Avoid this company, save your hard earned money. Hot tub purchased via networld sports. Had to request a replacement liner (inflatable part) after less than 3 months. The liner has a flaw in the design where the joints crack after a short amount of time. The cracks are near impossible to fix, and even though extra liner material was provided, no adhesive was (which is a pretty essential component given the heat and type of material that needs to be bonded!) The bigger issue is that a replacement liner was not available for 3 months. Once we received it, we again used for a couple of months and the same cracks appeared. Once could be an isolated fault, but twice is a pattern. The company then refused to replace or refund , claiming the 6 mo warranty had run out, even though for 3 of the 6 month period we were waiting for them to ship the replacement!! To any prospective buyers : DO NOT BUY THIS SHODDY PRODUCT!!!!! Actually, just don't buy anything from this company, complete gangsters.