Nespresso Reviews

Name: Nespresso
Rating: 1.82

1.8 Rating 353 Reviews

18 %

of reviewers recommend Nespresso

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Metrics

1.8

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Closed small busy kiosk in Winnipeg. Now need to order online or when in Calgary visit their store. Usually good at Marketmall. Yesterday went for capsules. No one in store, two workers chatting. A male approached, asked what I wanted and proceeded to “help” me. The impression I got was how can I get this person out of here as fast as possible without inconveniencing himself and him saying the least words possible. I felt like an inconvenience rather than a customer. Ps. Buy 100 $ of capsules and still made to pay 25 cents for a bag. How tacky ….”

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Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“I order a Nespresso capsules and it says 2-4 business days.After one week I decided to contact help center to see what happened with my order.They told me that I should get it by the end of the day.Nothing.The next day again the same story.Very unprofessional !The third day they realised it wasn't even shipped🤷‍♀️To charge the money it took 1 second , to reimburse 30 days.Ridiculos!”

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Posted 1 month ago

“The worse attention in Buenos Aires, el solar de la abadía (shopping) you can wait for ever u til your time arrive. No respect to us they talk with everybody and the do all … clean and given to you coffee and offering customers a coffee. A big line waiting with no respect.”

Helpful Report

Posted 1 month ago

“⸻ To Nespresso: Please Rethink How You Treat Loyal Customers I have been a loyal Nespresso customer for over 12 years. Over that time, I have purchased seven machines directly from the company — for my home, business, friends, and family — as well as a steady supply of coffee pods. My first machine lasted over a decade, which is why I trusted the brand so strongly. When that original machine stopped working recently, I opened a brand-new one I had purchased about three years ago but never used. It leaked water immediately. The first customer service representative I spoke with was distracted and impatient, refusing to let me use my phone’s speaker while I followed troubleshooting steps. In the end, I was told the machine was out of its 12-month warranty and my only options were to pay over $100 for repairs or receive 30% off a new one. Hoping for a better resolution, I called again and spoke to a kind representative who passed me to a manager — but the outcome was the same. I then opened another unused machine I had purchased last year, which also has mechanical issues. Despite being barely over a year old, it is still considered “out of warranty” and ineligible for repair without charge. I have spent years recommending Nespresso to others, buying machines as gifts, and supporting the brand both at home and in my business. It is extremely disappointing to discover that customer care does not match the loyalty many of us have shown. This is not simply about one defective machine — it’s about trust, and whether a company values its long-term customers enough to stand behind its products. I hope Nespresso will reconsider its policies so that loyal customers like myself are not left without support. ⸻”

Nespresso 1 star review on 8th August 2025

Helpful Report

Posted 1 month ago

“Every time I try to place an order, it is extremely complicated even if I call Nespresso directly they make it very hard just to order coffee. I’ve changed my password to log into my account, which tells me I am successful and then when I go in to order it won’t let me login. This is a horrible company to deal with and I don’t ever leave reviews like this, but it should not be that difficult to order coffee or a machine. In the future, I likely will be getting a different coffee maker because this is ridiculous.”

Helpful Report

Posted 1 month ago

“Horrible company to deal with. Got a reference code from daughter but order keep getting cancelled. Called and was told because we have the same address but don't live in the same apartment. Was told no problem that this would get fixed by 2 agents and now the 3rd agent disagree. The first agent assured me I can use my code and shouldn't have any issues. They lied. Takes forever to come back to the call when on hold. Agents doesn't call back when they say they would. They don't keep their word at all. I wouldn't want to deal with them for a warrantee issue!”

Helpful Report

Posted 1 month ago

“We own a Vertuosa Creatista Pro, which continually says steam wand needs cleaning. Have had video help from customer service, which made no difference. Twice in the last few weeks I have called again, asking for help. Last Friday yet again, the assistant promised to have a supervisor call me back. Their only offer is for me to go find a box, pack the machine, take to a PO, wait 10 days for “repair”. As explained I am bed bound and unable to do this. The offer was then to send a courier to pick up, but can’t supply box or packaging. I am UNABLE to do this! My request was, surely in the name of customer service, and compassion for a customer of MANY years, having now owned 4 machines, a new machine could be supplied for our use, from a huge company that has unimaginable profit. Can someone in authority make a decision that treats a customer well. Thank you in anticipation”

Helpful Report

Posted 1 month ago

“Horrible low end delivery service keeps making the same mistake over again. Cannot deliver to the right address and then hours of dealing with customer service. The service deliver company is as bad as Nespresso. I feel like they do not care. Done with them even though I love the coffee. They make make it too hard to get to preserve their margin. I will find a better and more accessible option”

