We ordered a new verturo pop machine directly from Nespresso as we felt it would be easier to go direct even though it sells for same price at Target. The old machine was less than two years old and started making terrible noises. After running the new machine coffee started leaking throughout inside. We called Nespresso and were told to send machine back. They said the machine would be refunded within 30 days once they received return. After over 30 days not seeing refund we called, they said they received machine and would NOW start the refund process, as they were waiting for me to call back and initiate the refund. Now I can expect to wait up to 30 more days. What BS is this??? Do not buy through Nespresso, better to use another stores!!! Also they do not accept returns at there botique stores.