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Nespresso Reviews

2.0 Rating 286 Reviews

21 %

of reviewers recommend Nespresso

Company Reviews

2.0

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 28th December 2023

21

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have try hard in the last month to get a collection of my used coffee capsules. I have been in contact with support and received the same assurance they will be collected in 3 days. I am still waiting to be contacted by the support team but like the collection I won't be holding by breath. Not much of a service”

Posted 1 year ago

“Very unhappy with the customer service I have received. I was given a gift of a Nespresso view cups and saucers. I have ended up being sent to two different stores to replace same, and no member of the Nespresso team could help. When I phoned customer service, 3 different members of the Nespresso team couldn't understand me and couldn't help. I asked for a manager to phone me back and I was told they would, they didn't. The Nespresso customer service used to be excellent, both in person and on the phone. Sadly this is no longer the case. The customer service is now beyond appalling.”

Posted 1 year ago

“Bought a Nespresso Pixie in 2013 and still operates perfectly. I make 4 capsules per day. In 2019 bouu is got an Essenza Mini and love it. I sold my Pixie to a friend who loves the Pixie and coffee. I convinced my brother to order a Nespresso Essenza he loves it so much and says Nespresso is the best coffee he has ever had. We both have Italian pump machines and no longer use them. Nespresso delivery is fast next day or two days after calling in order. My brother and I have now something in common. We both love a Nespresso!”

Posted 1 year ago

“I won a Nespresso Vertuo Next in a raffle at a fundraiser. After about 2 weeks, it stopped working. I had already purchased $60 worth of capsules, so I called Nespresso to get help. They were incredibly helpful! They did a video call with me and walked me through troubleshooting of the machine. We were able to get it working again but it leaked water everywhere, so they told me they would send a new machine for free to replace it. I had wasted a sleeve of capsules trying to get the machine to work, so I asked if they could send me replacements of those for free. They did! 4 days later, I have a new machine that works great and plenty of capsules. I am so impressed with Nespresso's customer service.”

Posted 1 year ago

“I have called customer service three times and emailed as well. I have a warranty on the Zenuis machine. Customer service made an excuse for not have a tech come to service because they couldn't find the invoice on my account the machine was bought. No one has followed up.”

Posted 1 year ago

“What has happened to this company? They used to be second to none for customer service and delivery- now they are shocking. I recently ordered over 450 capsules- this was 3 weeks ago - first order they can’t tell me what happened but after 8 days it still wasn’t despatched apparently and so they put it though again - was apparently delivered yesterday but not to my address so parcel is lost! This will be the third time I have to make the same order and I am furious. Have also asked what they intend to do to compensate me - they want to put a credit on my account - no thanks- I have ordered enough capsules to last for ages - I want a refund compensation on my card - but apparently they don’t want to do that. I asked to speak to a manager- they will call me back …..in approximately 4HOURS???? What kind of customer service is this?”

Posted 1 year ago

“I’ve had a Machine for over 5 years ever time I’ve ordered coffee it’s been messed up so I get my coffee locally!!!!! My Machine finally broke I ordered another one! It took two weeks for it to get here. I’ve called probably 4 times in that 2weeks! There customer service sucks they put you on hold several times trying to get you to calm down are hang up! The last time I called a young man informed me I could get a refund & keep the machine, I informed him that I didn’t trust them because they lied to me serval times! So he sent me an email about my refund, that it should be back on my card in 3-5 days, which that didn’t happen! So I called about my refund, they said I would get my refund and I needed to send the machine Back, I told him he was a idiot! I will call the Better Business Bureaus on the knuckle heads! Would like to get them all in a room & tell them what I think, amongst other things!! I’m so done with them, I will thrown this machine out in the trash & go buy a different kind on coffee machine, besides They are no good A—Holes! So if you reading this, look at all other reviews they are all right on the worst of the worst!!”

Posted 1 year ago

“Nespresso has listed a department of defence number as their warranty and nesresso club number. They have been asked to remove it constantly over several months”

Posted 1 year ago

“Ordering coffee with Nespresso has turned into the worse experience. Their coffee deliveries are always late and their customer service has gotten terrible. They use to accommodate when orders arrived late, now they just go back and forth with you as to why you need to just wait for the order no matter how late.”

