Nespresso Reviews

Name: Nespresso
Rating: 1.84

1.8 Rating 344 Reviews

18 %

of reviewers recommend Nespresso

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Metrics

1.8

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a new verturo pop machine directly from Nespresso as we felt it would be easier to go direct even though it sells for same price at Target. The old machine was less than two years old and started making terrible noises. After running the new machine coffee started leaking throughout inside. We called Nespresso and were told to send machine back. They said the machine would be refunded within 30 days once they received return. After over 30 days not seeing refund we called, they said they received machine and would NOW start the refund process, as they were waiting for me to call back and initiate the refund. Now I can expect to wait up to 30 more days. What BS is this??? Do not buy through Nespresso, better to use another stores!!! Also they do not accept returns at there botique stores.”

Helpful Report

Posted 3 weeks ago

“Credit card stopped working for online purchases at Canadian site, with error "incorrect billing address". Same card worked before. 2 other cards also rejected for same reason. Address confirmed correct with bank. Zero help from nespresso telephone and chat tech support.”

Helpful Report

Posted 3 weeks ago

“crappy website, crappy app. Impossible to get the promised free descaling solution that you support to be getting if you hold Ambassador status. Embarrassing for a brand like nespresso.”

Helpful Report

Posted 3 weeks ago

“Very poor service. I had a defective brand new machine with parts that looked used / dirty. I called and they arranged an exchange. When I got the machine, it was came with the exact same defects again. Talk about a disgusting capsule holder in the machine which they then claimed, based on images alone, that it was at first in need of an exchange, and now cited NORMAL and is safe for use. You can check the defective parts and not unhygienic based on sight? Are you kidding me?”

Helpful Report

Posted 1 month ago

“They provided me with useless and inconsistent info re caffeine content of various pods and their online website doesn’t work. Not worth the time and effort. For the prices they charge they need to do better. Happily going back to brewing my delicious coffee!!”

Helpful Report

Posted 1 month ago

“Our last 2 orders from Nespresso have not been received. The courier listed is DELIVER IT. Nespresso might be losing a customer over this as I have asked them not to use this delivery service for my orders. I understand Starbucks makes a compatible pod for the Vertuo machine and I have since ordered my first shipment of that brand. Nespresso does not make it easy to get their coffee unless you order it, visit a store, or there is some being sold on Amazon. I'm giving Starbucks brand a chance.”

Helpful Report

Posted 1 month ago

“The nespresso machine is only four months old and began malfunctioning to where the espresso was pouring out of the sides etc. The techs will not help you at all if you’re not willing to do a video chat (which is insane) then the techs expect you to get a paper clip, a cup, and a paper plate and turn the machine upside down etc causing liquid to pour on you to try to fix the issue. It’s absurd that they expect you to do this in the first place and not with any tools they provide you with. What if you don’t have a paper clip? Tough, I guess. Then, when the machine still malfunctions you’re told there’s nothing further they can do because they have given you all the troubleshooting steps. The reps are extremely rude and dismissive. They say it has a one year warranty but that doesn’t apply to your particular machine for reasons they can’t explain. It would be funny if it wasn’t so stupid. DO NOT BUY ANY NESPRESSO MACHINES. Buy literally anything else.”

Helpful Report

Posted 1 month ago

“Nespresso was good now twice on back to back orders it sits pending and I have to call up and provide proof its been processed. I am taking this matter to fair trading the support staff are useless and when it was in NZ it was excellent.”

Helpful Report

Posted 1 month ago

“Tried to order new machine for mothersday they won’t allow me to as I have moved since the last order. Two calls and 1.5 hours of my time and still won’t let me order. Tried setting up new accounts and they will not allow me to purchase. Worst customer service I have ever experienced !”

Helpful Report

Posted 2 months ago

“Honestly the worst experiencing ordering DTC. I will only be ordering from Amazon moving forward. Customer service is very nice, but not helpful. Their logistics is a mess, deliveries are 'lost' due to use of low-budget local carriers likely at a cost-savings attempt. I've waited 7 days for an order that was promised in 2-4 days (and still haven't received). I will NOT be ordering from Nespresso.com again. The best the customer rep could do was offer me a $20 credit...that was infuriating. Obviously they don't value keeping their customers. Amazon it is!”

