NewYorkDress have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
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I bought from NYD after I saw the 170 dollar price difference.
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- Ella Beske
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Good price, fast shipping, beatiful dress
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- Ariel Casas
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Very satisfied with our purchase. Price was right, and looks great!!
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- Patsy Fipps
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This was mine and my daughter’s first experience with your company. We are felt that it was a good first-time experience. The ordering process was easy. The delivery was as stated. The dress was just as seen on the website. All in all, 5 stars.
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- EDWINA AUGUSTE
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I was in a bad space about my daughters prom dress because another site promised me a delivery date that never came and I waited weeks for it.
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- Anonymous
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Good dress, good size, good delivery.
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- Karolina Maduna
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It’s a shame that you only give customers 6 months store credit on returns and once you get that store credit you can’t return if the new purchase does not fit.
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- Anonymous
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I am very disappointed that you do not allow returns on your dresses that are ordered on line. This is not competitve in the market. I wont be buying from NYD again
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- Alicia Clark
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I have had the hardest time ordering dresses, the sizes are all weird, and there are no returns except for credit. I am a wedding planner and will not be referring this company to clients.
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- Rackel Gehlsen
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Ordered a dress and it wasn’t what I received. Although I am going to receive a full refund, I am not able to get the dress I ordered. There isn’t help to assist me in finding a new option, just a sorry. Apology was appreciated, no help trying to find a replacement.
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- AJ Kurtzer
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No other site gives you such a short amount of time to try on the dress. Also, they force you to either get a store credit or an exchange. There is no option for a refund. Never going to buy from here again.
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- Melissa Ryan
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One star from me. The dress I ordered did not fit well. And they have the most ridiculous return policy and process. Unfortunately, I cannot get a refund and have to use store credit if my return is approved so unfortunately I'll probably have to use them again but otherwise I would definitely NOT buy from them again.
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- Asmita Patwardhan
“
Hi Jamie,
I wanted to take a moment to share how incredibly impressed I was with the service I received today from Nina at New York Dress.
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- Stephanie
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I was on a short timeline. I realized I should have selected overnight shipping when I made the purchase. I reached out and received a quick response that said I could upgrade my shipping. As soon as the store received the dress, it was shipped. Great customer service, great communication, and the dress is absolutely stunning!
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- Ashley Oglesby
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Expedition rapide et excellent service!!!
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- Annie Belanger