Helpful Report

Posted 2 months ago

“We ordered a new verturo pop machine directly from Nespresso as we felt it would be easier to go direct even though it sells for same price at Target. The old machine was less than two years old and started making terrible noises. After running the new machine coffee started leaking throughout inside. We called Nespresso and were told to send machine back. They said the machine would be refunded within 30 days once they received return. After over 30 days not seeing refund we called, they said they received machine and would NOW start the refund process, as they were waiting for me to call back and initiate the refund. Now I can expect to wait up to 30 more days. What BS is this??? Do not buy through Nespresso, better to use another stores!!! Also they do not accept returns at there botique stores.”

Helpful Report

Posted 2 months ago

“Credit card stopped working for online purchases at Canadian site, with error "incorrect billing address". Same card worked before. 2 other cards also rejected for same reason. Address confirmed correct with bank. Zero help from nespresso telephone and chat tech support.”

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Posted 3 months ago

“crappy website, crappy app. Impossible to get the promised free descaling solution that you support to be getting if you hold Ambassador status. Embarrassing for a brand like nespresso.”

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Posted 3 months ago

“Very poor service. I had a defective brand new machine with parts that looked used / dirty. I called and they arranged an exchange. When I got the machine, it was came with the exact same defects again. Talk about a disgusting capsule holder in the machine which they then claimed, based on images alone, that it was at first in need of an exchange, and now cited NORMAL and is safe for use. You can check the defective parts and not unhygienic based on sight? Are you kidding me?”

Helpful Report

Posted 3 months ago

“They provided me with useless and inconsistent info re caffeine content of various pods and their online website doesn’t work. Not worth the time and effort. For the prices they charge they need to do better. Happily going back to brewing my delicious coffee!!”

Helpful Report

Posted 3 months ago

“Our last 2 orders from Nespresso have not been received. The courier listed is DELIVER IT. Nespresso might be losing a customer over this as I have asked them not to use this delivery service for my orders. I understand Starbucks makes a compatible pod for the Vertuo machine and I have since ordered my first shipment of that brand. Nespresso does not make it easy to get their coffee unless you order it, visit a store, or there is some being sold on Amazon. I'm giving Starbucks brand a chance.”

Helpful Report

Posted 3 months ago

“The nespresso machine is only four months old and began malfunctioning to where the espresso was pouring out of the sides etc. The techs will not help you at all if you’re not willing to do a video chat (which is insane) then the techs expect you to get a paper clip, a cup, and a paper plate and turn the machine upside down etc causing liquid to pour on you to try to fix the issue. It’s absurd that they expect you to do this in the first place and not with any tools they provide you with. What if you don’t have a paper clip? Tough, I guess. Then, when the machine still malfunctions you’re told there’s nothing further they can do because they have given you all the troubleshooting steps. The reps are extremely rude and dismissive. They say it has a one year warranty but that doesn’t apply to your particular machine for reasons they can’t explain. It would be funny if it wasn’t so stupid. DO NOT BUY ANY NESPRESSO MACHINES. Buy literally anything else.”

Helpful Report

Posted 4 months ago

“Nespresso was good now twice on back to back orders it sits pending and I have to call up and provide proof its been processed. I am taking this matter to fair trading the support staff are useless and when it was in NZ it was excellent.”

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Posted 4 months ago

“Tried to order new machine for mothersday they won’t allow me to as I have moved since the last order. Two calls and 1.5 hours of my time and still won’t let me order. Tried setting up new accounts and they will not allow me to purchase. Worst customer service I have ever experienced !”

Helpful Report

Posted 4 months ago

“Honestly the worst experiencing ordering DTC. I will only be ordering from Amazon moving forward. Customer service is very nice, but not helpful. Their logistics is a mess, deliveries are 'lost' due to use of low-budget local carriers likely at a cost-savings attempt. I've waited 7 days for an order that was promised in 2-4 days (and still haven't received). I will NOT be ordering from Nespresso.com again. The best the customer rep could do was offer me a $20 credit...that was infuriating. Obviously they don't value keeping their customers. Amazon it is!”

Helpful Report

Posted 4 months ago

“Change of blend to Napoli pods make them harsh & unpleasant. Nespresso won’t exchange even though I have been a loyal customer for many years. Very disappointing.”

Helpful Report

Posted 4 months ago

Nespresso is rated 1.8 based on 353 reviews