Nespresso Reviews

Name: Nespresso
Rating: 1.79

1.8 Rating 367 Reviews

17 %

of reviewers recommend Nespresso

Company Reviews

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Metrics

1.8

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT buy any Nespresso machine, ours only lasted about 15 months before it stopped working. We sent the machine back to Nespresso at their behest via DPD who packed it into a pink box and the employee commented on how clean it was (my wife meticulously cleaned the machine after each use ). The machine was returned to use about 10 days later in an appalling and filthy sate and needless to say was still not working properly. The company's explanation for the failure of the machine was that we had not been using it on a daily basis, how ridiculous, imagine if this applied to the purchase of a car.The company are refusing to give us a full, refund or to replace the machine with a new one despite the fact it is supposed to be guaranteed for a period of 3 years, this is clearly not being honoured. This appalling company needs to spend some money on enhancing their products so that they are reliable and endure rather than paying George Clooney and co to promote their unreliable products. We have sought advice from the appropriate authority and it may well be that legal action will b e taken against this company. It's a shame as the coffee although expensive is nice , however unless the machines are working there's no point in purchasing the coffee pods and we cannot understand the the conduct of this company as it is obvious that it will only be a matter of time before this company ceases to exist in view of the many complaints about it on this and other review sites. Also on the last occasion we ordered the coffee pods they arrived with some of them damaged and the pods could have been tampered with putting the customer at risk ( have they never heard the concept of food terrorism). We will be complaining to the foods standard agency about this and in our opinion this company should be made to stop trading until they get their house in order!”

Helpful Report

Posted 1 year ago

“First time ordering Nespresso and the last two customer service agents I’ve had to ask questions have been awful.”

Helpful Report

Posted 1 year ago

“I barely use the machine. For 3 months, the part where u inject the capsule not injecting anymore. Called, under warranty. Then they come 2nd of May to collect the machine. Then 7th or 8th of May they come back. Nothing fix. I don't think they even check. Useless product. My product is the 600+ dollars one with the milk broth”

Helpful Report

Posted 1 year ago

“They shipped a machine to me that was soaking wet and obviously used. I called to replace it and they asked me to submit to a video call so they could examine the machine. There was no way in hell that was happening, so I opted to return the machine for a refund. It took them over twenty-four hours to email a return label. I packed everything up and shipped it back. Three weeks went by without a refund or any communication from the company, so I called them. After looking through my account and placing me on hold, the representative said that she was going to request a refund and that it will take seven days to post to my card. What would've happened if I didn't call? Would they have just kept the money? Weird, shady company. I'd avoid them at all costs.”

Helpful Report

Posted 1 year ago

“The product is good, but god forbid if they mis-ship to you, they put you through intergation for 15 mins, than want to video call with you to show them what you said you received wrong as if they dont believe you. I have been ordering from them for months, never a complaint until this. They tried to text me link to do the video call and it never came through, I finally asked them can I just email you a picture, they said no.”

Helpful Report

Posted 1 year ago

“Got in the email a code for discount for my next order .tried few times .gives me error .tried to chat with 2 persons CS.waisted time .send image of the code you got etcetera ,just kept my online without no response.got tired and give.dont send anymore offers if you guys not honoring them!!or just a scam to allure customers to shop ?.any way ,waisting time for me 1/2 h without no reply .not enough that I have changed 3 machines in 3-4 y .fall apart fast .”

Helpful Report

Posted 1 year ago

“Now I hear that all nespresso aluminum pods are being replaced with cardboard and the Vertuo machine pods will not be included which will make the machine totally worthless now. Thanks Nespresso.”

Helpful Report

Posted 1 year ago

“I bought one original machine and one virtuo. I received in the boxes 2 redeem coupons of $10. In order to redeem the coupons, I called nespresso. She asked me so many questions and after spending over 20 minutes, I gave up. Bad customer service”

Helpful Report

Posted 1 year ago

“Don’t Waste your money on this Nespresso terrible machines they break after a 1 year. They are very expensive and not worthy a Penney. They want you to pay for a repairs even it’s still under warranty. We owned three of them, and all of them had the same problem. The coffee pods also very expensive and you don’t know what actually in them.”

Helpful Report

Posted 1 year ago

“BEWARE VERTUO FAULTS Long Standing customer of Nespresso in excess of 13 years. Decided to move from original pods to Vertuo pods. ANYONE DOING THE SAME RECONSIDER PLEASE. The Vertuo Next machine leaked 3 times in the 15 coffees I made, covering the worktop and ruining cook books, Ive only had the machine under 4 days!!!!! I took pictures and presented to online support. Im not sure they looked at them as said had to cal technical support who then carried out a pointless video consultation and ran the coffee machine through basic tests. Of course it didn't leak as I highlighted it was sporadic. Anyway they wouldn't replace the machine or provide a refund and said if it happens again. Well Im not going to use it as it is not fit for purpose and not prepared to clean up the mess or risk anything else being damaged. Nespresso brand value is dropping. Please let me know if anyone would like to see the pictures of the faulty machine, happy to share.”

Helpful Report

Posted 1 year ago

“I wish I could be happier with this machine. The convenience of it is a wonderful concept. I have 2 issues with it. The first one is that I never get a consistent temperature when I make a cup of coffee. Often it is lukewarm and requires heating in the microwave. This is almost always the case when I brew an espresso for a latte. The second one is the milk frother….I always pour the milk just slightly under the maximum line as I never know which result I am going to get. Sometimes it froths perfectly and other times it it runs over.”

