I received a Gatti Nolli Couture gown valued at 3,500.00 destroyed by the designer who shipped direct to me.. They folded a hard collar several times by putting this gown in a 5×7 2 or 3 inch deep box. The collar can't get steamed out. It was also made with a different fabric and it looks like a chinese knock off on me. I emailed you and added photos, then called very politely but was disconnected after I said I'm not sure I'm interested in any other gown on your website because it is for my son's wedding. Your phone rep has my number and did not call me back. This is unacceptable customer service. I have ordered from you many times. Not sure I could again knowing this is how you handle regular clients.