Net World Sports Reviews

Name: Net World Sports
Rating: 2.92

2.9 Rating 428 Reviews

48 %

of reviewers recommend Net World Sports

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2.9

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Net World Sports 1 star review on 17th July 2024

Anonymous

Net World Sports 1 star review on 16th July 2024

Heather

Net World Sports 1 star review on 20th April 2024

BENJAMIN EVERETT SPERRY

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Title: FORZA ProFlex POD 4FT – Unable to Assemble and Unsatisfactory Customer Support I purchased a FORZA ProFlex POD 4FT football goal from Net World Sports for use in Japan. Despite following the supplied instructions, two adults were unable to assemble the goal. The instruction sheet was very basic, and I could not find a sufficiently detailed assembly video or guide explaining how to connect the poles correctly. I contacted customer support and provided photographs and videos of the problem. Initially, I was advised not to use excessive force. However, despite requesting a clear demonstration of how to assemble the goal safely, I did not receive the detailed instructions I needed. The company maintained that the poles were designed to bend and stated that they did not consider the product defective. A replacement was offered, but my questions about shipping costs, possible import charges, and what would happen if the replacement also could not be assembled were not clearly answered. I purchased this goal because I needed it for football coaching. Unfortunately, I could not use it when it was needed. I am very disappointed with the product, the lack of clear assembly instructions, and the handling of my complaint. The issue remains unresolved, and I have contacted my credit card company for assistance. Based on my experience, I cannot recommend this product or the customer support I received.”

Helpful Report

Posted 1 day ago

“FORZA PROFLEX POP UP FOOTBALL GOAL [12FT X 6FT] Ordering and delivery very fast and efficient. Surprised at how quick and easy it is to setup and take down.Easy to carry. Great for garden/park .7 year old really loves it ! Exactly as described”

Helpful Report

Posted 1 week ago

“Ordered net and post package for approx a thousand pounds in May. No delivery, then wrong delivery, then silence and mistake in collecting the wrong delivery. Now over 4 months, no net/posts for the kids, and hasn’t got my money back. Totally absurd process.”

Helpful Report

Posted 2 weeks ago

“Not sure I’ve ever had to deal with a company like this. Ordered a trampoline, they delivered 6 boxes, we had no idea how many boxes were supposed to be delivered. They emailed to say they had sent 2 trampolines. So I emailed to agree a return collection and agreed to leave the boxes in a safe place. I emailed saying I’m concerned they will get wet. This was there email response; “ Please ensure the goods are left in the agreed location for collection on that day. As previously confirmed, we will take responsibility for the items from the moment they are left out for collection on the agreed date.” The driver rang me and said he needed a signature which I couldn’t do as I was at work previously stated to net world sport. So I emailed net world sport to inform them the collection hasn’t happened and this is what they sent back. “ As we are still awaiting either payment or collection, this has now been marked on your account. We are working to cooperate with you and resolve this ongoing issue, we now need you to work with us. Failure to cooperate and provide a date that works, I can confirm we will be getting further authorities involved in the ongoing issue.” So I rang them and spoke to the exact person who sent this email and said you literally told me to leave the items outside for collection which I did! And now your threatening relevant authority action. Genuinely speechless with it. They still haven’t collected the boxes not sure what I’m supposed to do now. Awful experience. After telling me to leave the items out for collections this is what they sent me. “ If we are unable to confirm the return of the goods, we will unfortunately need to take payment for the additional items. However, we would like to offer you 50% off the cost of these goods as a gesture of goodwill, should you wish to keep them.” When I then told them they 100% collected the items because I was there they sent me this. “ I have spoken with DX and they have confirmed that they do not have the goods. We are happy to draw a line under this matter and close your case if you are able to remove the reviews you have posted regarding your experience” I had to contact DX myself for them to confirm the items were actually collected and net world sport had been informed. So they were just lieing to me to make me delete my review on here. Unreal.”

Helpful Report

Posted 1 month ago

“Order went missing! Ordered again. Nothing? And no refund.... Customer services are useless.”

Helpful Report

Posted 3 months ago

“Auto took an old address with a payment app they use. Contacted them immediately to change this, as the offer no way possible of changing the delivery address online. No response for days - really slow and poor customer service. The parcel got delivered (a 16kg kettlebell) Said there was nothing they could do about it and it was all my fault. Would avoid them at all costs.”

Helpful Report

Posted 3 months ago

“We have sailed past the promised shipping time and it's still telling me it's in a warehouse overseas. I'm extremely frustrated right now”

Helpful Report

Posted 5 months ago

“Because components needed to be installed into concrete by tradesmen I ordered well in advance. The tradesmen found that the Centre Ground Socket was missing on March 5. I immediately contacted Net World Sports. It took a week for them to respond, to ask that I check. I told them that I had checked, and a week later they responded by saying that they were sure that they had sent it. I replied that they obviously didn't because it didn't arrive. After another week they finally said that they would send the part, express, but it took yet another week. I have had to reschedule three sets of tradesmen that were all lined up so that my tennis court would be available for the family for the Easter school holidays. It now will not even be available for the Mother's Day family party here. I hope that it will be available for the following school holidays. Customer Service for this company means lack of service.”

Helpful Report

Posted 7 months ago

“Misleading company. Purchased item from a Canadian (.CA) domain, believing that the order would ship from within Canada. They do not. They ship from the UK. As a result, I got a surprise and substantial invoice from the courier to cover their brokerage fees. Customer service took forever to reply, didn't care, and refused to acknowledge their responsibility in this. Buyer beware.”

