I am very disappointed with Nespresso's dishonesty in doing business. My advice, if you ever return anything, keep your return receipt, since they will not refund your money unless you call in to ask for it providing the tracking number. If you do not, they will make money on the customers' loss, which is very unethical. The tracking number is on the shipping label, which means when they scan returned items, they should be reflected in the system and refund should be generated automatically, yet unfortunately this is not how they set up their system. They are waiting for you to call in to get your money back, or to forget and they keep the money, sooooo dishonest business....very disappointed....