Login
Start Free Trial Are you a business?? Click Here

NewYorkDress Reviews

4.3 Rating 19,955 Reviews
B-
Happiness Grade

NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

92.66%
Industry Average
Beautiful dress. Nice price.
- Nida Graham
Easy to buy, and at a good price too.
- Ivy Stopchick
The sales associate was very helpful and helped us to stay in the price range that I wanted. Thank you ladies !!!! I enjoyed the experience at your store!!!
- Cosima Marquez Pagan
B

Delivery - Fast

77.59%
Industry Average
The dress was perfection. Beautifully made. True to size. Delivery was very fast. Couldn't be more pleased.
- Casha
Good quality, good delivery.
- Amelia Kydd
The delivery is fast.
- Genesis Kim
F

Returns Process - Difficult

13.79%
Industry Average
Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
- Kelly Berry
For a dress almost $1000 this is very upsetting because it has made me lose a little faith in NYD and all you guys provide is just store credit for returns.
- Shubhi Srivastava
Dress arrived today. It did not fit and I immediately called for a return label. I was told that they don't do returns only store credits. This is rediculous! I will dispute the charge and never buy from this retailer again!
- Melody Weil
D

Refunds - Average

52.94%
Industry Average
They wouldn't cancel the order after I recieved a refund notice thinking a previous order was out of stock. Now I will have an extra dress that I do not need. Read the fine print! Another website clearly says final sale on the page of the dress. It's mostly my fault, but I would have appreciated a little grace in this matter and would've considered them for future purchases.
- Amanda Reynolds
Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
- Kelly Berry
your return and refund policy is totally unacceptable.
- Judith Kistler
97.30%
Industry Average
Costumer service agent in whatsapp is very efecctive
- Evelin Barahona
Very good quality dresses and excellent customer service especially from rep Samantha. Thank you so much for all your help Samantha. I will be best dressed at the ball.
- Tiona McCray
Fast service
- Tiffany Harvison