Looking through the reviews I realize that my experience is unfortunately echoed many many times over; Horrible customer service!!! I realize that when you are an international company my little voice is pretty meaningless but it's all I have so... Have been a Nespresso customer for many many years. No real complaints with the machines and I do love the convenience. Bought a new "Virtuo Next" machine at Christmas along with a lot of various coffee sleeves to try out flavors. Included in my purchase was a one time welcome gift of 2 free sleeves for every 8 purchased. I didn't see any expiration date ,though they say there was, and have spent the past 2 months sampling the coffees we purchased to see which ones we wanted to reorder with our "gift". Well... now I go to place my 40 sleeve order and they say the" gift " is no. longer valid. (30 days only.). I explained that we have faithfully been keeping track (writing down comments evaluating our preferences) of the coffee we ordered with the machine in preparation for our order. Their response is: the gift has expired and they can't make an exception or do anything. Maybe on point one they ARE correct; I can't prove it one way or the other although I definitely didn't see an expiration date and knew we wanted to use that coupon. (Believe it or not I'm not trying to scam you!) However, they are absolutely INcorrect on point two. If a company wants to "make an exception" or extend a courtesy or provide great customer service.....that DEFINITELY is possible. Full stop. ( It's what made Nordstrom the company it is today.) That you don't want to listen to the customer's issue, evaluate it and make a thoughtful decision is a completely different issue. Incredibly disappointing. Not from a financial standpoint though I have spent plenty with them over the years. That is truly secondary. It's the human "let's-do-what's-right", "let's make this a win-win", rather than a faceless "who cares voice" on the other end that is the most disappointing. And discouraging. Other coffee options are available. For what it's worth, I will no longer encourage people to purchase and support Nespresso.