Nespresso Reviews

Name: Nespresso
Rating: 1.83

1.8 Rating 345 Reviews

18 %

of reviewers recommend Nespresso

Company Reviews

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Metrics

1.8

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service in Nespresso Trafford Centre was excellent. We were served by Bilal Sheikh who was very helpful and has a lovely cheerful manner.”

Helpful Report

Posted 1 year ago

“We visited your Bluewater Boutique today. Requested to sample one of the Vertuo expressos. The assistant could not have been less interested and was very unprofessional. My expresso was served in a large cardboard cup. Of course this is totally inappropriate and wasteful and expresso tastes rank from a huge paper cup. My husband requested a cappuccino whic again was served in a huge paper cup and instead of hot frothy milk , the assistant just poured a huge amount of ice cold milk on top. When this was questioned she offered to make another one again in drinkable because it was basically a huge cup of milk so the cofffee could not be tasted at all. Before my husband could say anything she just walked off leaving him standing there. If. Had not been a nespresso consumer for many years and if this had been our first experience of nespresso , there would have been no way that I would have purchased these very expensive capsules!!!! Anyway, I like my coffee so I purchased my usual favourite capsules but only six sleeves of Diavolito was in stock. Additionally, I requested recycling bags and these were also omitted from my order as I found out on unpacking my bag. This is really very disappointing and not at all what I would expect from this premium brand!”

Helpful Report

Posted 1 year ago

“The product detail was not clear. I cancelled the order before it was shipped and they shipped it anyway. Customer service people were very nice but had very poor English so it was very difficult to communicate. I am very disappointed with how they conduct there business.”

Helpful Report

Posted 1 year ago

“My machine stopped working after 5 months, they are replacing it, but has to wait 4 business days to receive the new one. Not having the possibility to go to pick up in one of the stores. It seems that only coffee can be picked up. Worst customer service ever.”

Helpful Report

Posted 1 year ago

“Bought a machine 8 weeks ago, broken, did online call and troubleshoot for over an hour, they said had to be sent off for a fault. Came back in post with no info- still doesn’t work- contacted them and they said call up and do the trouble shoot again. You must be joking!!! Refund me or send a new machine. Appalling. Many cheaper coffee machines which actually work are out there!”

Helpful Report

Posted 1 year ago

“Quick delivery and great communication.”

Helpful Report

Posted 1 year ago

“I have had 2 Nespresso Machines in 3.5 years. Both of them have broken. Nespresso doesn’t want to fix the machine or replace it. The coffee is great but a machine should really last more than 2 years. I have had my keurig for 10 years and no issues.”

Helpful Report

Posted 1 year ago

“I placed an order to be delivered on Monday betwee 5PM and 8:30PM (delivery fee $5). I did not receive it yet as we speak. I called customer service, amazing people as usual (I mean it). The person on the phone told me that yesterday was a holiday and that is why I did not receive my order. I did receive confirmation emails that my order was going to be delivered on Monday between 5-8:30PM though. If you order anything from Nespresso online, no need to pay the extra shipping fee to get your coffee, you are not getting it as agreed upon.”

Nespresso 1 star review on 10th October 2023

Helpful Report

Posted 1 year ago

“Delivery and customer service is terrible.”

Helpful Report

Posted 1 year ago

“Decent product, but switching to Keurig permanently because they are less expensive and less of a monopoly. Keurig machines are less finicky, so lots of affordable third party pods are available. Also Nespresso is gouging!!! Pods are just over 1/2 the price in Europe AND they sell Nescafe pods in Europe for 20-30 cents a pod. I am over their ridiculous prices.”

Helpful Report

Posted 1 year ago

“For such a large company, customer service is horrendous.”

Helpful Report

Posted 1 year ago

“My Nespresso machine was a gift so I do not have a receipt and do not know where it was purchased. This machine has broken down and been returned to Nespresso for repair TWICE within 9 months . Nespresso will not replace it. My experience tells it own story.”

Helpful Report

Posted 1 year ago

“Six week old machine broke down As more than a month old I had to accept a repair that would take 2-3 weeks or a “pre loved” machine. I’m sure a good company would have replaced with new”

Helpful Report

Posted 1 year ago

“£17 a month pod subscription I paused it for 3 months then they suddenly take £68 without permission. DO NOT SIGN UP!”

Helpful Report

Posted 1 year ago

“I subscribed for $99 a month with the right to cancel it at any time (BTW the subscription works like this - first the money, then the goods - that is, the company does not lose anything). Decided to cancel subscription a few months ago. It did not work on their website, and calls were not answered within 40 minutes. Then I just canceled PayPal payments (keep in mind that I haven't had any unpaid items or other debts). Now they have blocked my account and require me to pay for 2 months of a subscription, for which I did not receive anything from them. Where is the logic here? They just lost a client.”

Helpful Report

Posted 1 year ago

“Overrated machine and expensive pods. The ONLY way to buy pods is through Nespresso or via Amazon with limited choices. No local source is available. And they have carrier delivery problems now. I am going back to the kcup machine. MAYBE in 2030 when the verturo patent expires and they have humility I will try again…but more than likely they will be replaced.”

Helpful Report

Posted 1 year ago

“Delivery service is so bad, been waiting over 10 days. Need to find another provider”

Helpful Report

Posted 1 year ago

“One of the worst companies to deal with. I purchased a machine from them the sne900, after three months the machine stopped working. Every time I call for a repair the machine comes back to me even more damaged and the original issue hasn’t been fixed. You call them and someone fakes sympathy and says someone will call, and of course no one ever does. You can’t talk to a manager cause it’s their policy, how convenient. Honestly will never ever use this company. Right now my firm is sending a legal letter to them for the damage. luckily I took photos before they picked it up 3 times. I suggest everyone does the same because they can be very dishonest.”

Helpful Report

Posted 1 year ago

“Bought a Coffee Machine which stated it came with a free Aeroccino. Aeroccino didn't arrive, spoke to customer services who told me they just hadn't updated the promotion and it was no longer valid so I couldn't get part of the set up I have bought. So far no-one has tried to help, very poor customer service and aftersales care for what should be a premium company.”

Helpful Report

Posted 1 year ago

“Nespresso’s customer service has worsened over the last 3 years. Significantly. I was promised a same day delivery on the 15th of the month. By the 17th of the month I was still waiting for my confirmation email. I called Nespresso and the rep couldn’t understand the issue. She’s overseas and thought I was still in a 24 hour window. I said no, and I do not even have a confirmation email. That went nowhere with her too. I called a second time, and had a bad connection. I called a 3rd time and the guy new I had an issue and realized the Scottsdale store never sent. He helped. The Scottsdale store is inside a mall. Ni went there one day during business hours to get my coffee. They posted a notebook paper on the door and said sorry had to close early. That’s not allowed at malls. Must have them same hours as all stores, but they didn’t care. Saving money for a real espresso machine.”

Helpful Report

Posted 1 year ago

Nespresso is rated 1.8 based on 345 reviews