10th March 2016 Dear NetClothing, Re: Netclothing order # 100017601? As discussed with Ben over the phone yesterday, I ordered these Paul Smith shoes which arrived in the post yesterday, and immediately upon opening the packaging, it was evident that these are clearly a pair of shoes well worn or have been on display for a long time. The rubber at the bottom has dirt and lots of scratch marks. The leather is clearly a different colour at the head of one of the shoes, either from rain or too much sunlight. The leather is creased (from someone crouching or kneeling with the shoes on!) and there is a big black mark along the side of one of the shoes. I have sent an email to sales@netclothing.net following an initial discussion with Claire and I have included pictures of what I have described above. I can understand that these shoes were on sale and that they may have been sampled once or twice but with all due respect, this pair has clearly been well worn and not of acceptable quality to be sold as a new pair of shoes. Going back and forth to the post office and having to repackage these shoes is really not a good use of my time and had I known that this is the product quality to be expected from NetClothing, then I would have never bought these shoes in the first place. I am not a happy customer and I do not think Paul Smith would want their products to be sold in this way either. I have returned them to NetClothing by post yesterday. Regards, Deacon Lee