Nespresso Reviews

Name: Nespresso
Rating: 1.76

1.8 Rating 397 Reviews

17 %

of reviewers recommend Nespresso

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1.8

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour

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Nespresso 1 star review on 18th February 2026

Anthony Hall

Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

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“Nespresso was good now twice on back to back orders it sits pending and I have to call up and provide proof its been processed. I am taking this matter to fair trading the support staff are useless and when it was in NZ it was excellent.”

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Posted 1 year ago

“Tried to order new machine for mothersday they won’t allow me to as I have moved since the last order. Two calls and 1.5 hours of my time and still won’t let me order. Tried setting up new accounts and they will not allow me to purchase. Worst customer service I have ever experienced !”

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Posted 1 year ago

“Honestly the worst experiencing ordering DTC. I will only be ordering from Amazon moving forward. Customer service is very nice, but not helpful. Their logistics is a mess, deliveries are 'lost' due to use of low-budget local carriers likely at a cost-savings attempt. I've waited 7 days for an order that was promised in 2-4 days (and still haven't received). I will NOT be ordering from Nespresso.com again. The best the customer rep could do was offer me a $20 credit...that was infuriating. Obviously they don't value keeping their customers. Amazon it is!”

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Posted 1 year ago

“Change of blend to Napoli pods make them harsh & unpleasant. Nespresso won’t exchange even though I have been a loyal customer for many years. Very disappointing.”

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Posted 1 year ago

“The coffee is good (I only buy the espresso), but they have very deceptive business practices. They state free shipping on all orders over $50, but defaulted to "paid shipping" on a few of my orders. You have to be careful and override the "paid" shipping to "free" shipping or you will be charged. I was advised to change it to "no preference on my profile, but when I attempted that, it gave me errors. Very shady practices on Nespresso's part if you ask me”

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Posted 1 year ago

“Terrible experience. Have been loyal, regular customer with subscription and they just lost me! Disgraceful”

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Posted 1 year ago

“Worst customer service ever. Bait and switch on their promos, and totally unethical and dishonest”

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Posted 1 year ago

“The shipping service is brutal. Nespresso is extremely expensive and there is an issue almost every time I place an order. This time the didn't pick up the bags of used capsules and when I called in they say nothing can be done. They said to keep them for the next order.”

Helpful Report

Posted 1 year ago

“I recently ordered a Nespresso Citi Z machine from the Westfield branch, despite hearing several negative reviews about their product quality and longevity. After waiting nearly two weeks, I finally received my order, only to find out it was the completely wrong product. Ironically, the machine I received was of a higher specification, and I could have easily kept it. However, in the spirit of honesty, I contacted Nespresso customer service to inform them of the mix-up. While they apologized and offered a small goodwill gesture for the inconvenience, I ultimately lost my patience and decided to cancel my order. It's clear to me that this company lacks a fundamental understanding of customer service; they seem willing to lose a £400/year subscription and £200 for the machine rather than properly address the issue with a simple £25 goodwill gesture, which would have likely kept me as a customer. In a way, I'm grateful for this early bad experience with Nespresso. It has saved me from potential headaches down the line, and now I can confidently choose a more reputable brand. Overall, I would not recommend Nespresso based on my experience. One thing I will say is the customer service representative was polite and only going off the orders from management. I feel sorry for her!”

Helpful Report

Posted 1 year ago

“This has been the most frustrating experience I've ever had with the Nespresso customer service. Took them 3weeks +++ to have an answer about the status of my machine being service. Called them 4x for the status. Customer service keep saying they will email or contact me a status never got it. If I can give 0 star I would. This in not the first frustrating experience I had . This why this time I am posting how terrible/frustrating Nespresso customer service is.”

Helpful Report

Posted 1 year ago

“Had 3rd email today stating a delay of another 48 hours. Hard to believe or rely on as it is as I say the third email. Phoned to complain and call ended up being hung up. Coffee specialist seemed unsure how to raise complaint and wasn't able to put me through to anyone. The order was placed on the 24/02/2025. Today was the second time I had phoned. Service is unacceptable. Emails state "doing is everything". I can only assume that means nothing is doing and therefore this is "nothing" - exemplary way to treat customers. Do better! Be better!”

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Posted 1 year ago

“Sent frother for repair…it came back WORSE!!!!!!!!!”

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Posted 1 year ago

“Worst customer service ever. They send me a damaged/already returned vertuo, can't bring it in a shop for exchange or refund. Have to send it back by Purolator. What a waste of time.”

