Nespresso Reviews

Name: Nespresso
Rating: 1.96

2.0 Rating 286 Reviews

21 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

2.0

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Nespresso made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Nespresso 1 star review on 9th April 2024

Paul N

Nespresso 1 star review on 28th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a very loyal Nespresso customer for over 16 years, they even consider my loyalty by rewarding me with the Ambassador member status. Unfortunately Nespresso no longer value their customer base, their recent poor performance (evident by the poor ratings on here and my own experience, plus the poor press release in the recent publication in the Independent) isn't actually new and should not be blamed on a recent warehouse move. Since the pandemic I have noticed their performance get worse but hoped it would improve as we begin returning to normal. I have had a poor customer experience, with items constatly getting lost in transit, no longer receiving order confirmations via email or the VIP gifts. When I called to place my order last week I was surprised to be told to expect 7 days for delivery due to the recent warehouse move. It is a poor excuse to blame third party logistics for Nespresso failure to achieve their customer delivery expectations, which once upon a time was next day, free of charge. My company recently transitioned it's 3PL (Warehouse) with no customer failures. Nespresso need to get their own house in order. I am asking myself why I continue to pay a premium price for an inferior customer experience, Nespresso need to remember that without a customer base, they have no business ! They need to consider investment in their people and their business processes, not glamorous, glitzy advertising campaigns. Looking at the Nespresso Website, I quote an extract from the Company Purpose Statement: "Consumers not only expect more from their cup, but they also expect more from brands, seeking out the ones whose values align with theirs – we are that brand and we constantly deliver ‘extraordinary’". Really Nespresso ? Your values are no longer aligned with mine..... and I would suggest many others given the reviews on here. So as I drank my last Nespresso pod last night, and I still wait for a delivery of the pods I ordered 5 days ago I decided to pay a trip to Tesco to re-stock my coffee pod container. May I suggest you do the same too. There are Alternate coffee capsules readily available at Tesco including their own brand compatible capsules, other brands also available to purchase off the shelf are Costa, Lavazza and Starbucks. I recommend Lavazza lungo – very smooth and tasty. For those reading this and considering whether to make a purchase of a coffee machine, I would suggest you check out the machines available from Illy. Great review and great prices. Amazon will have a good range of Illy and Lavazza pod machines. One final thought, posting this review on here is kind of a waste of my time, as others have alluded to, you get a copy and paste response. So this morning I took the time to a bit of research, and find here the email address of Nespresso UK Head of Customer Relations. danieldotcohenatnespressodotcom (have replaced the . with word dot as this is the only way it would let me post his address) You may find it useful and get more of a response writing to him directly, I will be doing the same. And for the record Nespresso, please do not post a response here to me about contacting you via social media. I'm an old fashioned girl, with old fashioned values.... I am not on social media.”