NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
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European sizes are fitting very well. The dresses and the colours are exactly like the picture. The price and the shipping to Europe almost perfect. Almost, because we have to pay 40% taxes. For example dress 120€, shipping 30€ and than taxes 48€ plus 18€ for DHL. That is to much.
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- Marina Radenkovic
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The dress was everything I hoped for! I received so many compliments. ☺️ It fit perfectly and was true to size. The material quality is great for the price, and my order arrived on time with cute packaging. Highly recommend!
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- Chinina White
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Shipping was fast & quality was excellent for price! Many many compliments on the dress at a black tie wedding
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- Tiffany Trainer
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I was satisfied with my purchase. Quick delivery! Package came in a box, also got a dress hanger and clear plastic bag for the dress. Will definitely be purchasing again.
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- Zalina Ali
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Fast delivery. More beautiful than in pictures! Perfect fit according to published measures. Lovely!
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- Anonymous
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Also, on the second delivery the dress came without a hanger and was very messy compared to the first delivery.
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- Estefanía Galván
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I have had the hardest time ordering dresses, the sizes are all weird, and there are no returns except for credit. I am a wedding planner and will not be referring this company to clients.
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- Rackel Gehlsen
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I will order diretly from La Femme or Nordstroms where the returns are more practicl.
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- Toni Pollack
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Returns should be eligible for a refund.
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- Jennifer Tacconi
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We placed an order from you twice.
Unfortunately, the first time the size was smaller than requested, and it was difficult to return it while waiting for the correct size.
The second time, the order arrived incomplete, and when I contacted you, I was informed that the missing item was unavailable and that a refund would be issued. This put me in a difficult situation right before the occasion, and I had to search for another dress.
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- Muneerah Ali
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They are dishonest,I bought a dress on line and it was not fitting me ,I returned it they giving me hard time for my refund,trying to give me gift card instead of refunding me and the dress was expensive
Don’t trust this company
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- Anonymous
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I’m disappointed with your return policy. I had to pay for the shipping cost, and the refund hasn’t been credited to my credit card.
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- Hana Alshawkani
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Great customer service! They called me immediately to let me know that a particular size was sold out and worked with me determine my right size and went the extra mile to ship the dress by 2-day UPS due to time constraints on my end. Received many compliments for the dress.
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- Anonymous
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Beautiful dresses and great service! Recommend!
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- Yanelis Valentin
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Very pleased with my returned excellent service thank you
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- Anonymous