Helpful Report

Posted 9 months ago

“Avoid this company. I paid AED 14,477.98 and was promised delivery in 1–3 days. It’s now been 14 days with no tracking number and zero response from customer service. Terrible experience, no communication, and not trustworthy.”

Net World Sports 1 star review on 1st September 2025

Helpful Report

Posted 1 year ago

“Ordered Slalom poles paid £9.95 for next day delivery arrived day after next day. Asked for a £9.95 refund was told yes over the phone. I received £2.00 and a sad excuse saying they cant refund me what I paid for absolute joke and a rip off. Dont offer and charge next day delivery if you cannot deliver.”

Helpful Report

Posted 1 year ago

“I purchased a 16 x 7' soccer net in October as a birthday gift for my son. Because we live in a colder climate and the net is quite large, we waited until the weather improved to set it up. Unfortunately, when we opened the box, we discovered that several pieces were missing, including key components needed for assembly. I understand that companies have policies around timelines for reporting missing parts, but I was disappointed by the complete lack of discretion or flexibility in handling my situation. This was an expensive item, and it’s not reasonable to expect that everyone will open and inspect something like this immediately — especially when it's clearly intended for outdoor use. Being told I would have to pay for parts that were never included in the box is incredibly frustrating. I would not recommend purchasing from this company, and I won’t be buying anything from them again.”

Net World Sports 1 star review on 30th June 2025

Helpful Report

Posted 1 year ago

“Terrible experience. Their solo return trainer and goalkeeper react ball do not do what the videos demonstrate. Sent them the videos of how they are nothing like their videos. They would not provide a refund or credit.”

Helpful Report

Posted 1 year ago

“Still hasn't arrived eventhough we nearly paid £7 delivery fee for 2-4 working days and it has been over 8 days since I ordered it.”

Helpful Report

Posted 1 year ago

“I've ordered items from here for about 10 years no. Quality has definitely gone downhill. The most recent set of goals I ordered have broken before the prior similar set I ordered the year before. Customer service is not great either. Paid extra for next day delivery. Took 4 days. Sent emails and used online chat to communicate. No response. Called in, took 55 minutes in queue for a relatively quick call so the CS team is clearly understaffed. I shan't use them again.”

Helpful Report

Posted 1 year ago

“Purchased a 70x14x12 #42 foot batting cage net on 5/31/22. Net is already degrading coming apart in 16 different places (6 holes from baseballs coming through and other spots the netting is breaking and unraveling). Some of these places see little to no baseballs and should not be falling apart. This is my third batting cage net I've purchased and the only one that has not lasted 8 years. On their website they relate using premium netting that protects from UV and rot witch I would question. I emailed the company who related they have a one year warranty and I should buy replacement panels ( I would need 3 of the 5 sides). Do your research before buying other companies will give you an accurate timeline of how long your net will last. This company is hiding behind their 1 year warranty and at this time is not trying to make this right.”

Helpful Report

Posted 1 year ago

“Do not buy from this company. Despite having an Australian website and an Australian phone number, this is a UK company. You will be charged duty on you purchases amounting to an extra 25-30% of your invoice.”

Helpful Report

Posted 1 year ago

“I purchased 2 new soccer goals through Net World Sports and had to wait nearly a month to get them between processing and shipping times. When they arrived one of the goals was new, but the other what clearly been used (dirt stains and fraying on the nets and canvas) and was sent with a broken fiberglass pole. I contacted the company about getting this situation rectified and they told me they could send me a new replacement pole, but that the other issues were purely aesthetic and could be reminded by washing the gear. How you can justify sending me an obviously used product when I purchased what should have been a brand new goal is beyond me; I didn't pay an arm and a leg to have to hand wash their product upon arrival because I was lied to about the condition it would be in. Once I called back irate about this breach of contract they offered to send return labels and replace the product, but it will now be another month that I am unable to use what I purchased as I wait for that to happen and the new shipment to come. Will never be using this absolute joke of a company again”

Helpful Report

Posted 1 year ago

“I spoke to Samantha in Customer Care this morning to upgrade the postage on my order. Such a pleasant manner - Friendly, Efficient and Helpful. She brightened my day and is an asset to the company.”

Helpful Report

Posted 1 year ago

“AVOID!! They use inadequate packaging which causes their products to get damaged in transit and refuse to send you correctly packaged replacements. Whilst they will refund you if you return the items or alternatively accept a 10-20% discount on the damaged item (i.e. £2 or £3 discount on a pair of damaged dumbbells) that isn't much good to you if you ordered a set of dumbbells and want a complete set from a single brand. I now have 75% of a set from them and have fill the gap in my set with another brand. I provided evidence that their products were not correctly packaged but their 'customer care' agent (Ellie) just repeated the line "we are unable to guarantee the prevention of further damages in transit despite any additional packaging measures. Therefore, we are not confident in sending another replacement to you." I found this response rude, dismissive and ultimately dishonest as Ellie knew full well from the evidence I provided that the root cause of the damage was poor packaging at their end. I will NEVER order from this company again and encourage others to avoid for the same reason. Reading the reviews below I can now see that this is a common theme!”

Helpful Report

Posted 1 year ago

Net World Sports is rated 2.9 based on 428 reviews