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NewYorkDress Reviews

4.3 Rating 21,502 Reviews
C
Happiness Grade

NewYorkDress have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

90.00%
Industry Average
I bought from NYD after I saw the 170 dollar price difference.
- Ella Beske
Good price, fast shipping, beatiful dress
- Ariel Casas
Very satisfied with our purchase. Price was right, and looks great!!
- Patsy Fipps
B

Delivery - Fast

79.27%
Industry Average
Good dress, good size, good delivery.
- Karolina Maduna
Very impressed with the quality and finesse of the dress we ordered! I was a bit skeptical to be honest but that turned out to be completely unnecessary. - The fabric was great, and the fit of the dress PERFECT! Highly recommend to follow the measurement chart, it was spot on. We only have to sew the dress a bit up. Quick delivery all the way to Norway. Will definitely order more dresses!
- Anonymous
The dresses at New York dress are exquisite, customer service is excellent when visiting in person, and delivery is quick.
- Anonymous
F

Returns Process - Difficult

5.88%
Industry Average
It’s a shame that you only give customers 6 months store credit on returns and once you get that store credit you can’t return if the new purchase does not fit.
- Anonymous
I am very disappointed that you do not allow returns on your dresses that are ordered on line. This is not competitve in the market. I wont be buying from NYD again
- Alicia Clark
I have had the hardest time ordering dresses, the sizes are all weird, and there are no returns except for credit. I am a wedding planner and will not be referring this company to clients.
- Rackel Gehlsen
E

Refunds - Difficult

45.65%
Industry Average
No other site gives you such a short amount of time to try on the dress. Also, they force you to either get a store credit or an exchange. There is no option for a refund. Never going to buy from here again.
- Melissa Ryan
One star from me. The dress I ordered did not fit well. And they have the most ridiculous return policy and process. Unfortunately, I cannot get a refund and have to use store credit if my return is approved so unfortunately I'll probably have to use them again but otherwise I would definitely NOT buy from them again.
- Asmita Patwardhan
I was fully aware of your return policy before placing my order. I ordered a dress size eight. Upon arrival i unpackaged it and it was beautiful. The fit was horrible. There is boning in the bust of the dress. If I knew there was boning I would neber have ordered it. The dress description did not state that. I have emailed about a REFUND and i have not heard back.
- Laura Baldino
97.38%
Industry Average
This dress is fire! Felt like a princess and the service was first class. If you need a model, sign me up!
- Monica
Excellent service. Our experience was easy and successful!
- Melissa Schnell
Thank you, I love the dress and the service is excellent.
- Lila Elsafadi