I have been a loyal customer with Nespresso since 2018, spending approximately $150+ a month on their coffee. Today, I called customer service and asked to speak to a manager. I received the following reply from a customer service agent "what is your problem". I put in an escalated request for a manager to call me the same day advising that I would close my account if no one calls me back, I never received a reply. When I called back asking for the monies remaining on my account to be put back on my credit card, as I was very disappointed in the treatment I received from their customer service, there was no interest in retaining me as a customer and a refund was issued back on the credit card without even "I'm sorry you had such bad experience with us today. Is there anything I may help you with?" Very disappointed in the way I was treated.