Nespresso Reviews

Name: Nespresso
Rating: 1.76

1.8 Rating 385 Reviews

17 %

of reviewers recommend Nespresso

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1.8

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Nespresso 1 star review on 18th February 2026

Anthony Hall

Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

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“One sleeve was missing from my order. Customer service refused to send a replacement and suggested waiting until my next order or taking a refund. This shifts the inconvenience to the customer instead of resolving their own mistake. Not the level of service I expected.”

Helpful Report

Posted 1 week ago

“I called to cancel a coffee order the same day, but customer service kept me on the line merging accounts and ultimately said they couldn’t guarantee cancellation. Since my building’s doorman can’t refuse deliveries, they told me to call back after receiving the package without opening it. Later, I was told there are no returns for coffee, and the call abruptly ended. I’m disappointed with their service and won’t buy coffee online again, especially since some orders arrive near the expiry date.”

Helpful Report

Posted 1 week ago

“Placed an order during one of their promotions and then waited two weeks to find out they just canceled my order. No explanation and impossible to chat online with success. Now I will have to order again and lose out on the promotion that has ended.”

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Posted 1 month ago

“I put in a large order for coffee 4 days ago. I ordered same day service. I’m still waiting for my order to arrive. I have always tried to support this company directly. However, this is the second time my order has not arrived. From now on I will order my coffee from Amazon. Much more reliable service.”

Helpful Report

Posted 1 month ago

“I had a vertuo next machine for less than 2 years. It stopped working on Feb 1 2026. I called and was told that my warranty had run out. I have a warranty document that states outside the USA the warranty is 2 years. They agreed to replace it for me, on exception. I was told to return it via purolater and the once it was shipped to call them with the tracking number. I called them Feb 14th with the tracking number and they advised that it had been received. i was advised at that time that my replacement was shipped. Today is march 3rd and still no new machine. I have called them 4 times since March 1st, and finally today I was advised the machine has been shipped. Meantime, every person i spoke to during this has advised me that my warranty has expired. i had one CSM admonish me for telling him that there had been an exception made. WORST. CUSTOMER. SERVICE.EVER. Great coffeehowever!”

Helpful Report

Posted 1 month ago

“The email offered a £35 discount if you ordered 130+. I ordered 300 - no discount and no promotional code on line. The site said "Next day delivery". Never happened. Arrived after 3 days after I contacted them to find out where my delivery was. So a completely misleading , possibly dishonest promotional offer.”

Helpful Report

Posted 1 month ago

“Made an order several weeks ago that was lost or stolen or DPD. No one made contact with me or acknowledged the missing delivery. Chased them up and got a replacement. This was delivered quickly by DPD but was smashed up with 'SWAP IT' tape all over it. Nobody swapped it! I reported this to Nespresso who were quick to show concern and replace the order but they were also quick to point out liability rests me as we had agreed for it to be delivered to a 'safe place' on out property. It is safe and under CCTV. I can see the delivery was last smashed up by DPD (The new Yodel!) and that it remined safe and smashed up on my premises. For Nespresso to explicitly imply that I'm liable for their couriers failure to preform their side of the contract is a despicable business practice. It has tarnished their reputation with me and forced me to inform them that all future deliveries must be handed to me personally and any imperfection in the appearance or packaging will cause the delivery to be refused. Two can play that game! DPD is doing a fine job of damaging Nespresso's brand reputation, but to double down on blaming the customer is beyond the pale.”

Helpful Report

Posted 1 month ago

“The withdrawal has been processed successfully. Thanks I'm grateful”

Helpful Report

Posted 2 months ago

“I have had a Vertuo machine for at least 5 years now and I absolutely love the coffee! It has gone up in price over the years just like everything else. My disappointed falls in the offers that I receive. When sending offers for free sleeves I would like to be able to choose my own. I see that there have been other reviews like mine that agree we should be able to choose our own. Most of the "free sleeves" are flavors that I don't even like so they go to waste. This is really my only issue- customer service is great-delivery is always on time and the coffee is the best! Maybe something you guys can look into and offer $10 off your order instead of the free sleeves that go to waste.”

Helpful Report

Posted 2 months ago

“Terrible customer service representative. I placed an order on Friday, delivery window "2-4 days". I just received notification my order will not arrive until Thursday (day 7). Ironically enough, my daughter who lives in my same town placed an order on the Saturday after I placed my order and she received her order on Sunday, the next day. I asked customer service to please resend my order with expedited shipping, saying I would return the other order if/when it arrives; they would not. They offered no apology, no product, no resolution other than "you have to wait for it to arrive". I've been a regualr customer for 6 years and my orders are typically $120+ each time. This lack of customer service and concern for a long term customer is very disappointing.”