Helpful Report

Posted 2 months ago

“Change of blend to Napoli pods make them harsh & unpleasant. Nespresso won’t exchange even though I have been a loyal customer for many years. Very disappointing.”

Helpful Report

Posted 2 months ago

“Terrible experience. Have been loyal, regular customer with subscription and they just lost me! Disgraceful”

Helpful Report

Posted 3 months ago

“Worst customer service ever. Bait and switch on their promos, and totally unethical and dishonest”

Helpful Report

Posted 3 months ago

“The shipping service is brutal. Nespresso is extremely expensive and there is an issue almost every time I place an order. This time the didn't pick up the bags of used capsules and when I called in they say nothing can be done. They said to keep them for the next order.”

Helpful Report

Posted 4 months ago

“I recently ordered a Nespresso Citi Z machine from the Westfield branch, despite hearing several negative reviews about their product quality and longevity. After waiting nearly two weeks, I finally received my order, only to find out it was the completely wrong product. Ironically, the machine I received was of a higher specification, and I could have easily kept it. However, in the spirit of honesty, I contacted Nespresso customer service to inform them of the mix-up. While they apologized and offered a small goodwill gesture for the inconvenience, I ultimately lost my patience and decided to cancel my order. It's clear to me that this company lacks a fundamental understanding of customer service; they seem willing to lose a £400/year subscription and £200 for the machine rather than properly address the issue with a simple £25 goodwill gesture, which would have likely kept me as a customer. In a way, I'm grateful for this early bad experience with Nespresso. It has saved me from potential headaches down the line, and now I can confidently choose a more reputable brand. Overall, I would not recommend Nespresso based on my experience. One thing I will say is the customer service representative was polite and only going off the orders from management. I feel sorry for her!”

Helpful Report

Posted 4 months ago

“This has been the most frustrating experience I've ever had with the Nespresso customer service. Took them 3weeks +++ to have an answer about the status of my machine being service. Called them 4x for the status. Customer service keep saying they will email or contact me a status never got it. If I can give 0 star I would. This in not the first frustrating experience I had . This why this time I am posting how terrible/frustrating Nespresso customer service is.”

Helpful Report

Posted 4 months ago

“Had 3rd email today stating a delay of another 48 hours. Hard to believe or rely on as it is as I say the third email. Phoned to complain and call ended up being hung up. Coffee specialist seemed unsure how to raise complaint and wasn't able to put me through to anyone. The order was placed on the 24/02/2025. Today was the second time I had phoned. Service is unacceptable. Emails state "doing is everything". I can only assume that means nothing is doing and therefore this is "nothing" - exemplary way to treat customers. Do better! Be better!”

Helpful Report

Posted 4 months ago

“Sent frother for repair…it came back WORSE!!!!!!!!!”

Helpful Report

Posted 4 months ago

“Worst customer service ever. They send me a damaged/already returned vertuo, can't bring it in a shop for exchange or refund. Have to send it back by Purolator. What a waste of time.”

Helpful Report

Posted 4 months ago

“Wow! I am amazed that I spent over $200 purchasing a machine and then about 50-75 dollars per month on coffee for this experience. These pods are not interchangeable and you must commit to buying their coffee. You would think that after purchasing so many pods, you earn points toward a new machine. Well no you do not. My machine broke right after my warrantee ended and of course, all they offered me was to spend more money on a new machine. So I did and now a year later, it is broken again!!! It is leaking all over the place and making a mess on my counter. I am no longer purchasing this machine to be obligated to funnel cash to their company with pods. I have had a Walmart coffee pot that I purchased over 20 years ago for less than $20 and it still works. Shame on you Nespresso for over charging on an unreliable product.”

Helpful Report

Posted 5 months ago

Nespresso is rated 1.8 based on 344 reviews