NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Amazing good quality dress for very affordable price. Only issue was sizing chart was off. Had to return for a different size but staff support was amazing with exchange process and all worked out well. Numerous compliments at the wedding. Will buy again for next event.
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- Anonymous
“
This dress was incredible. Amazing price and quality I did not expect the dress to be so heavy but expensive looking. Wowwwww 10/10!!!
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- Alexandria Saravia
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Good service and good price :)
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- Regina Del Cid
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Great company! I have been very satisfied with all purchases I’ve made. Very quick in delivery also. Quality of dresses have been 10!
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- Thresa Mouser
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The product was as shown in the pictures and the delivery was fast
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- Turki Hazaea
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Excellent customer service for product delivery. Thank you.
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- Cinthya Brito (Silvia Martinez)
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Returns should be eligible for a refund.
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- Jennifer Tacconi
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Of course you don't offer returns/refunds, now I know why.
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- Barbara Gimler
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Terrible return policy. Buyer beware!
Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
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- Kelly Berry
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I asked for a refund because the dress does not fit and they told me I am not eligible for a refund because the dress is on sale. I was not aware of this and it’s really not good customer service experience I only bought the dress because I thought it would look like the picture it doesn’t at all and I’m not asking for anything but my money back .
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- Marta Santiago
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I got the dress I was expecting emerald color came black and it’s little tight I would like to have refund
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- Sofie Marmarian
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The pictures are digitally advanced and quality of dress is very poor I am requesting a refund and sending dress back. I am a fashionista the quality of the dress is very poorly made I’m very disappointed because this dress was to attend a wedding.
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- Marta Santiago
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Love their dresses and they have excellent customer service
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- Miranda Saras
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Great customer service and decent shipping.
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- Anonymous
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Good service and good price :)
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- Regina Del Cid