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Posted 1 year ago

“Love being a longstanding NESPRESSO client. Usually order on line. Fast delivery. Love when they have special promotions. Great tasting coffees. Love my VERTUO machine that has been so reliable and easy to use. Best experience visiting the. Espresso boutique on Cumberland Avenue in Toronto. So beautiful . Amazing customer service from Angel and the NESPRESSO team. With gratitude, 🦋🇨🇦Rosemarie Taylor”

Helpful Report

Posted 1 year ago

“Wow! I am amazed that I spent over $200 purchasing a machine and then about 50-75 dollars per month on coffee for this experience. These pods are not interchangeable and you must commit to buying their coffee. You would think that after purchasing so many pods, you earn points toward a new machine. Well no you do not. My machine broke right after my warrantee ended and of course, all they offered me was to spend more money on a new machine. So I did and now a year later, it is broken again!!! It is leaking all over the place and making a mess on my counter. I am no longer purchasing this machine to be obligated to funnel cash to their company with pods. I have had a Walmart coffee pot that I purchased over 20 years ago for less than $20 and it still works. Shame on you Nespresso for over charging on an unreliable product.”

Helpful Report

Posted 1 year ago

“Amazing customer service by Aundrea. She was very patient and explained things very cleaning regarding a leak with my Pixie Espresso machine. Sent a link by text so she could watch and visualize my issue. Very helpful and recommended de scaling of machine before replacement. Solution was sent within 24 hours of call and I am now descaling. What a wonderful example of how customer service should be! Kudos to Aundrea! Thank you so very much.”

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Posted 1 year ago

“Incredibly difficult to get warranty on a defective product. They’ll make you go through multiple hour long video troubleshooting sessions to absolutely confirm it’s not you being a dum dum and definitely them. May also involve going to the grocery store to get their specific brand of milk in between said long sessions.”

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Posted 1 year ago

“A fantastic product with LOUSY customer service. What an unfortunate duo. To have to wait 2.5 weeks and still no coffee that was ordered…no email or contact regarding the delay. Two phone calls to customer service to find out why we can’t enjoy the product we love and paid for. No explanation from the dismissive and interruptive customer service agent. “We’d like to offer you a $10 credit” (considering we’ve ordered thousands of dollars in products over the years). Loyalty? Nope. Please keep the $10. It’s insulting. You guys can do better than this, seriously.”

Helpful Report

Posted 1 year ago

“FYI! Nespresso commitment is zero about orders delivery, they do not follow their delivery options, Also, they have set expedited same day delivery for orders above$125.00 which never showed up at their check out screen. please be on lookout for this!”

Helpful Report

Posted 1 year ago

“If I could give Nespresso less than one star, I would. This has been the most frustrating experience I've ever had with both a product and customer service. I purchased a Nespresso Vertuo machine in August 2022, hoping for an upgrade from my old Original Nespresso machine, which had worked flawlessly. What a mistake. Within six months, the Vertuo broke down, and that’s when the nightmare began. First, I had to send the machine for repair, during which I was given a replacement. When my original machine was returned, it worked briefly but soon stopped brewing again. After spending an hour on the phone with customer service (and having to record videos to prove the issue), they agreed to send me a "pre-loved" replacement. This replacement arrived faulty, reeking of a horrible smell. Back on the phone for another hour, I requested a proper solution. Another "pre-loved" machine was sent, which inevitably failed again. This cycle of broken machines and frustratingly long customer service calls repeated multiple times. The most infuriating part? Nespresso refused to replace the Vertuo with a more reliable Original machine or offer a refund because I didn’t purchase the machine directly from their store, even though they acknowledged the warranty was valid. I have 8 months or so warranty left. To add insult to injury, they wouldn’t refund my unused Vertuo capsules and refused to escalate my complaint or connect me with a manager. I’m still waiting for the complaint email they promised to send. Now, I’m stuck with a broken machine and several packs of useless Vertuo capsules. Nespresso's solution? Another "pre-loved" machine that will likely break in a few months based on my experience. This is not the level of service you expect from a supposedly premium brand. Their machines are unreliable, and their customer service is abysmal. I will never buy another Nespresso product or recommend them to anyone. Save yourself the headache and avoid Nespresso altogether. DO NOT BUY”

Helpful Report

Posted 1 year ago

Nespresso is rated 1.8 based on 397 reviews