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NewYorkDress Reviews

4.3 Rating 21,321 Reviews
83 %
of reviewers recommend NewYorkDress
4.3
Based on 21,321 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewYorkDress 5 star review on 26th September 2025
Anonymous
NewYorkDress 5 star review on 19th September 2025
Terri-Lynn Fite
NewYorkDress 5 star review on 19th September 2025
Anonymous
NewYorkDress 5 star review on 19th September 2025
Alice Wright
NewYorkDress 5 star review on 19th September 2025
Madeleine Feuillette
NewYorkDress 5 star review on 21st August 2025
Aurelia Rivas
NewYorkDress 5 star review on 20th August 2025
Anonymous
470
Anonymous
Anonymous  // 01/01/2019
The dress is gorgeous!!
Helpful Report
Posted 6 days ago
Initially purchased in yellow, however a representative reached out to apologize that that colour was no longer in stock and recommended I chose another. The representative was patient and courteous in my response. Happy I choose the red! Won’t you agree?
NewYorkDress 5 star review on 26th September 2025 NewYorkDress 5 star review on 26th September 2025
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Posted 3 weeks ago
Dress poorly made. Poor quality. Did not fit and not easily returned. Will Never buy from them again. Very bad experience
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Posted 3 weeks ago
I visited New York where your store was and bought a dress for almost $900 but they didn’t have my size they said would send one by mail but what I received was the same small dress that didn’t fit I had to take it to a tailor to fixe it and made me pay another $700 just to make it my size I am so disappointed I have not much time left to spend on this matter but never again you guys not reliable and I am not happy with the outcome.
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Posted 3 weeks ago
I’m not happy because the dress wasn’t what I expected and it’s too small 😭
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Posted 3 weeks ago
No comment
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Posted 4 weeks ago
Amazing amazing amazing i was beautiful in the wedding
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Posted 4 weeks ago
I attempted to return 2 dresses that did not like. I never even took the plastic wrapping off of them. NY dress sent me the return labels I requested and I mailed them back in their original packaging. Three weeks later. NY dress mailed them back to me stating they were not returnable because they were on sale 60% off. The items were not labeled as non- returnable on the website—— perhaps somewhere in fine print, but the items were not thus labeled. I will never make a purchase from this company again.
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Posted 4 weeks ago
I searched for a Kelly green dress for my son’s wedding ! This was prefect. It was elegant Fit was great and numerous compliments all day
NewYorkDress 5 star review on 19th September 2025
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Posted 4 weeks ago
I placed my order one week before my event and customer service was very cooperative.. I received my dress in 2 days and I had enough time to try on the dress and do the hemming… thank you very much Nyd … I encouraged all my friends to Oder from this company.. very respectful and happy to do business with you.
NewYorkDress 5 star review on 19th September 2025
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Posted 4 weeks ago
I love my dress!!! Very good service!
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Posted 4 weeks ago
NYD is easy to navigate. Great communication,fast shipping got my order in time to have alterations done and ready for the event. I will recommend and order from them if needed. Thank you
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Posted 4 weeks ago
The dress was too big and had no shine. When I tried to return it they said no
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Posted 4 weeks ago
The dress is perfect very beautiful, also there is many good options and price range on the page. It arrived in great condition the first time, but I had to make an exchange and didn't receive the garment bag back, which was very disappointing. Also, on the second delivery the dress came without a hanger and was very messy compared to the first delivery. Not a big issue but an observation for future shipments I would like to see more reviews and comments on the sizing on the page for it to be easier to shop, Also the delivery time took longer than expected. Returning label price is high compared to other online stores The support team was very helpful and pacient willing to solve problems. Thank you! It is definitely an excellent option to buy, but several factors must be considered when doing so.
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Posted 4 weeks ago
I wanted to thank your staff they were very efficient. I needed a dress for my daughter’s wedding with very short notice. I had previously ordered a dress months before in my home town and still didn’t have possession of it. I wasn’t really happy with it in the first place. I picked out a dress from your store and had it within 3 business days. Thank you so much! I loved the dress and felt like a princess!
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Posted 4 weeks ago
The dress is absolutely beautiful! I give it (4) stars. a few of the flowers decorations were falling off. Repairs should had taken place before shipping. The Zipper gets stuck at the back waist portion of the velvet. It's still beautiful and just what I was looking for. Thank you, Maritza Roddy
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Posted 4 weeks ago
Good service and prices.will recommend and use again.
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Posted 4 weeks ago
These girls are amazing in NYD. Emily helped me and 2 other family members and was so attentive and helpful. She chose multiple dresses and was very patient. Awesome! Definitely going back
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Posted 4 weeks ago
Excellent customer service and very pleasant overall experience!
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Posted 4 weeks ago
Dress really pretty but run small and store didn't want to change for a size up so know I can't wear it.
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Posted 4 weeks ago
NewYorkDress is rated 4.3 based on 21,321 reviews