Nespresso Reviews

Name: Nespresso
Rating: 1.77

1.8 Rating 405 Reviews

17 %

of reviewers recommend Nespresso

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1.8

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone

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Nespresso 1 star review on 18th February 2026

Anthony Hall

Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

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“I visited the new store at Willowbrook Shopping Center in Langley BC. I was impressed with the layout and appearance. Ashar was the person that answered all my questions and informed me of this review. She also made me aware that I could sample different coffees at the bar. It's so convenient to have a store near where I live.”

Helpful Report

Posted 14 hours ago

“I got a free travel mug for ordering 140 pods. It has two parts a metal cup and a plastic overlay. It is almost impossible to separate the two parts for cleaning. I brought it back tithe boutique and they would notecchange it for a different mug. I tried to upload a picture but it would not work. This mug is defective”

Helpful Report

Posted 1 day ago

“My husband and I went last week in the evening, around 6pm, to the 5th avenue Branch, when I was picking up the coffee cups one of the sellers came closer but I got the vibes that she was monitoring that I would not steal anything, then neither her or other sellers approached us to ask if we needed something, whereas they did it with the rest of the customers. That's discrimination! Shame on you!!!!!”

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Posted 3 days ago

“Are useless now there delivery service is nothing like it was now they have changed from dpd to Amazon waited in yesterday as the tracking said it was being delivered never came now tracking gives me no update just behind on delivery bank holiday now so no hope out coffee maybe they have gone greedy like the rest of the country no care for customers just money”

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Posted 6 days ago

“This review is only for Ms. Habiba and Ms.Nour , regarding excellent customer service. I have it from the Nespresso customer service center( in uae ) for giving me enough time to follow the machine cleaning steps. Thank you from the bottom of my heart, Nour and Habiba. I wish you both the highest ranks in your work. You deserve it, and you are more refined, ethical, polite, calm, and positive.thank you .”

Helpful Report

Posted 1 week ago

“Unacceptably bad customer service.”

Helpful Report

Posted 2 weeks ago

“In the past Nespresso had absolutely great cs - now that has changed...2026. I don't know if they contracted with a particular call center that does not train their staff on telephone etiquette or provide responses to basic questions. Its so annoying to be a long time customer /purchaser of 4 machines and get a nonchalant; boarding rude- i don't care - response of just check our website - i don't know. The chatbot "live" agent did not even respond after their initial greeting of "my name is - how can i help" answered yes to one question - bubbles bubbles then stops. Thank goodness for Costco, they still carry pods if jit i probably would stop using Nespresso.”

Helpful Report

Posted 3 weeks ago

“Can’t get through, when I did they auto Hung up - for 2 hours they have been “busy” and chat said to busy come back oater”

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Posted 3 weeks ago

“I bought a new machine. I am entitled to get 50 free capsules. However, it is impossible to receive those. After 6 attempts the registration code has not been sent and they refuse to log me in with my password. The offer for free capsules is deceptive”

Helpful Report

Posted 1 month ago

“Great coffee but awful customer support not the agents but the wait times can be a hour and if you’re machine is faulty they don’t replace you have to wait for over a week for it to be repaired”

Helpful Report

Posted 2 months ago

“i find their promotions are so bad, i am a customer since 2020 with many machines deferent location and i buy a lot of coffee for home office.. each toime they have promotion free capsules i don't want it i only drink the regulars i buy so the free ones don't suit me, i ask for a mug or other always a big issue. like now i have a pending order of capsules over 200 of them but i won't want the free capsules i want something else i am member 6295218”

Helpful Report

Posted 2 months ago

“I ordered coffee and accessories twelve days ago. They have not arrived. I contacted the customer help line and gave up after being on hold for 25 minutes. I then used their chat function I was promised delivery the next day. Nothing arrived. Abysmal company.”