Helpful Report

Posted 1 year ago

“I bought a red Nespresso Machine last year before Thanksgiving. It did not work. I worked with a woman from Nespresso trying to fix the machine. Something to do with air in the lines. After an hour I said I am sending it back. I told her something brand new should not have to be worked on for a defect. She was not very nice after that. Told me I had to contact UPS to pick it up. Did everything I was suppose to do. Nespresso said they received an empty box. Called UPS to open an investigation. Nespresso would not call them back. Called Nespresso back several times. They finally told me I had to call my credit card company!?!? UPS has done nothing either. Bottom line Nespresso sold me a defective machine. They did not want me to return it. Fishy?!? I think so. Every time I have called Nespresso it has been a hassle to talk to anyone to get my money back plus they always want to talk about air in the lines. So never buy from them directly. I bought one 5 years ago from William Sonoma and did not have ANY problems with it. I am so disgusted with this company.”

Helpful Report

Posted 1 year ago

“I wanted to buy the machine + some pods. Unfortunately, my cards and even PayPal was getting rejected. Desperately trying to finalize the payment, I set up some more accounts, and tried different cards on them, hoping that will solve the problem. Finally I called the customer service where I was able to order everything on the call, but again - all payments rejected and no one knows why. The agent told me to call again the next day which I did - I have spent 1,5h on the phone in total waiting for them to figure out the situation, just to get an information that I am BLOCKED because I have too many accounts. I said - yes I do, I was trying to pay the day before, feel free to delete them, leave one and let me pay for God’s sake. In the consequence, they have blocked ALL my accounts including the one from 7 years ago that was connected to me only with the same shipping address. I just wanted to PAY. I cannot even emphasize how disappointed I am, I have never been treated this way by any customer service. Scandalous.”

Helpful Report

Posted 1 year ago

“Had issues with vetuo since day one returned it twice and last week it went on fire nobody was using it.it literally started smoking and blew all the fuses in the house..It's smouldering went on for 40 mins after. no customer service email to contact also live chat useless plus nobody answering the phones”

Helpful Report

Posted 1 year ago

“Subscribed and ordered coffee for the first time, didn't receive it in even 2 weeks. On the tracking page it was said it was sent back to sender, on the other mail it was said it was delivered yo wrong address. And that's all. Had to call them, ask them about their further action, otherwise noone would contact me! Had to pull each word from them - whether I get my coffee, or reimbursement, or what ?? Finally they said they would say my order again and I get it in 3-5 days. 4 days passed, tracking shows it's still waiting for pickup. The only thing I was told - sorry. They could at least offer an extra coffee pack as an apology, but no. Most likely, I'll turn back to my previous coffee vendor. Very upsetting experience.”

Helpful Report

Posted 1 year ago

“Purchased aerochino 3 last year. Stopped frothing after 3 or 4 months. Called nespresso, did a video with them with ice method etc. Sent machine back as per their instructions and they sent me back my machine that still did not work. Called them back and they wanted to go through the same process again. They keep saying machine must be completely clean, Blah, blah blah. My machine is spotless. This frother froths sporadically. By getting it to work I have put machine in fridge to allow for milk and machine to be same temp. Also I have tried to put milk at room temp into machine at room temp. I have redone the ice method. These procedures do help it work sometimes but not consistently, therefore some mornings we have froth and some mornings not. ( very frustrating) It is fortunate that I love the Nespresso coffee otherwise you would definitely have lost a customer. Extremely poor customer service.”

Helpful Report

Posted 1 year ago

“The brand 'Nespresso' would be regarded by most as THE home coffee maker... The market leader in easy home brew coffee. They must have a ton of money and feedback over the years... So, what's been done with it? App: Lucky if it works from one update to the next. Can't read about any of the coffees as you're choosing them from a list. Can't physically order without an error at the end of it. Then there's the 'My Machine' section which might as well not exist, impossible to get the machines linked and when you do it last a day and then it doesn't work anyway. Instructions and guides are vague at best. Coffee recipes are limited to Latte and Cappuccino. To summarise. The app is not worth existing. The Machine: Nice build quality, pours a fantastic brew, but the problems it has with the app means it's not a smart machine. You have to fend for yourself in terms of what the lights mean and what maintence needs doing. You can't even find a section on the app that will explain the different lights for the machine. I can't comment on customer service but I will be soon. Overall, I'd think about buying another brand if you want to maximise your "smart" experience”

Helpful Report

Posted 1 year ago

“See photo for review”

Nespresso 1 star review on 28th December 2023

Helpful Report

Posted 1 year ago

“I purchased a Nespresso Citiz and after 3 months it had to be returned due to a leak where the tank plugs in, I explained that to the operator that took my call and after receiving the machine back it still leaked, I called again and was told the machine was tested and it made a coffee, I knew that, that's not what I sent it in for, I was then told that due to Xmas Id have to wait till January but I could be sent another tank to try, knowing it wasn't the tank, I am now thinking it would be better in the bin and ?I buy another brand, what happened to changing a faulty item over ? what happened to customer service ? very disappointed Nespresso !!”

Helpful Report

Posted 1 year ago

“Picked up my Vertuo Pop+ machine this afternoon at Markville Mall. Great service from Kayla. Informative and very helpful.”

Helpful Report

Posted 2 years ago

Nespresso is rated 1.8 based on 367 reviews