The WORST customer service experience I’ve ever had. I ordered a Vertuo next machine for my mom as a Christmas present (since we won’t be spending it together) but upon receiving it, we realized she got the wrong machine! She went to the nearest boutique to get it sorted, where they VERY rudely told her that “it’s an online order, they had nothing to do with that and so it’s not their problem”, then told her to contact online customer service. But since I ordered it, I was the one with all the info, so from abroad I contacted nespresso online. They asked me why the boutique wouldn’t accept my return, and when I told them, their answer was that their shops can refuse it if the item is not in stock. So A) why did they ask me what they said in the store and B) why did the employee at the store not say that? What was supposed to be a nice surprise turned out to be a whole ordeal that is still not resolved, and my mom will have to deal with it. What a great way to start this years Christmas! Thanks for nothing Nespresso.