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NewYorkDress Reviews

4.3 Rating 21,574 Reviews
C
Happiness Grade

NewYorkDress have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A-

Price - Excellent

87.27%
Industry Average
Beautiful dress at a great price. Customer service was very helpful as well.
- Tricia Gargon
I bought from NYD after I saw the 170 dollar price difference.
- Ella Beske
Good price, fast shipping, beatiful dress
- Ariel Casas
A-

Delivery - Fast

82.46%
Industry Average
This was mine and my daughter’s first experience with your company. We are felt that it was a good first-time experience. The ordering process was easy. The delivery was as stated. The dress was just as seen on the website. All in all, 5 stars.
- EDWINA AUGUSTE
I was in a bad space about my daughters prom dress because another site promised me a delivery date that never came and I waited weeks for it.
- Anonymous
Good dress, good size, good delivery.
- Karolina Maduna
F

Returns Process - Difficult

6.67%
Industry Average
Dress did not work for me. I should’ve read the return policy prior to purchase. They only offer returns with Store credit which needs to be done within seven days would not recommend or order again.
- Doreen Shammas
It’s a shame that you only give customers 6 months store credit on returns and once you get that store credit you can’t return if the new purchase does not fit.
- Anonymous
I am very disappointed that you do not allow returns on your dresses that are ordered on line. This is not competitve in the market. I wont be buying from NYD again
- Alicia Clark
E

Refunds - Difficult

44.74%
Industry Average
Ordered a dress and it wasn’t what I received. Although I am going to receive a full refund, I am not able to get the dress I ordered. There isn’t help to assist me in finding a new option, just a sorry. Apology was appreciated, no help trying to find a replacement.
- AJ Kurtzer
No other site gives you such a short amount of time to try on the dress. Also, they force you to either get a store credit or an exchange. There is no option for a refund. Never going to buy from here again.
- Melissa Ryan
One star from me. The dress I ordered did not fit well. And they have the most ridiculous return policy and process. Unfortunately, I cannot get a refund and have to use store credit if my return is approved so unfortunately I'll probably have to use them again but otherwise I would definitely NOT buy from them again.
- Asmita Patwardhan
97.82%
Industry Average
Beautiful dress at a great price. Customer service was very helpful as well.
- Tricia Gargon
Hi Jamie, I wanted to take a moment to share how incredibly impressed I was with the service I received today from Nina at New York Dress.
- Stephanie
I was on a short timeline. I realized I should have selected overnight shipping when I made the purchase. I reached out and received a quick response that said I could upgrade my shipping. As soon as the store received the dress, it was shipped. Great customer service, great communication, and the dress is absolutely stunning!
- Ashley Oglesby