NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,298 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st August 2025

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NYD Good dresses that fits the exact size. I love ❤️ NYD.”

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Posted 1 week ago

“beautiful dress!!!”

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Posted 1 week ago

“The worse experience ever, the dresses run to small, i paid 45 dollars to send them back for exchange,the message requesting for me to send more money to get them back dresses back went to my spam for some reason and they decided not to e change my dresses and keep them, so i ended up paying almost 300 dollars no dresses no money,I’m so mad”

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Posted 1 week ago

We're truly sorry to hear about your experience and the frustration it caused. We understand how disappointing it is when things don't go as planned, especially regarding returns and exchanges. Your feedback regarding the communication issues and sizing is invaluable, and we will definitely use it to enhance our processes. Please reach out to our customer service team if there's any way we can assist you further. Warm regards, Team NewYorkDress

Posted 6 days ago

“Excellent customer service.he staff was so helpful. My was so happy find the right dress to celebrate her birthday. Thank you.”

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Posted 1 week ago

“OMG IF AMAZING WAS A PERSON IT WOULD BE THE YOUNG LADY THAT HELPED ME CHOOSE SUCH BEAUTIFUL DRESS THIS PLACE IS SO COMFY AND AMAZING”

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Posted 1 week ago

“Amazing good quality dress for very affordable price. Only issue was sizing chart was off. Had to return for a different size but staff support was amazing with exchange process and all worked out well. Numerous compliments at the wedding. Will buy again for next event.”

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Posted 1 week ago

“Very disappointed”

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Posted 1 week ago

“Great company! I have been very satisfied with all purchases I’ve made. Very quick in delivery also. Quality of dresses have been 10!”

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Posted 1 week ago

“The dress received was just as beautiful as every dress I’ve purchased in the past. This is definitely my go to when store when I need a special occasion dress. Love it.”

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Posted 1 week ago

“El vestido es hermoso, la tallas son confusas usualmente soy L y este vestido viene por números pedí una talla 16 pero era demasiado grande ya no había tiempo de regresarlo a si que tuve que llevarlo a la costurera, gasté el doble , era la boda de mi hija a si que el reloj corría en mi contra.con respecto al envío tienes que pagar si lo quieres regresar y no te devuelven el dinero por qué ordené dos vestidos , y solamente me acreditaron una gif card. Les diré que al final del día recibí muchos cumplidos, una excelente calidad en cuanto a la tela . Si de algo te sirve mi comentario si eres una talla L pide una 14”

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Posted 1 week ago

“I ordered a dress that was showed on a blush color on the picture of this website, and it didn't have other color options. I would never pick the black color, because my event is at the end of this summer and black is a color that I would never choose for a wedding. When I opened the box I was very surprise to see a black dress and inmediatelly thought that they sent me the wrong dress, so I contacted them to ask for an even exchange with the wright color. for my surprise they told me that the dress was on sale for almost $600.00 so you could not even exchage it. I should have pay attention to all of the bad reviews, but now I know.”

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Posted 1 week ago

We’re very sorry to hear about the mix-up with your dress order. We understand how disappointing it can be to receive an item that doesn't match your expectations, especially for such an important event. We always strive to be clear about our inventory and color options, and we appreciate your feedback as it helps us improve our service. If you have any other concerns or need further assistance, please don't hesitate to contact our customer service team. Best wishes, Team NewYorkDress

Posted 1 week ago

“I COULD HAVE GOTTEN A NICER DRESS WITH THIS MONEY.”

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Posted 1 week ago

We're sorry to hear that you didn't find the value you expected with your dress purchase. We strive to offer high-quality options that meet our customers' needs, and your feedback is important to us. If you'd like to discuss your experience further or have any other concerns, please reach out to our customer service team. Best wishes, Team NewYorkDress

Posted 1 week ago

“Love their dresses and they have excellent customer service”

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Posted 1 week ago

“I got the dress altered a bit and wore it for an event I just wanted to convey my thanks for such beautiful dress Ever since it came I loved it and was blown away by the design the bead work and the material used I have never worn a more beautiful dress than this one So keep yr efforts going slightly expensive but worth every money spent”

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Posted 1 week ago

“Not good 😌 just”

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Posted 1 week ago

“The return process is not efficient. I ended up purchasing a dress somewhere else because it took a long time to return and receive credit for the return dresses. Also, the size chart is completely wrong, that was a big factor on why we had to return dresses and the colors are not accurate either.”

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Posted 1 week ago

We sincerely apologize for the inconvenience you faced with the return process and sizing issues. We understand how frustrating this can be, especially when it impacts your shopping experience. Your feedback regarding the size chart and color accuracy is incredibly important, and we will use it to make necessary improvements. If you need any assistance or have further concerns, please don’t hesitate to reach out to our customer service team. Warm regards, Team NewYorkDress

Posted 1 week ago

“Great customer service and decent shipping.”

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Posted 1 week ago

“I found the look I had been looking for.”

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Posted 1 week ago

“Love my dress. Shipping was quick and dress was packaged well. They worked with me on determining size and ability to exchange (didn’t need to return).”

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Posted 1 week ago

“I ordered an MNM Couture dress and was extremely disappointed when it arrived. The dress looked nothing like the photo shown on their website—it was poorly packaged, wrinkled, and honestly looked like a used dress. For something that was supposed to be brand new and high quality, this was unacceptable. To make matters worse, I had to spend an additional $800 just to have the dress altered and repaired enough to make it look somewhat presentable. For the price paid, I expected much better quality and professionalism. Very disappointed with this purchase.”

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Posted 1 week ago

We sincerely apologize for the disappointment you experienced with your MNM Couture dress, Masi. It’s disheartening to hear that the dress did not meet your expectations in terms of quality and presentation. We always aim to provide our customers with exceptional products, and we appreciate your feedback as it highlights areas where we need to improve. Please feel free to reach out to our customer service team, as we would love to assist you further and ensure a better experience in the future. Warm regards, Team NewYorkDress

Posted 1 week ago

NewYorkDress is rated 4.3 based on 21,298 reviews