Absolutely disgusting service, we decided to go with Neff when purchasing our new kitchen because of an instore promotion with Wren, we have had to jump through a ridiculous number of hoops, whilst having provided all the necessary information. Their customer service is none existent, I waited so ling before each message within their ridiculous and inefficient messenger service, this doesn't tell you when you have received a reply so the onus is on you to keep checking. This means that over 6 months later whilst still having laborious communications Neff stated the promotion has ended and we shall not be receiving our refund! I put in a complaint and they said that would take 10 days, guess what.....still no reply over three weeks on. Never will I use Neff again, even a simple request as to a template for their integrated dishwasher has not been responded to. Serious lack of customer service, ability to meet their customers needs and then refusing to honour their promotions means I urge you to stay away from this company. Only purchased their products because of the promotion and in my naïve belief they were a reputable company.