Nespresso Reviews

Name: Nespresso
Rating: 1.76

1.8 Rating 397 Reviews

17 %

of reviewers recommend Nespresso

Company Reviews

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Metrics

1.8

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour

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Nespresso 1 star review on 18th February 2026

Anthony Hall

Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a new machine. I am entitled to get 50 free capsules. However, it is impossible to receive those. After 6 attempts the registration code has not been sent and they refuse to log me in with my password. The offer for free capsules is deceptive”

Helpful Report

Posted 2 weeks ago

“i find their promotions are so bad, i am a customer since 2020 with many machines deferent location and i buy a lot of coffee for home office.. each toime they have promotion free capsules i don't want it i only drink the regulars i buy so the free ones don't suit me, i ask for a mug or other always a big issue. like now i have a pending order of capsules over 200 of them but i won't want the free capsules i want something else i am member 6295218”

Helpful Report

Posted 4 weeks ago

“I ordered coffee and accessories twelve days ago. They have not arrived. I contacted the customer help line and gave up after being on hold for 25 minutes. I then used their chat function I was promised delivery the next day. Nothing arrived. Abysmal company.”

Helpful Report

Posted 1 month ago

“Worst customer service; dishonest chat and telephone representatives who just recite official script as opposed to listening to concerns, Nespresso takes money and cancels orders claiming voucher can only be used once but takes 15 days to process refunds - and only after complaining. Unethical bunch of liars. Manipulative and not reputable to deal with”

Helpful Report

Posted 1 month ago

“Absolutely horrible delivery experience today! First time receiving anything from Jitsu, and the driver stole the package off my front porch. First he took photos for proof of delivery, and then he took the package back. I work from home, and immediately went to the porch to get the box, but it was gone. I marked it not received and gave bad review. Driver returned 5 minutes later saying “sorry” for his “mistake”. It’s sad that you’re not delivering through UPS anymore. Clearly profit is more important than customer experience. I called your service number, and little was done to help with this happening again. Instead I was made to feel like it’s ok because I did get my coffee after they checked the delivery status and it’s not Nespresso’s fault. Sorry, but after 15+ years with Nespresso, I will be looking for a new coffee.”

Helpful Report

Posted 2 months ago

“Received my Nespresso frother ( ordered on line ) yesterday, worked once, and today does not work! I spent a good thirty minutes on the phone, being cut off three times, before being advised that there was no one in tech support to help me so a return label could not be generated. Further there was no supervisor available, so I should “call back” in 20 minutes. Pleasant telephone employees, but poor customer service relations! Suggest that they think about why they are selling this product to consumers, and how to appropriately deal with problems. No one with such an obvious problem machine needs this hassle.”

Helpful Report

Posted 2 months ago

“Absolutlely Horrible experience ! Order placed, confirmation email received, money taken from account..... and then nothing Upon contacting Nespresso was advised no order was in their system! How can a global business operate like this Stay away !”

Helpful Report

Posted 2 months ago

“I heard there customer service was horrible, but I had to experience it for myself.I placed an order then I immediately attempted to amend the order, change to a different type of coffee. There was no way to do it on the site. I immediately contacted customer and they refused to change it.”

Helpful Report

Posted 2 months ago

“Everything was fine until I ordered the wrong flavor. I offered to return it to one of their stores and they said no, it has to go back to the storage building. I’ve been dealing with customer service for 3 weeks now and they keep saying that the courier will come to pick it up, but no one ever comes. I’m ready to switch to French drip. Very frustrating that I have to keep calling them.”

Helpful Report

Posted 3 months ago

“One sleeve was missing from my order. Customer service refused to send a replacement and suggested waiting until my next order or taking a refund. This shifts the inconvenience to the customer instead of resolving their own mistake. Not the level of service I expected.”

Helpful Report

Posted 3 months ago

“I called to cancel a coffee order the same day, but customer service kept me on the line merging accounts and ultimately said they couldn’t guarantee cancellation. Since my building’s doorman can’t refuse deliveries, they told me to call back after receiving the package without opening it. Later, I was told there are no returns for coffee, and the call abruptly ended. I’m disappointed with their service and won’t buy coffee online again, especially since some orders arrive near the expiry date.”

