Nespresso Reviews

Name: Nespresso
Rating: 1.80

1.8 Rating 358 Reviews

18 %

of reviewers recommend Nespresso

Company Reviews

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Metrics

1.8

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Omg this company is absolutely the worst.. I got a premium rose gold and black as a present house warming. Used it 1 time and it broke. I have had others so I knew what I was doing. A simple exchange on a 2 week old machine used once turned into an hour on the phone having to take it out of the box to be trouble shooted and told I have to wait for shipping label send it back contact them to let Them know it is sent then another one will be sent.. absolutely shameful. 250 on a price of plastic and zero customer service.. no one should buy from these guys”

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Posted 6 days ago

“Negative five. Total garbage. The machine made two cups of coffee and died. Nespresso unwilling to replace the machine. Would never buy another product from them”

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Posted 1 week ago

“I bought a coffee machine and was supposed to have 100 free pods. My machine was pictured on the promotional leaflet and I was within the dates. However Nespresso refused to honour their promotion.”

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Posted 3 weeks ago

“Delicious coffee. I've spent $850 on it. Got a flavor I did not like and asked if I could return, refund, get a credit. "Gustavo" kept saying he understood and was sorry but could do nothing. I'll be buying much less of their coffee now.”

Helpful Report

Posted 3 weeks ago

“What happened to this company?? I used to love them. Always talked to local people in the US when reordering which was a piece of cake. Literally used to take two minutes to do. Now every phone call for an order is 25 minutes. Shipping your call center out of the country DOES NOT WORK! I've been on the phone today for a total of 45 minutes. After the first 25 minute phone call when I thought I was finally done the rep said she has having trouble and asked if I could call back. When I explained I didn't have time she said she would call back in an hour. I never received a call all day. When I called back again it took another 32 minutes. And then after he charged my card I could tell the amount seemed high and of course he had the order wrong which he had repeated back to me twice. It sounded like a Frat house in the background - so unprofessional and worthless! Why do you guys have to sell out? And please don't just tell me to order online. Stand up for your product. 1.8 star average. Do you know how bad you have to be to get an average rating that is that low? Have you no pride anymore? Obviously not! I can't possibly recommend this company to anyone at this point. It's time to move on to ECM.”

Helpful Report

Posted 1 month ago

“Closed small busy kiosk in Winnipeg. Now need to order online or when in Calgary visit their store. Usually good at Marketmall. Yesterday went for capsules. No one in store, two workers chatting. A male approached, asked what I wanted and proceeded to “help” me. The impression I got was how can I get this person out of here as fast as possible without inconveniencing himself and him saying the least words possible. I felt like an inconvenience rather than a customer. Ps. Buy 100 $ of capsules and still made to pay 25 cents for a bag. How tacky ….”

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Posted 2 months ago

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Posted 2 months ago

“I order a Nespresso capsules and it says 2-4 business days.After one week I decided to contact help center to see what happened with my order.They told me that I should get it by the end of the day.Nothing.The next day again the same story.Very unprofessional !The third day they realised it wasn't even shipped🤷‍♀️To charge the money it took 1 second , to reimburse 30 days.Ridiculos!”

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Posted 2 months ago

“The worse attention in Buenos Aires, el solar de la abadía (shopping) you can wait for ever u til your time arrive. No respect to us they talk with everybody and the do all … clean and given to you coffee and offering customers a coffee. A big line waiting with no respect.”

Helpful Report

Posted 2 months ago

“⸻ To Nespresso: Please Rethink How You Treat Loyal Customers I have been a loyal Nespresso customer for over 12 years. Over that time, I have purchased seven machines directly from the company — for my home, business, friends, and family — as well as a steady supply of coffee pods. My first machine lasted over a decade, which is why I trusted the brand so strongly. When that original machine stopped working recently, I opened a brand-new one I had purchased about three years ago but never used. It leaked water immediately. The first customer service representative I spoke with was distracted and impatient, refusing to let me use my phone’s speaker while I followed troubleshooting steps. In the end, I was told the machine was out of its 12-month warranty and my only options were to pay over $100 for repairs or receive 30% off a new one. Hoping for a better resolution, I called again and spoke to a kind representative who passed me to a manager — but the outcome was the same. I then opened another unused machine I had purchased last year, which also has mechanical issues. Despite being barely over a year old, it is still considered “out of warranty” and ineligible for repair without charge. I have spent years recommending Nespresso to others, buying machines as gifts, and supporting the brand both at home and in my business. It is extremely disappointing to discover that customer care does not match the loyalty many of us have shown. This is not simply about one defective machine — it’s about trust, and whether a company values its long-term customers enough to stand behind its products. I hope Nespresso will reconsider its policies so that loyal customers like myself are not left without support. ⸻”

