It was a must that I reviewed as I became questionable After placing my order and following up and never receiving a response. We placed our order on April 1 for a 40x12x12 net along with an L screen and batting tee on April 1. I had concern when I Didn’t received Anything more than my confirmation until April 14th that my shipment was on the way yet never made it. I was told my fed ex the box they received was empty. After reading reviews I was definitely concerned. I then received another shipping email on Tuesday April 21 and received it Friday. Our shipment was expected on April 21 latest as the website stated the delay and gave us that date. I was panicked as I had read the reviews once I began to question. I will say that the box was damaged however everything was received with great quality. The only downfall was I have yet to receive responses from the emails from the follow ups. I 100% understand delays with the pandemic, however a customer service area is critical for any area of sales. I am thankful we received our products and just hope the company can overcome their hardships.