Helpful Report

Posted 3 months ago

“Placed an order during one of their promotions and then waited two weeks to find out they just canceled my order. No explanation and impossible to chat online with success. Now I will have to order again and lose out on the promotion that has ended.”

Helpful Report

Posted 4 months ago

“I put in a large order for coffee 4 days ago. I ordered same day service. I’m still waiting for my order to arrive. I have always tried to support this company directly. However, this is the second time my order has not arrived. From now on I will order my coffee from Amazon. Much more reliable service.”

Helpful Report

Posted 4 months ago

“I had a vertuo next machine for less than 2 years. It stopped working on Feb 1 2026. I called and was told that my warranty had run out. I have a warranty document that states outside the USA the warranty is 2 years. They agreed to replace it for me, on exception. I was told to return it via purolater and the once it was shipped to call them with the tracking number. I called them Feb 14th with the tracking number and they advised that it had been received. i was advised at that time that my replacement was shipped. Today is march 3rd and still no new machine. I have called them 4 times since March 1st, and finally today I was advised the machine has been shipped. Meantime, every person i spoke to during this has advised me that my warranty has expired. i had one CSM admonish me for telling him that there had been an exception made. WORST. CUSTOMER. SERVICE.EVER. Great coffeehowever!”

Helpful Report

Posted 4 months ago

“The email offered a £35 discount if you ordered 130+. I ordered 300 - no discount and no promotional code on line. The site said "Next day delivery". Never happened. Arrived after 3 days after I contacted them to find out where my delivery was. So a completely misleading , possibly dishonest promotional offer.”

Helpful Report

Posted 4 months ago

“Made an order several weeks ago that was lost or stolen or DPD. No one made contact with me or acknowledged the missing delivery. Chased them up and got a replacement. This was delivered quickly by DPD but was smashed up with 'SWAP IT' tape all over it. Nobody swapped it! I reported this to Nespresso who were quick to show concern and replace the order but they were also quick to point out liability rests me as we had agreed for it to be delivered to a 'safe place' on out property. It is safe and under CCTV. I can see the delivery was last smashed up by DPD (The new Yodel!) and that it remined safe and smashed up on my premises. For Nespresso to explicitly imply that I'm liable for their couriers failure to preform their side of the contract is a despicable business practice. It has tarnished their reputation with me and forced me to inform them that all future deliveries must be handed to me personally and any imperfection in the appearance or packaging will cause the delivery to be refused. Two can play that game! DPD is doing a fine job of damaging Nespresso's brand reputation, but to double down on blaming the customer is beyond the pale.”

Helpful Report

Posted 5 months ago

“The withdrawal has been processed successfully. Thanks I'm grateful”

Helpful Report

Posted 5 months ago

“Terrible customer service representative. I placed an order on Friday, delivery window "2-4 days". I just received notification my order will not arrive until Thursday (day 7). Ironically enough, my daughter who lives in my same town placed an order on the Saturday after I placed my order and she received her order on Sunday, the next day. I asked customer service to please resend my order with expedited shipping, saying I would return the other order if/when it arrives; they would not. They offered no apology, no product, no resolution other than "you have to wait for it to arrive". I've been a regualr customer for 6 years and my orders are typically $120+ each time. This lack of customer service and concern for a long term customer is very disappointing.”

Helpful Report

Posted 5 months ago

“If it just provided the pods etc and left the procedure the same, it would be a good idea and make us happy. I have a subscription and am supposed to be Ambassador - because I order and pay for a lot of pods. they used to send descaled every 600 pods free of charge but have just decided you cannot do that. You need to process yet another order, i.e. not your subscription, and put in a DESCALER code so they will send you this. It is not possible for them to have an order on subscription members to get your free descaler. WOW. How happy does that make one?? someone needs to use their common sense and sort it!!”

Helpful Report

Posted 5 months ago

“Great product with unfortunately awful customer service. All answers auto-generated and in no way helpful.”

Helpful Report

Posted 5 months ago

Nespresso is rated 1.8 based on 397 reviews