Nespresso's policy is so ridiculous. I am trying to exchange the machine I purchased but every time they run out of stock for the one I want. They said because I paid I lost my advantage. It would be unfair if they reserve it for me. The priority is for the new customers, not the ones who already paid the money. To the person who wrote Nespresso's policy, your logic is so hilarious. And the customer service department exists to make your life hard. I hate my experience with Nespresso by all means. I called to make sure the boutique have the machine in stock. By the time I got there which took 20 minutes, they didn't have it. Not only that, there was no way I could reserve it since I wasn't going to pay and I just wanted the exchange.