NewYorkDress Reviews

Name: NewYorkDress
Address: 51-05 Flushing Avenue, Suite 200, Maspeth, Maspeth, New York
Rating: 4.33

4.3 Rating 21,574 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,574 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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NewYorkDress 5 star review on 8th December 2025

Janitha Rippy

NewYorkDress 5 star review on 2nd December 2025

Callie Seeley

NewYorkDress 5 star review on 21st November 2025

Anonymous

479

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love my dress, fits perfect and looks better then the picure”

NewYorkDress 5 star review on 5th May 2026

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Posted 1 month ago

“Ordered a dress and it wasn’t what I received. Although I am going to receive a full refund, I am not able to get the dress I ordered. There isn’t help to assist me in finding a new option, just a sorry. Apology was appreciated, no help trying to find a replacement.”

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Posted 1 month ago

“Super super perfect”

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Posted 1 month ago

“Exceeded my expectations. My daughter loves her dress and it fits her perfectly. She is prom ready.”

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Posted 2 months ago

“The dress is beautiful but there is something wrong in your size You suggest my size is 22 , I bought 20 because my size is 14 US , I should have chosen 16 or 18 it will fit good because Ladivine models runs small”

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Posted 2 months ago

“I just want to say that initially, since it was my first time buying from an online dress store, I was terrified. But New York Dress is an actual boutique, and I ordered a beautiful red Sherri Hill dress that came in on time (~10 days) and in perfect condition. The dress was carefully packaged, spotless, and legitimate. The quality is pristine, and I received my money's worth. As my advice to new buyers looking at the site, make sure you have about 2-3 weeks time in advance to make sure you can get the desired dress size and color before it's sold out. Also, they respond to emails in about a day's time or less from my experience with them. (If you want to order my dress it's Sherri Hill 57638)”

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Posted 2 months ago

“I was in a bad space about my daughters prom dress because another site promised me a delivery date that never came and I waited weeks for it. My daughters godmother found that the dress was at NYD and gave them a call. We spoke to someone by the name of Samantha. Samantha promised us the dress would be delivered in a day and she was a woman of her words. I was very nervous because I didn’t receive the email confirmation with shipping information that she promised and I called the next day to follow up. I spoke with another rep and she provided me with the confirmation number and the dress was out for delivery. The relief I felt was so gratifying because the dress was delivered on a Friday and my daughters’ prom was that Saturday. The dress was soooo beautiful, nicely packaged, material was quality, and my daughter was so satisfied. I would recommend them to anyone based on my experience and the quality of the dress.”

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Posted 2 months ago

“Beautiful dress I wore it for my birthday celebration 🥳”

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Posted 2 months ago

“They have been super helpful, even though they don't refund your money”

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Posted 2 months ago

“I purchased a dress under 300 and measured my baby before I purchased and I can say the dress was a true fit, it looked like what was portrayed on the website, plus it delivered on time I rate this a 5”

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Posted 2 months ago

“Travel pretty far coming here thinking they would have a lot of dresses for mother of the bride. I was so disappointed. On their website they have so many dresses and in the store that was really nothing for me except for prom wear the dresses I saw online I was able to purchase, but couldn’t try them on very deceiving and disappointing after making an appointment and this trip.”

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Posted 2 months ago

“Fast shipping The dress is amazing it’s stunning 🥹💓💓 love it so much”

NewYorkDress 5 star review on 29th April 2026

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Posted 2 months ago

“Very outdated. Please improve an easier way to return. I feel like returning at other stores takes 2 days max.. while your way takes forever.”

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Posted 2 months ago

“Hi Jamie, I wanted to take a moment to share how incredibly impressed I was with the service I received today from Nina at New York Dress. We have not even found the dress, nor have I tried it on and this is how impressive your associate was during our search…. I called while searching for a specific Mac Duggal dress for a very special occasion—my daughter, Caroline’s surprise proposal celebration—and admittedly, I was feeling a bit stressed because finding the right dress feels very important to me for such a meaningful day. Nina spent a significant amount of time on the phone with me and was beyond patient, kind, and incredibly helpful throughout the entire process. She truly listened to what I was looking for, understood the style and feel I was hoping for, and made me feel completely heard. She even went above and beyond by offering to contact Mac Duggal directly to see if she can locate the original dress I’ve been searching for, along with a few backup options. In a world where customer service can often feel transactional, Nina made this experience feel personal. She was thoughtful, engaged, and genuinely invested in helping me find the perfect dress for such a memorable moment in my daughter, Caroline’s life. I just wanted to make sure her exceptional service was recognized. Employees like Nina make a lasting impression, and I’m incredibly grateful for her help today. Thank you again, and please pass along my appreciation to Nina. The dress is style number 70241 Navy Multi size 10 — that I have re-named “the unicorn”. Best, S. Dietz”

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Posted 2 months ago

“Dress is beautiful”

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Posted 2 months ago

“The dress with detatchable sleeves is flimsy and they will come off even when you dont want them too. I just wore it sleeveless.”

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Posted 2 months ago

“Omg I was scared the dress might not look exactly like the picture but it DOES, and it came sooooo fast! 5 days after i bought it!!!”

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Posted 2 months ago

“I was on a short timeline. I realized I should have selected overnight shipping when I made the purchase. I reached out and received a quick response that said I could upgrade my shipping. As soon as the store received the dress, it was shipped. Great customer service, great communication, and the dress is absolutely stunning!”

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Posted 2 months ago

“Simply superb and value for money. Just love it.”

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Posted 2 months ago

“التوصيل سريععع والفستان رائع”

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Posted 2 months ago

NewYorkDress is rated 4.3 based on 21,574 reviews