Like others before me it seems I have terrible service from Nespresso recently, the process of deciding whether they will replace your machine under warranty has completely changed of late. A few years ago my faulty machine was replaced without question - now there is a 'trouble shooting' process I have to go through the lasts ages and involves deep cleaning the inner workings with a toothbrush - which I have now done twice!! Next step is to send of the machine for inspection and possible repair - replacement is presumably months down the line, and by then of course my warranty will be up and i'll have to buy another! Terrible service from what was once a wonderful company that made you feel good just by supporting them! So sad, I shan't be buying another Nespresso machine and I can now no longer justify paying their ever rising rices for what is in effect one shot of coffee! When this machine eventually gives up the ghost I shall return to the old fashioned way and buy my coffee locally and in bulk!