Nespresso Reviews

Name: Nespresso
Rating: 1.77

1.8 Rating 380 Reviews

17 %

of reviewers recommend Nespresso

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Metrics

1.8

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 18th February 2026

Anthony Hall

Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The email offered a £35 discount if you ordered 130+. I ordered 300 - no discount and no promotional code on line. The site said "Next day delivery". Never happened. Arrived after 3 days after I contacted them to find out where my delivery was. So a completely misleading , possibly dishonest promotional offer.”

Helpful Report

Posted 1 day ago

“Made an order several weeks ago that was lost or stolen or DPD. No one made contact with me or acknowledged the missing delivery. Chased them up and got a replacement. This was delivered quickly by DPD but was smashed up with 'SWAP IT' tape all over it. Nobody swapped it! I reported this to Nespresso who were quick to show concern and replace the order but they were also quick to point out liability rests me as we had agreed for it to be delivered to a 'safe place' on out property. It is safe and under CCTV. I can see the delivery was last smashed up by DPD (The new Yodel!) and that it remined safe and smashed up on my premises. For Nespresso to explicitly imply that I'm liable for their couriers failure to preform their side of the contract is a despicable business practice. It has tarnished their reputation with me and forced me to inform them that all future deliveries must be handed to me personally and any imperfection in the appearance or packaging will cause the delivery to be refused. Two can play that game! DPD is doing a fine job of damaging Nespresso's brand reputation, but to double down on blaming the customer is beyond the pale.”

Helpful Report

Posted 1 week ago

“The withdrawal has been processed successfully. Thanks I'm grateful”

Helpful Report

Posted 2 weeks ago

“I have had a Vertuo machine for at least 5 years now and I absolutely love the coffee! It has gone up in price over the years just like everything else. My disappointed falls in the offers that I receive. When sending offers for free sleeves I would like to be able to choose my own. I see that there have been other reviews like mine that agree we should be able to choose our own. Most of the "free sleeves" are flavors that I don't even like so they go to waste. This is really my only issue- customer service is great-delivery is always on time and the coffee is the best! Maybe something you guys can look into and offer $10 off your order instead of the free sleeves that go to waste.”

Helpful Report

Posted 3 weeks ago

“Terrible customer service representative. I placed an order on Friday, delivery window "2-4 days". I just received notification my order will not arrive until Thursday (day 7). Ironically enough, my daughter who lives in my same town placed an order on the Saturday after I placed my order and she received her order on Sunday, the next day. I asked customer service to please resend my order with expedited shipping, saying I would return the other order if/when it arrives; they would not. They offered no apology, no product, no resolution other than "you have to wait for it to arrive". I've been a regualr customer for 6 years and my orders are typically $120+ each time. This lack of customer service and concern for a long term customer is very disappointing.”

Helpful Report

Posted 3 weeks ago

“If it just provided the pods etc and left the procedure the same, it would be a good idea and make us happy. I have a subscription and am supposed to be Ambassador - because I order and pay for a lot of pods. they used to send descaled every 600 pods free of charge but have just decided you cannot do that. You need to process yet another order, i.e. not your subscription, and put in a DESCALER code so they will send you this. It is not possible for them to have an order on subscription members to get your free descaler. WOW. How happy does that make one?? someone needs to use their common sense and sort it!!”

Helpful Report

Posted 4 weeks ago

“Great product with unfortunately awful customer service. All answers auto-generated and in no way helpful.”

Helpful Report

Posted 4 weeks ago

“Tried to order a machine and 20 pods as a gift. Website said I had to order 50 pods. Customer service said there's no way around it and then they try to upsell me more coffee. I cancelled my order. Nespresso stores near me are rare, and the closest one just closed. Ordering is far to stringent”

Helpful Report

Posted 1 month ago

“I just bought a sleeve of the Sweet almond and hibiscus coffee for my Vertuo machine. In my personal opinion, it was the absolute worst coffee I've ever had in my life. It was gawd awful terrible. I had two sips and threw the rest away. A complete waste of money and an insult to my taste buds. Sorry. Nespresso did a winter almond(?) a few years ago that was fabulous and no longer available and not likely to return. A shame. Now THAT was a perfect almond-flavoured coffee.”

Helpful Report

Posted 1 month ago

“Their front line service is great... after that... don't bother. I contstantly have issues with their shipping and even pick up orders go wrong. I recently orderd $250.00 of coffee and their web site gave me the address... of the boutique.. But the address is basically the addres of the Mall it is in. Didn't realize what location I was picking up in was the Post office in the same mall. I asked for it to be cancelled but they said it couldn't be because it was already processed. That was a week ago. NOW... im told I can call canada post myself and cancel it then I have to wait for it to be returned before I get my money back. I asked to open a complaint... and was told to call them and it can't be done online.”

