Nespresso Reviews

Name: Nespresso
Rating: 1.85

1.9 Rating 339 Reviews

19 %

of reviewers recommend Nespresso

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Metrics

1.9

Based on 339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

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“Our last 2 orders from Nespresso have not been received. The courier listed is DELIVER IT. Nespresso might be losing a customer over this as I have asked them not to use this delivery service for my orders. I understand Starbucks makes a compatible pod for the Vertuo machine and I have since ordered my first shipment of that brand. Nespresso does not make it easy to get their coffee unless you order it, visit a store, or there is some being sold on Amazon. I'm giving Starbucks brand a chance.”

Helpful Report

Posted 5 days ago

“The nespresso machine is only four months old and began malfunctioning to where the espresso was pouring out of the sides etc. The techs will not help you at all if you’re not willing to do a video chat (which is insane) then the techs expect you to get a paper clip, a cup, and a paper plate and turn the machine upside down etc causing liquid to pour on you to try to fix the issue. It’s absurd that they expect you to do this in the first place and not with any tools they provide you with. What if you don’t have a paper clip? Tough, I guess. Then, when the machine still malfunctions you’re told there’s nothing further they can do because they have given you all the troubleshooting steps. The reps are extremely rude and dismissive. They say it has a one year warranty but that doesn’t apply to your particular machine for reasons they can’t explain. It would be funny if it wasn’t so stupid. DO NOT BUY ANY NESPRESSO MACHINES. Buy literally anything else.”

Helpful Report

Posted 1 week ago

“Nespresso was good now twice on back to back orders it sits pending and I have to call up and provide proof its been processed. I am taking this matter to fair trading the support staff are useless and when it was in NZ it was excellent.”

Helpful Report

Posted 2 weeks ago

“Tried to order new machine for mothersday they won’t allow me to as I have moved since the last order. Two calls and 1.5 hours of my time and still won’t let me order. Tried setting up new accounts and they will not allow me to purchase. Worst customer service I have ever experienced !”

Helpful Report

Posted 2 weeks ago

“Honestly the worst experiencing ordering DTC. I will only be ordering from Amazon moving forward. Customer service is very nice, but not helpful. Their logistics is a mess, deliveries are 'lost' due to use of low-budget local carriers likely at a cost-savings attempt. I've waited 7 days for an order that was promised in 2-4 days (and still haven't received). I will NOT be ordering from Nespresso.com again. The best the customer rep could do was offer me a $20 credit...that was infuriating. Obviously they don't value keeping their customers. Amazon it is!”

Helpful Report

Posted 3 weeks ago

“Change of blend to Napoli pods make them harsh & unpleasant. Nespresso won’t exchange even though I have been a loyal customer for many years. Very disappointing.”

Helpful Report

Posted 3 weeks ago

“The coffee is good (I only buy the espresso), but they have very deceptive business practices. They state free shipping on all orders over $50, but defaulted to "paid shipping" on a few of my orders. You have to be careful and override the "paid" shipping to "free" shipping or you will be charged. I was advised to change it to "no preference on my profile, but when I attempted that, it gave me errors. Very shady practices on Nespresso's part if you ask me”

Helpful Report

Posted 1 month ago

“Terrible experience. Have been loyal, regular customer with subscription and they just lost me! Disgraceful”

Helpful Report

Posted 2 months ago

“Worst customer service ever. Bait and switch on their promos, and totally unethical and dishonest”

Helpful Report

Posted 2 months ago

“The shipping service is brutal. Nespresso is extremely expensive and there is an issue almost every time I place an order. This time the didn't pick up the bags of used capsules and when I called in they say nothing can be done. They said to keep them for the next order.”

Helpful Report

Posted 2 months ago

“I recently ordered a Nespresso Citi Z machine from the Westfield branch, despite hearing several negative reviews about their product quality and longevity. After waiting nearly two weeks, I finally received my order, only to find out it was the completely wrong product. Ironically, the machine I received was of a higher specification, and I could have easily kept it. However, in the spirit of honesty, I contacted Nespresso customer service to inform them of the mix-up. While they apologized and offered a small goodwill gesture for the inconvenience, I ultimately lost my patience and decided to cancel my order. It's clear to me that this company lacks a fundamental understanding of customer service; they seem willing to lose a £400/year subscription and £200 for the machine rather than properly address the issue with a simple £25 goodwill gesture, which would have likely kept me as a customer. In a way, I'm grateful for this early bad experience with Nespresso. It has saved me from potential headaches down the line, and now I can confidently choose a more reputable brand. Overall, I would not recommend Nespresso based on my experience. One thing I will say is the customer service representative was polite and only going off the orders from management. I feel sorry for her!”

