DEPLORABLE CUSTOMER SERVICE My uncle placed an order for his Nespresso Vertuo machine. He received his order however they were the wrong capsules. He did in fact have an older original machine, but he was very adamant to ensure and confirm that it wasn't for his older machine. He called and CS refused to correct the issue. He was very explicit that he will not continue with Nespresso again. I initially saw this as unfortunate because I coildnt believe that Nespresso would be so hard up to lose a customer over a single order. I called to try and rectify the issue but again, CS was unwavering in correcting the issue and send the correct capsules. I was willing to compromise and have them send him at least 50% of what was originally ordered to bare part of the mistake but I did not even have the opportunity to suggest that because of how steadfast Nespresso CS was. I informed them if they are sure they are willing to lose TWO customers over a single order and even still Nespresso was unwilling. I wish them the very best in their business.