NewYorkDress Reviews

Name: NewYorkDress
Address: 51-05 Flushing Avenue, Suite 200, Maspeth, Maspeth, New York
Rating: 4.33

4.3 Rating 21,427 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,427 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 3rd February 2026

Anonymous

NewYorkDress 5 star review on 8th December 2025

Janitha Rippy

NewYorkDress 5 star review on 2nd December 2025

Callie Seeley

NewYorkDress 5 star review on 21st November 2025

Anonymous

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress smells bad and loses all its glitter when you walk.”

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Posted 12 hours ago

“NewYorkDress has been very nice to work with to get a fabulous dress. Their communication is very good.”

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Posted 14 hours ago

“I was fully aware of your return policy before placing my order. I ordered a dress size eight. Upon arrival i unpackaged it and it was beautiful. The fit was horrible. There is boning in the bust of the dress. If I knew there was boning I would neber have ordered it. The dress description did not state that. I have emailed about a REFUND and i have not heard back.”

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Posted 16 hours ago

“Good dress, good size, good delivery.”

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Posted 18 hours ago

“I specifically purchased from New York dress as other vendors could not ship Portia and Scarlett dress within a reasonable timeframe. Pricing was also very competitive!”

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Posted 1 day ago

“So intimate and special for my daughter to pick her senior prom dress. Unlike all these overcrowded shops this was personalized. We had our own shopper/stylist who was honest and realistic both in style and fit. Loved it loved it!!!!”

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Posted 1 day ago

“Very impressed with the quality and finesse of the dress we ordered! I was a bit skeptical to be honest but that turned out to be completely unnecessary. - The fabric was great, and the fit of the dress PERFECT! Highly recommend to follow the measurement chart, it was spot on. We only have to sew the dress a bit up. Quick delivery all the way to Norway. Will definitely order more dresses!”

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Posted 1 day ago

“I love the quality of their products. I will buy at any time from them👌”

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Posted 1 day ago

“I recently purchased an evening gown for an upcoming gala at New York Dress online. We had experience shopping in person at New York dress a couple of years ago in 2024 for my daughter’s high school prom as well. She was definitely the best dressed at prom then and I have no doubt that my gown will be eye-catching and a hit at the gala in March. The gown fit me perfectly and looked exactly as pictured online. The dresses at New York dress are exquisite, customer service is excellent when visiting in person, and delivery is quick. Great place to shop for gowns for any special occasion!!!”

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Posted 2 days ago

“This gown is amazing! I wore it for my daughter's wedding November 8, 2025 and the compliments were endless! I initially ordered a 14 but it was a tad bit tight on the back with trying to zip it up...NY Dress had no problems sending me a size 16...they saved me!! Thank you NY Dress!”

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Posted 3 days ago

“I am very disappointed that you do not allow returns on your dresses that are ordered on line. This is not competitve in the market. I wont be buying from NYD again”

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Posted 1 week ago

We’re sorry to hear you’re disappointed with our return policy. We do offer returns for exchange and store credit which is what our agent offered when you reached out. Please let us know if you would like to exchange or return your item. Kind regards, Team NewYorkDress

Posted 6 days ago

“Dress is even prettier in person. It does have a bit of a “purple” undertone though. I cannot wait to wear it in my daughter’s wedding in November.”

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Posted 1 week ago

“Very good site! Very beauty dress”

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Posted 1 week ago

“NO REFUND POLICY - only credit. Pay attention to the terms and shop elsewhere. I bought dresses from 5 other on-line stores all offered refunds. Nothing outstanding about their options so search the internet more carfully”

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Posted 1 week ago

We’re sorry you’re unhappy with our policy. We do offer returns for store credit or exchanges in many situations, and it looks like our agent has worked with you to come up with a solution. Kind regards, Team NewYorkDress

Posted 6 days ago

“Design,Material,size,prise, everything perfect.”

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Posted 1 week ago

“I went to the NYC location and My stylist Maria was great and very helpful! If you go ask for Maria shes amazing. Aswell as Spanish speaking if you’re someone that also speaks Spanish.”

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Posted 2 weeks ago

“. Thank you Maria Meneses. It was my daughter's first experience in a dress salon. Your help, guidance and expertise was unmatched. We had a great experience. The dresses were all one more beautiful than the next . Can not say enough ! Thank you”

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Posted 2 weeks ago

“We really love the experience of shopping for a prom dress at New York Dress. Anita was an excellent stylist and helped my daughter with finding styles that fit what she described. Well we did not find the dress in a showroom all the help we got helped my daughter narrow down the exact style she wanted and we were able to purchase that from New York Dress online. Very happy and rhe dress is perfect. My one suggestion is to ask for ideas of dress styles up front in an email so that it wouldn't take so much of the appointment time up and pulling dresses and they would be more time to try on more styles.”

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Posted 2 weeks ago

“Hello, I have contacted you that sent me the wrong color, even on the order the color was sienna in the picture. But you sent me rose mauve. No one ever got back to me about it.”

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Posted 2 weeks ago

“Sizing not accurate on dress. Not happy with return policy.”

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Posted 3 weeks ago

NewYorkDress is rated 4.3 based on 21,427 reviews