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NewYorkDress Reviews

4.3 Rating 21,320 Reviews
B-
Happiness Grade

NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

92.31%
Industry Average
Amazing good quality dress for very affordable price. Only issue was sizing chart was off. Had to return for a different size but staff support was amazing with exchange process and all worked out well. Numerous compliments at the wedding. Will buy again for next event.
- Anonymous
This dress was incredible. Amazing price and quality I did not expect the dress to be so heavy but expensive looking. Wowwwww 10/10!!!
- Alexandria Saravia
Good service and good price :)
- Regina Del Cid
A-

Delivery - Fast

80.00%
Industry Average
Great company! I have been very satisfied with all purchases I’ve made. Very quick in delivery also. Quality of dresses have been 10!
- Thresa Mouser
The product was as shown in the pictures and the delivery was fast
- Turki Hazaea
Excellent customer service for product delivery. Thank you.
- Cinthya Brito (Silvia Martinez)
F

Returns Process - Difficult

15.00%
Industry Average
Returns should be eligible for a refund.
- Jennifer Tacconi
Of course you don't offer returns/refunds, now I know why.
- Barbara Gimler
Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
- Kelly Berry
D

Refunds - Average

50.00%
Industry Average
I asked for a refund because the dress does not fit and they told me I am not eligible for a refund because the dress is on sale. I was not aware of this and it’s really not good customer service experience I only bought the dress because I thought it would look like the picture it doesn’t at all and I’m not asking for anything but my money back .
- Marta Santiago
I got the dress I was expecting emerald color came black and it’s little tight I would like to have refund
- Sofie Marmarian
The pictures are digitally advanced and quality of dress is very poor I am requesting a refund and sending dress back. I am a fashionista the quality of the dress is very poorly made I’m very disappointed because this dress was to attend a wedding.
- Marta Santiago
97.64%
Industry Average
Love their dresses and they have excellent customer service
- Miranda Saras
Great customer service and decent shipping.
- Anonymous
Good service and good price :)
- Regina Del Cid