ceiling mounted extractor fan stopped working with no power to it. Duly arranged an engineer who came and told me he could not work at that height and that someone else (even me!) would have to take the extractor , a huge big thing down, put it on my worktop for me to then call out a neff engineer for him to work on it. And its 5 days to Xmas with 16 people for Xmas dinner!!. They knew exactly which model of fan I had and they didnt bother to tell me that it needed taking down first!!. Absolutely appaling more than my jobs worth service!!!
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