Helpful Report

Posted 1 month ago

“My wife and I have been Nespresso fans for many years. The Nespresso Plus helped me win her heart and even made it into my wedding speech. However, after using the plus to within an inch of its life I decided to buy a new machine and was helpfully told by the Manchester Trafford centre store that the plus was no longer available and the Next was its natural successor (a lie apparently as Plus are still sold). We’d had our Next less than a month before having issues, inconsistent drink measurements, leaking, pod wastage. I called, went through the factory re set, remade a coffee on a virtual call and they were satisfied it was fixed. Not the case. Called again less than weeks later to eventually only be offered a replacement of the same model (which I didn’t want). Now the same model is having the same issues, surprisingly, and I’m being informed once again they can take it for repair or replace for the same model AGAIN. Offered a managers call back, unfortunately can only rescheduled for midweek daytime hours whilst I’m at work, because there aren’t any managers available at convenient times for the customer. For a brand built on customer service and quality this is very lacking and such a pity considering the quality of previous years”

Helpful Report

Posted 1 month ago

“The only thing good about Nespresso is the coffee. Everything else, the experience continues to worsen and disappoint. Pods can no longer be mailed back. Delivery is questionable (I received my neighbour’s order last week so his pods were not collected). Promotions are hit and miss - online only or boutique only or new customer only. I bought pods in boutique and was told the promotion was for new customers only. The next day I got an offer for online purchases only. It all feels very bait and switch and as a customer, I don’t feel valued. I have three Nespresso machines but got a drip maker for Christmas. Not playing their game anymore.”

Helpful Report

Posted 2 months ago

“The worst after sales service. After spending a hour on the phone trying to sort my machine out, the assistant said I needed a new machine (and was still in warranty). Now, I have to wait for a packing slip, then I have to take time out of my day to get a box, then send back to Nespresso, then wait for them to get the machine, then get a tracking number for a new machine. I think (from what I could understand) I’ll be able to go to the nearest boutique store to pick up my new machine. Considering the cost it’s better just to get a cheaper machine from a local electrical store rather than all this business of having to post machines back and then having to wait. I figure I would pay a premium price to avoid this hassle. Would not recommend.”

Helpful Report

Posted 2 months ago

“Same as all the others.. Terrible website, terrible customer service, terrible online chat. so called premium product means every aspect. This is not a premium product as a result. wish I had never bought it.. Grind your coffee, French press for a 5 times better coffee.”

Helpful Report

Posted 2 months ago

“Nespresso webiute has promotions on it that have apparently expired. Customer service says they just havent updated the website yet. Specifically, the offer to provide 3 free sleeves of original coffee when 10+ is bought is no longer valid but supposedly the website has not been updatd yet. This just wastes lots of time trying to make codes work then wait for discuss with customer service, Very very poor service”

Helpful Report

Posted 2 months ago

“Machine broke just after warranty expired. Nespresso wont replace. In a way its a godsend. The system is a gimmick to preserve their proprietary pods monopoly. The old machines make better coffee. The "crema" is BS. It more like pond scum. To make the system work, the coffee has to be burnt and over extracted with little to no acidity or nuttiness.”

Helpful Report

Posted 2 months ago

“1/5 Stars Aerrocino3 stopped cooling. Called 3 times: no callbacks, rep denied the problem on video, manager never called. Love the coffee, hate the support.”

Helpful Report

Posted 3 months ago

“The machine (had it about 10 months) is okay and the coffee wouldn't get any awards, but it's passable and easy to wake up to a convenient and quick cup of coffee. However their web site is terrible with frequent glitches and the customer service worse. I've had significant negative experiences logging on to my account, delays with online order fulfillment and issues with order cancellations and delays. The only reason I've kept my account active with an auto delivery each month is I have this expensive machine that only accepts genuine Nespresso cartridges. Once this machine dies and judging by the amount of negative feedback from other reviewers, that should be within the next year ... I'm definitely moving on to a different manufacturer.”

Helpful Report

Posted 3 months ago

“The first person that answered asked my name more than 6 times. I spelled it each time MARIA and she still kept on getting it wrong. The same with my email, phone number and the Model of the machine. This took about 10 minutes! then she introduced me to the person who would be handling my tech support. Again, I had to repeat my information 3 times to insure it was me! I was put on a video chat, while I explained what the problem was. I went through the descaling process 4 times with him watching. In conclusion, he told me to download the App and he was gone!!! No call back, no I can't help you. Thanks to Google, I was able to order the precise descaling liquid from AMAZON and problem fixed! HORRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 3 months ago

“They delivered to my wrong address right across the street from me thank God I was looking at the tracking and went and got it. It clearly wasn't my address I would not recommend getting anything from Nespresso”

Helpful Report

Posted 3 months ago

Nespresso is rated 1.8 based on 380 reviews