Nespresso 1 star review on 8th August 2025

Helpful Report

Posted 2 months ago

“Every time I try to place an order, it is extremely complicated even if I call Nespresso directly they make it very hard just to order coffee. I’ve changed my password to log into my account, which tells me I am successful and then when I go in to order it won’t let me login. This is a horrible company to deal with and I don’t ever leave reviews like this, but it should not be that difficult to order coffee or a machine. In the future, I likely will be getting a different coffee maker because this is ridiculous.”

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Posted 2 months ago

“Horrible company to deal with. Got a reference code from daughter but order keep getting cancelled. Called and was told because we have the same address but don't live in the same apartment. Was told no problem that this would get fixed by 2 agents and now the 3rd agent disagree. The first agent assured me I can use my code and shouldn't have any issues. They lied. Takes forever to come back to the call when on hold. Agents doesn't call back when they say they would. They don't keep their word at all. I wouldn't want to deal with them for a warrantee issue!”

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Posted 3 months ago

“We own a Vertuosa Creatista Pro, which continually says steam wand needs cleaning. Have had video help from customer service, which made no difference. Twice in the last few weeks I have called again, asking for help. Last Friday yet again, the assistant promised to have a supervisor call me back. Their only offer is for me to go find a box, pack the machine, take to a PO, wait 10 days for “repair”. As explained I am bed bound and unable to do this. The offer was then to send a courier to pick up, but can’t supply box or packaging. I am UNABLE to do this! My request was, surely in the name of customer service, and compassion for a customer of MANY years, having now owned 4 machines, a new machine could be supplied for our use, from a huge company that has unimaginable profit. Can someone in authority make a decision that treats a customer well. Thank you in anticipation”

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Posted 3 months ago

“Horrible low end delivery service keeps making the same mistake over again. Cannot deliver to the right address and then hours of dealing with customer service. The service deliver company is as bad as Nespresso. I feel like they do not care. Done with them even though I love the coffee. They make make it too hard to get to preserve their margin. I will find a better and more accessible option”

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Posted 3 months ago

“We ordered a new verturo pop machine directly from Nespresso as we felt it would be easier to go direct even though it sells for same price at Target. The old machine was less than two years old and started making terrible noises. After running the new machine coffee started leaking throughout inside. We called Nespresso and were told to send machine back. They said the machine would be refunded within 30 days once they received return. After over 30 days not seeing refund we called, they said they received machine and would NOW start the refund process, as they were waiting for me to call back and initiate the refund. Now I can expect to wait up to 30 more days. What BS is this??? Do not buy through Nespresso, better to use another stores!!! Also they do not accept returns at there botique stores.”

Helpful Report

Posted 4 months ago

“Credit card stopped working for online purchases at Canadian site, with error "incorrect billing address". Same card worked before. 2 other cards also rejected for same reason. Address confirmed correct with bank. Zero help from nespresso telephone and chat tech support.”

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Posted 4 months ago

“crappy website, crappy app. Impossible to get the promised free descaling solution that you support to be getting if you hold Ambassador status. Embarrassing for a brand like nespresso.”

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Posted 4 months ago

“Very poor service. I had a defective brand new machine with parts that looked used / dirty. I called and they arranged an exchange. When I got the machine, it was came with the exact same defects again. Talk about a disgusting capsule holder in the machine which they then claimed, based on images alone, that it was at first in need of an exchange, and now cited NORMAL and is safe for use. You can check the defective parts and not unhygienic based on sight? Are you kidding me?”

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Posted 4 months ago

“They provided me with useless and inconsistent info re caffeine content of various pods and their online website doesn’t work. Not worth the time and effort. For the prices they charge they need to do better. Happily going back to brewing my delicious coffee!!”

Helpful Report

Posted 4 months ago

“Our last 2 orders from Nespresso have not been received. The courier listed is DELIVER IT. Nespresso might be losing a customer over this as I have asked them not to use this delivery service for my orders. I understand Starbucks makes a compatible pod for the Vertuo machine and I have since ordered my first shipment of that brand. Nespresso does not make it easy to get their coffee unless you order it, visit a store, or there is some being sold on Amazon. I'm giving Starbucks brand a chance.”

Helpful Report

Posted 5 months ago

Nespresso is rated 1.8 based on 358 reviews