I spoke with a customer support specialist today about a year long issue and was told that it was basically my fault for thinking that the previous Netflix customer service representative did their job. I called in a year ago to let them know that I suspected fraud and was told either change your password or cancel the account and open a new account. I chose to cancel the account and open a new account with payment through another source. Fast forward a year. They have been billing me through two accounts and told me since I didn't finish the cancellation process, I was just paying for someone to watch Netflix for free, for a year. Question: If you already suspected fraud on your account, would you be willing to give anyone your account number? Well, because I didn't do that and trusted that the customer support person would cancel my account. I have paid almost $200 for a hacker to have free Netflix for a year. That's not the icing on the cake. Then, the representative from today says, "By the way, there is no way someone can get your information to get into your account." Yeah, right. She clearly told me that the account was being used and that the user was in another country. Yeah, I don't have friends in Asia Boo! It gets better! They told me that they could only reimburse me for one of the twelve months. Buyer beware! Hopefully, your account never gets hacked! It is more common than Netflix leads people to believe.....