I ordered 3 sleeves of coffee, 30 capsules. I had a $10 off for first order. The coffee is not cheap. I received the capsules and they did not work. I capped nespresso customer support, I was told the coffee I bought (I am a new customer) is not for my unit but for the “Nest” unit. The customer service person told me to find a friend who had the Nest and give the coffee to them. I told the person I did not know anyone who has this unit. She then said they can offer me a refund. I said to send a coffee replacement instead and she said they could do that. After much verification over and over she finally said they will send me 1 sleeve in replacement for the 3 I bought. Wow, for a first timer for this coffee maker I am very disappointed. I used the search on the nespresso website to find this coffee which does not work. Very disappointed and will rarely use this unit now. I am sure other knockoffs will appear then I will dispose of this. Very mad at the company and customer service.