Helpful Report

Posted 2 months ago

“Worst customer service; dishonest chat and telephone representatives who just recite official script as opposed to listening to concerns, Nespresso takes money and cancels orders claiming voucher can only be used once but takes 15 days to process refunds - and only after complaining. Unethical bunch of liars. Manipulative and not reputable to deal with”

Helpful Report

Posted 2 months ago

“I visited the Nespresso boutique store in Chermside Shopping centre and was treated like royalty. First young lady spoke with me upon entry and advised where I could leave my used pods and asked my coffee preferences and the suggested a new release. We then went to their tasting counter where another very pleasant young lady made me a coffee from the new release and it was excellent. Cant rate the staff high enough at that store and will be back. Thank you very much ladies, I appreciated your excellent customer relations.”

Helpful Report

Posted 2 months ago

“Absolutely horrible delivery experience today! First time receiving anything from Jitsu, and the driver stole the package off my front porch. First he took photos for proof of delivery, and then he took the package back. I work from home, and immediately went to the porch to get the box, but it was gone. I marked it not received and gave bad review. Driver returned 5 minutes later saying “sorry” for his “mistake”. It’s sad that you’re not delivering through UPS anymore. Clearly profit is more important than customer experience. I called your service number, and little was done to help with this happening again. Instead I was made to feel like it’s ok because I did get my coffee after they checked the delivery status and it’s not Nespresso’s fault. Sorry, but after 15+ years with Nespresso, I will be looking for a new coffee.”

Helpful Report

Posted 3 months ago

“Received my Nespresso frother ( ordered on line ) yesterday, worked once, and today does not work! I spent a good thirty minutes on the phone, being cut off three times, before being advised that there was no one in tech support to help me so a return label could not be generated. Further there was no supervisor available, so I should “call back” in 20 minutes. Pleasant telephone employees, but poor customer service relations! Suggest that they think about why they are selling this product to consumers, and how to appropriately deal with problems. No one with such an obvious problem machine needs this hassle.”

Helpful Report

Posted 3 months ago

“Absolutlely Horrible experience ! Order placed, confirmation email received, money taken from account..... and then nothing Upon contacting Nespresso was advised no order was in their system! How can a global business operate like this Stay away !”

Helpful Report

Posted 3 months ago

“I heard there customer service was horrible, but I had to experience it for myself.I placed an order then I immediately attempted to amend the order, change to a different type of coffee. There was no way to do it on the site. I immediately contacted customer and they refused to change it.”

Helpful Report

Posted 3 months ago

“Everything was fine until I ordered the wrong flavor. I offered to return it to one of their stores and they said no, it has to go back to the storage building. I’ve been dealing with customer service for 3 weeks now and they keep saying that the courier will come to pick it up, but no one ever comes. I’m ready to switch to French drip. Very frustrating that I have to keep calling them.”

Helpful Report

Posted 4 months ago

“6 Years of 'Abuse' and 7,000+ Shots: A Tribute to the Inissia I do not normally send reviews, as it’s not in my nature, but after 6 years of consistent use of my little black De'Longhi Nespresso Inissia, I couldn't sit back and not share my experience. My friends and I have met for a Sunday winter soccer match for over 20 years. We call it the "Espresso Derby," as we traditionally end the match with a round of espresso. Six years ago, I brought the Inissia along, and it changed the game. This little machine is a powerhouse. It makes 30-40+ shots every Sunday through the winter months. To date, it has made over 1,200 shots per season for 6 years—that’s over 7,200 shots, excluding my own daily personal use! Despite this intense usage, it still produces hot, creamy, perfect shots every time. We have actually discussed renaming our group the "Nespresso Derby" to pay homage to this beast of a machine. Thank you for creating a robust product that truly holds up to constant, rigorous use. If this machine ever decides to call it a day (hoping it never does), I know exactly which brand I will be replacing it with. Sincerely, A Loyal Nespresso Fan”

Helpful Report

Posted 4 months ago

Nespresso is rated 1.8 based on 405 reviews