Helpful Report

Posted 2 months ago

“This has been the most frustrating experience I've ever had with the Nespresso customer service. Took them 3weeks +++ to have an answer about the status of my machine being service. Called them 4x for the status. Customer service keep saying they will email or contact me a status never got it. If I can give 0 star I would. This in not the first frustrating experience I had . This why this time I am posting how terrible/frustrating Nespresso customer service is.”

Helpful Report

Posted 2 months ago

“Had 3rd email today stating a delay of another 48 hours. Hard to believe or rely on as it is as I say the third email. Phoned to complain and call ended up being hung up. Coffee specialist seemed unsure how to raise complaint and wasn't able to put me through to anyone. The order was placed on the 24/02/2025. Today was the second time I had phoned. Service is unacceptable. Emails state "doing is everything". I can only assume that means nothing is doing and therefore this is "nothing" - exemplary way to treat customers. Do better! Be better!”

Helpful Report

Posted 2 months ago

“Sent frother for repair…it came back WORSE!!!!!!!!!”

Helpful Report

Posted 3 months ago

“Worst customer service ever. They send me a damaged/already returned vertuo, can't bring it in a shop for exchange or refund. Have to send it back by Purolator. What a waste of time.”

Helpful Report

Posted 3 months ago

“Love being a longstanding NESPRESSO client. Usually order on line. Fast delivery. Love when they have special promotions. Great tasting coffees. Love my VERTUO machine that has been so reliable and easy to use. Best experience visiting the. Espresso boutique on Cumberland Avenue in Toronto. So beautiful . Amazing customer service from Angel and the NESPRESSO team. With gratitude, 🦋🇨🇦Rosemarie Taylor”

Helpful Report

Posted 3 months ago

“Wow! I am amazed that I spent over $200 purchasing a machine and then about 50-75 dollars per month on coffee for this experience. These pods are not interchangeable and you must commit to buying their coffee. You would think that after purchasing so many pods, you earn points toward a new machine. Well no you do not. My machine broke right after my warrantee ended and of course, all they offered me was to spend more money on a new machine. So I did and now a year later, it is broken again!!! It is leaking all over the place and making a mess on my counter. I am no longer purchasing this machine to be obligated to funnel cash to their company with pods. I have had a Walmart coffee pot that I purchased over 20 years ago for less than $20 and it still works. Shame on you Nespresso for over charging on an unreliable product.”

Helpful Report

Posted 3 months ago

“Amazing customer service by Aundrea. She was very patient and explained things very cleaning regarding a leak with my Pixie Espresso machine. Sent a link by text so she could watch and visualize my issue. Very helpful and recommended de scaling of machine before replacement. Solution was sent within 24 hours of call and I am now descaling. What a wonderful example of how customer service should be! Kudos to Aundrea! Thank you so very much.”

Helpful Report

Posted 3 months ago

“Incredibly difficult to get warranty on a defective product. They’ll make you go through multiple hour long video troubleshooting sessions to absolutely confirm it’s not you being a dum dum and definitely them. May also involve going to the grocery store to get their specific brand of milk in between said long sessions.”

Helpful Report

Posted 4 months ago

“A fantastic product with LOUSY customer service. What an unfortunate duo. To have to wait 2.5 weeks and still no coffee that was ordered…no email or contact regarding the delay. Two phone calls to customer service to find out why we can’t enjoy the product we love and paid for. No explanation from the dismissive and interruptive customer service agent. “We’d like to offer you a $10 credit” (considering we’ve ordered thousands of dollars in products over the years). Loyalty? Nope. Please keep the $10. It’s insulting. You guys can do better than this, seriously.”

Helpful Report

Posted 4 months ago

Nespresso is rated 1.9 based on 339 reviews