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NewYorkDress Reviews

4.3 Rating 21,191 Reviews
B-
Happiness Grade

NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

90.91%
Industry Average
I ordered my dress on 15th July and it arrived in the UK on 18th July! Now that’s amazing service Quicker to order from USA for delivery then UK Will def use New York dresses again in the future Great service and price
- Nicky Moss
Notify us when the sale is going on on the style we couldn't purchase full price
- Tsha Pungu
Love your dresses get price
- Sherry Singh
B

Delivery - Fast

79.12%
Industry Average
Very fast delivery and prompt service
- Shai Studinovski
I ordered my dress on 15th July and it arrived in the UK on 18th July! Now that’s amazing service Quicker to order from USA for delivery then UK Will def use New York dresses again in the future Great service and price
- Nicky Moss
100% platinum stars for New York Dress!!! Everything about our contact with New York Dress has been amazing. They were quick to respond to our enquiries and delivery was shockingly fast. The quality and fit of the dress was perfect!! I highly recommend this company and thank New York Dress for their high standard service.
- Anonymous
F

Returns Process - Difficult

14.29%
Industry Average
Returns should be eligible for a refund.
- Jennifer Tacconi
Of course you don't offer returns/refunds, now I know why.
- Barbara Gimler
Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
- Kelly Berry
E

Refunds - Difficult

48.78%
Industry Average
I asked for a refund because the dress does not fit and they told me I am not eligible for a refund because the dress is on sale. I was not aware of this and it’s really not good customer service experience I only bought the dress because I thought it would look like the picture it doesn’t at all and I’m not asking for anything but my money back .
- Marta Santiago
I got the dress I was expecting emerald color came black and it’s little tight I would like to have refund
- Sofie Marmarian
The pictures are digitally advanced and quality of dress is very poor I am requesting a refund and sending dress back. I am a fashionista the quality of the dress is very poorly made I’m very disappointed because this dress was to attend a wedding.
- Marta Santiago
97.24%
Industry Average
Excellent service
- Homyra Hamed
Great Customer service!
- Homyra Hamed
Good service
- Homyra Hamed