The machine is fine - I love my system. It's ordering the coffee pods which has been a hassle - poor delivery, lack of customer care. the delivery channels are useless they use have "attempted" to deliver 3x to 4 different addresses no where near to where I am, nespresso not acknowledge this but offered no resolution - it was an arrogant, oh well we will try again! I've been waiting in all day for 2 working days for these blooming pods - I should have just driven 20 miles and picked them up from a boutique. So unimpressed by the arrogance and lack of customer care to resolve this issue. I never had this issue with my Starbucks machine and ordered those pods online!! I feel a little cheated too :(