Helpful Report

Posted 2 months ago

“If it just provided the pods etc and left the procedure the same, it would be a good idea and make us happy. I have a subscription and am supposed to be Ambassador - because I order and pay for a lot of pods. they used to send descaled every 600 pods free of charge but have just decided you cannot do that. You need to process yet another order, i.e. not your subscription, and put in a DESCALER code so they will send you this. It is not possible for them to have an order on subscription members to get your free descaler. WOW. How happy does that make one?? someone needs to use their common sense and sort it!!”

Helpful Report

Posted 2 months ago

“Great product with unfortunately awful customer service. All answers auto-generated and in no way helpful.”

Helpful Report

Posted 2 months ago

“Tried to order a machine and 20 pods as a gift. Website said I had to order 50 pods. Customer service said there's no way around it and then they try to upsell me more coffee. I cancelled my order. Nespresso stores near me are rare, and the closest one just closed. Ordering is far to stringent”

Helpful Report

Posted 2 months ago

“I just bought a sleeve of the Sweet almond and hibiscus coffee for my Vertuo machine. In my personal opinion, it was the absolute worst coffee I've ever had in my life. It was gawd awful terrible. I had two sips and threw the rest away. A complete waste of money and an insult to my taste buds. Sorry. Nespresso did a winter almond(?) a few years ago that was fabulous and no longer available and not likely to return. A shame. Now THAT was a perfect almond-flavoured coffee.”

Helpful Report

Posted 2 months ago

“Their front line service is great... after that... don't bother. I contstantly have issues with their shipping and even pick up orders go wrong. I recently orderd $250.00 of coffee and their web site gave me the address... of the boutique.. But the address is basically the addres of the Mall it is in. Didn't realize what location I was picking up in was the Post office in the same mall. I asked for it to be cancelled but they said it couldn't be because it was already processed. That was a week ago. NOW... im told I can call canada post myself and cancel it then I have to wait for it to be returned before I get my money back. I asked to open a complaint... and was told to call them and it can't be done online.”

Helpful Report

Posted 3 months ago

“My wife and I have been Nespresso fans for many years. The Nespresso Plus helped me win her heart and even made it into my wedding speech. However, after using the plus to within an inch of its life I decided to buy a new machine and was helpfully told by the Manchester Trafford centre store that the plus was no longer available and the Next was its natural successor (a lie apparently as Plus are still sold). We’d had our Next less than a month before having issues, inconsistent drink measurements, leaking, pod wastage. I called, went through the factory re set, remade a coffee on a virtual call and they were satisfied it was fixed. Not the case. Called again less than weeks later to eventually only be offered a replacement of the same model (which I didn’t want). Now the same model is having the same issues, surprisingly, and I’m being informed once again they can take it for repair or replace for the same model AGAIN. Offered a managers call back, unfortunately can only rescheduled for midweek daytime hours whilst I’m at work, because there aren’t any managers available at convenient times for the customer. For a brand built on customer service and quality this is very lacking and such a pity considering the quality of previous years”

Helpful Report

Posted 3 months ago

“The only thing good about Nespresso is the coffee. Everything else, the experience continues to worsen and disappoint. Pods can no longer be mailed back. Delivery is questionable (I received my neighbour’s order last week so his pods were not collected). Promotions are hit and miss - online only or boutique only or new customer only. I bought pods in boutique and was told the promotion was for new customers only. The next day I got an offer for online purchases only. It all feels very bait and switch and as a customer, I don’t feel valued. I have three Nespresso machines but got a drip maker for Christmas. Not playing their game anymore.”

Helpful Report

Posted 3 months ago

“The worst after sales service. After spending a hour on the phone trying to sort my machine out, the assistant said I needed a new machine (and was still in warranty). Now, I have to wait for a packing slip, then I have to take time out of my day to get a box, then send back to Nespresso, then wait for them to get the machine, then get a tracking number for a new machine. I think (from what I could understand) I’ll be able to go to the nearest boutique store to pick up my new machine. Considering the cost it’s better just to get a cheaper machine from a local electrical store rather than all this business of having to post machines back and then having to wait. I figure I would pay a premium price to avoid this hassle. Would not recommend.”

Helpful Report

Posted 3 months ago

“Same as all the others.. Terrible website, terrible customer service, terrible online chat. so called premium product means every aspect. This is not a premium product as a result. wish I had never bought it.. Grind your coffee, French press for a 5 times better coffee.”

Helpful Report

Posted 4 months ago

“Nespresso webiute has promotions on it that have apparently expired. Customer service says they just havent updated the website yet. Specifically, the offer to provide 3 free sleeves of original coffee when 10+ is bought is no longer valid but supposedly the website has not been updatd yet. This just wastes lots of time trying to make codes work then wait for discuss with customer service, Very very poor service”

Helpful Report

Posted 4 months ago

Nespresso is rated 1.8 based on 385 reviews