Nespresso Reviews

Name: Nespresso
Rating: 1.77

1.8 Rating 405 Reviews

17 %

of reviewers recommend Nespresso

Company Reviews

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1.8

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Nespresso 1 star review on 18th February 2026

Anthony Hall

Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a free travel mug for ordering 140 pods. It has two parts a metal cup and a plastic overlay. It is almost impossible to separate the two parts for cleaning. I brought it back tithe boutique and they would notecchange it for a different mug. I tried to upload a picture but it would not work. This mug is defective”

Helpful Report

Posted 2 weeks ago

“My husband and I went last week in the evening, around 6pm, to the 5th avenue Branch, when I was picking up the coffee cups one of the sellers came closer but I got the vibes that she was monitoring that I would not steal anything, then neither her or other sellers approached us to ask if we needed something, whereas they did it with the rest of the customers. That's discrimination! Shame on you!!!!!”

Helpful Report

Posted 2 weeks ago

“Are useless now there delivery service is nothing like it was now they have changed from dpd to Amazon waited in yesterday as the tracking said it was being delivered never came now tracking gives me no update just behind on delivery bank holiday now so no hope out coffee maybe they have gone greedy like the rest of the country no care for customers just money”

Helpful Report

Posted 3 weeks ago

“Unacceptably bad customer service.”

Helpful Report

Posted 4 weeks ago

“In the past Nespresso had absolutely great cs - now that has changed...2026. I don't know if they contracted with a particular call center that does not train their staff on telephone etiquette or provide responses to basic questions. Its so annoying to be a long time customer /purchaser of 4 machines and get a nonchalant; boarding rude- i don't care - response of just check our website - i don't know. The chatbot "live" agent did not even respond after their initial greeting of "my name is - how can i help" answered yes to one question - bubbles bubbles then stops. Thank goodness for Costco, they still carry pods if jit i probably would stop using Nespresso.”

Helpful Report

Posted 1 month ago

“I bought a new machine. I am entitled to get 50 free capsules. However, it is impossible to receive those. After 6 attempts the registration code has not been sent and they refuse to log me in with my password. The offer for free capsules is deceptive”

Helpful Report

Posted 2 months ago

“i find their promotions are so bad, i am a customer since 2020 with many machines deferent location and i buy a lot of coffee for home office.. each toime they have promotion free capsules i don't want it i only drink the regulars i buy so the free ones don't suit me, i ask for a mug or other always a big issue. like now i have a pending order of capsules over 200 of them but i won't want the free capsules i want something else i am member 6295218”

Helpful Report

Posted 2 months ago

“I ordered coffee and accessories twelve days ago. They have not arrived. I contacted the customer help line and gave up after being on hold for 25 minutes. I then used their chat function I was promised delivery the next day. Nothing arrived. Abysmal company.”

Helpful Report

Posted 2 months ago

“Worst customer service; dishonest chat and telephone representatives who just recite official script as opposed to listening to concerns, Nespresso takes money and cancels orders claiming voucher can only be used once but takes 15 days to process refunds - and only after complaining. Unethical bunch of liars. Manipulative and not reputable to deal with”

Helpful Report

Posted 3 months ago

“Absolutely horrible delivery experience today! First time receiving anything from Jitsu, and the driver stole the package off my front porch. First he took photos for proof of delivery, and then he took the package back. I work from home, and immediately went to the porch to get the box, but it was gone. I marked it not received and gave bad review. Driver returned 5 minutes later saying “sorry” for his “mistake”. It’s sad that you’re not delivering through UPS anymore. Clearly profit is more important than customer experience. I called your service number, and little was done to help with this happening again. Instead I was made to feel like it’s ok because I did get my coffee after they checked the delivery status and it’s not Nespresso’s fault. Sorry, but after 15+ years with Nespresso, I will be looking for a new coffee.”

Helpful Report

Posted 4 months ago

“Received my Nespresso frother ( ordered on line ) yesterday, worked once, and today does not work! I spent a good thirty minutes on the phone, being cut off three times, before being advised that there was no one in tech support to help me so a return label could not be generated. Further there was no supervisor available, so I should “call back” in 20 minutes. Pleasant telephone employees, but poor customer service relations! Suggest that they think about why they are selling this product to consumers, and how to appropriately deal with problems. No one with such an obvious problem machine needs this hassle.”

Helpful Report

Posted 4 months ago

“Absolutlely Horrible experience ! Order placed, confirmation email received, money taken from account..... and then nothing Upon contacting Nespresso was advised no order was in their system! How can a global business operate like this Stay away !”

Helpful Report

Posted 4 months ago

“I heard there customer service was horrible, but I had to experience it for myself.I placed an order then I immediately attempted to amend the order, change to a different type of coffee. There was no way to do it on the site. I immediately contacted customer and they refused to change it.”

Helpful Report

Posted 4 months ago

“Everything was fine until I ordered the wrong flavor. I offered to return it to one of their stores and they said no, it has to go back to the storage building. I’ve been dealing with customer service for 3 weeks now and they keep saying that the courier will come to pick it up, but no one ever comes. I’m ready to switch to French drip. Very frustrating that I have to keep calling them.”

Helpful Report

Posted 4 months ago

“One sleeve was missing from my order. Customer service refused to send a replacement and suggested waiting until my next order or taking a refund. This shifts the inconvenience to the customer instead of resolving their own mistake. Not the level of service I expected.”

Helpful Report

Posted 5 months ago

“I called to cancel a coffee order the same day, but customer service kept me on the line merging accounts and ultimately said they couldn’t guarantee cancellation. Since my building’s doorman can’t refuse deliveries, they told me to call back after receiving the package without opening it. Later, I was told there are no returns for coffee, and the call abruptly ended. I’m disappointed with their service and won’t buy coffee online again, especially since some orders arrive near the expiry date.”

Helpful Report

Posted 5 months ago

“Placed an order during one of their promotions and then waited two weeks to find out they just canceled my order. No explanation and impossible to chat online with success. Now I will have to order again and lose out on the promotion that has ended.”

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Posted 6 months ago

“I put in a large order for coffee 4 days ago. I ordered same day service. I’m still waiting for my order to arrive. I have always tried to support this company directly. However, this is the second time my order has not arrived. From now on I will order my coffee from Amazon. Much more reliable service.”

Helpful Report

Posted 6 months ago

“I had a vertuo next machine for less than 2 years. It stopped working on Feb 1 2026. I called and was told that my warranty had run out. I have a warranty document that states outside the USA the warranty is 2 years. They agreed to replace it for me, on exception. I was told to return it via purolater and the once it was shipped to call them with the tracking number. I called them Feb 14th with the tracking number and they advised that it had been received. i was advised at that time that my replacement was shipped. Today is march 3rd and still no new machine. I have called them 4 times since March 1st, and finally today I was advised the machine has been shipped. Meantime, every person i spoke to during this has advised me that my warranty has expired. i had one CSM admonish me for telling him that there had been an exception made. WORST. CUSTOMER. SERVICE.EVER. Great coffeehowever!”

Helpful Report

Posted 6 months ago

“The email offered a £35 discount if you ordered 130+. I ordered 300 - no discount and no promotional code on line. The site said "Next day delivery". Never happened. Arrived after 3 days after I contacted them to find out where my delivery was. So a completely misleading , possibly dishonest promotional offer.”

Helpful Report

Posted 6 months ago

Nespresso is rated 1.8 based on 405 reviews