Surprised at terrible customer service. In the past, when I’ve ordered coffee, it’s arrived next day. So on Monday I ordered a new machine + capsules on ‘1-2 working day delivery’. Didn’t arrive next day (Tues), ok. no probs. Then Wed 11:30 I got an email saying: (a) 24 hour delay; (b) 24 ‘working hours’ delay [i.e. 3 days]; (c) tracking link - which didn’t work. Hmmmm, not good. The next morning, Thursday, having not received any tracking email overnight, I called Nespresso at 9:45 to give them lots of time to sort it (as I was going away on Sat). Got agent, who kept having to put me on hold while she asked other people what to do, eventually said it was ‘Not batched yet’ (she too didn’t know what this meant), it was impossible to change the order to a different delivery address, maybe Evri could once it was en-route, but would “send form to warehouse” asking them to get a move on. An hour after this call I got another standard 24hr delay email. This morning, Friday, still no tracking email, I called them at 9:15 to give them lots of time to sort it (as I’m going away tmw Sat). Got agent, who said “Not yet despatched. Impossible to change destination or to cancel.” I said “But there won’t be anyone here tomorrow, or for a fortnight. Can’t you re-direct it to my main address? Just tell the warehouse staff to pop down to the despatch area and change it’s destination address”. Answer: “It’s absolutely impossible to change destination. It should get there Saturday or Monday [when I’m away]. YOU [i.e. me] could get Evri to change the destination.” But, of course, Evri do not accept destination changes from customers…. I pleaded that the order would lie out in the rain for a fortnight, be written-off, and then refunds etc. But there was absolutely no option - except cancel the whole order… but, oh, that’s not possible either.