Posted 1 year ago

“My experience after buying for 5+ years is their coffee tastes weaker and the decaf selection is virtually non existent not to mention their prices are high. Good luck surviving.”

Posted 1 year ago

“You should not wast your money on the machines as we have one and now have to send it back for the 2nd time with in 12 months for the the same issue and when asked for money back they said no. So now I have to send it back and wait for them to fix it again. What a joke this company is. We also did a monthly subscription and they couldn't even get that right so I cancelled that and just buy in bulk now. Don't waste your money on nespresso machines.”

Nespresso 1 star review on 26th September 2022

Posted 1 year ago

“Nespresso coffee with the new pods is amazing. Just do not use their delivery service. Goto Amazon.com to order the coffee pods. Nespresso does not have their logistics in order.”

Posted 1 year ago

“Their delivery system is a joke. If they say 3 days, you will receive your capsule after 10. If they say next day delivery, your capsules batch will fail and you will have to reorder them again. Honestly, your chief of logistics should get fired immediately”

Posted 1 year ago

“Hi , I called today to Inquire about descaling my machine and I had excellent help from Ayman. He was polite, patient, and very explicit about the procedures and steps to take in descaling my machine. He was amazing!!!!! I highly recommend him to anyone who needs help with their Nespresso machine. Thank you again Ayman He gets ⭐️⭐️⭐️⭐️⭐️From me”

Posted 1 year ago

“Our £350 Sage unit developed a fault. We paid £80 to have it repaired, The product was collected and delivered back to us really quickly. One problem, it still did not work. The process was repeated again. Would you believe it, it still did not work. Again we sent it back only to receive it back with a fault warning descaling light on. This would indicate that a full service was not carried out. Nespresso failed to do anything other than send out a pack of descaler. Abominable customer service.”

Posted 1 year ago

“Starbucks Vertuo is terrible coffee. Lacks any resemblance to Nespresso pods. Coffee is weaker than the cheapest of diners and doesn’t taste like Starbucks brewed coffee.”

Posted 1 year ago

“I phoned twice to customer service/machine assistance and was hung up on. Both times they asked for my phone number to call me back and neither gentleman did. Poor customer service. I was on the phone with them for 45 minutes and I still have a broken machine. DO NOT BUY THIS MACHINE. CUSTOMER SERVICE WILL NOT ASSIST.”

Posted 1 year ago

“Amazing customer service at the Nespresso branch in Canary Wharf. The person who looked after me is called Suhel. He was great since the beginning and suggested me some of the best options to make the best cappuccino at home. He also showed me the last capsules and explaining me the different characteristics of each coffee I was interested in. Definitely 5 stars for Suhel :)”

Posted 1 year ago

“Like others before me it seems I have terrible service from Nespresso recently, the process of deciding whether they will replace your machine under warranty has completely changed of late. A few years ago my faulty machine was replaced without question - now there is a 'trouble shooting' process I have to go through the lasts ages and involves deep cleaning the inner workings with a toothbrush - which I have now done twice!! Next step is to send of the machine for inspection and possible repair - replacement is presumably months down the line, and by then of course my warranty will be up and i'll have to buy another! Terrible service from what was once a wonderful company that made you feel good just by supporting them! So sad, I shan't be buying another Nespresso machine and I can now no longer justify paying their ever rising rices for what is in effect one shot of coffee! When this machine eventually gives up the ghost I shall return to the old fashioned way and buy my coffee locally and in bulk!”

Posted 1 year ago

“Will NEVER bur another Nespresso machine!!!! My machine isn't even a year old and the trouble with it started about 6 months in, Customer service is the worst experience!!!! It took me almost a month of calls and "troubleshooting" before they finally agreed to take the machine to fix it. Got it fixed and after a month, the same problem started again and once again, they needed me to "troubleshoot" before continuing with any action, "get a tooth brush to clean:"...."watch this video"...SO FUSTRATED....NEVER BUYING ANOTHER NESPRESS MACHINE EVER!!!!!!!!!!”

Posted 1 year ago

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Nespresso is rated 2.0 based on 286 reviews