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NewYorkDress Reviews

4.3 Rating 21,491 Reviews
B-
Happiness Grade

NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

90.12%
Industry Average
Good price, fast shipping, beatiful dress
- Ariel Casas
Very satisfied with our purchase. Price was right, and looks great!!
- Patsy Fipps
Rate 5…elegant dresses, with affordable price…Excellent customer service…. thank you
- Sabah Elm
A-

Delivery - Fast

80.00%
Industry Average
Good dress, good size, good delivery.
- Karolina Maduna
Very impressed with the quality and finesse of the dress we ordered! I was a bit skeptical to be honest but that turned out to be completely unnecessary. - The fabric was great, and the fit of the dress PERFECT! Highly recommend to follow the measurement chart, it was spot on. We only have to sew the dress a bit up. Quick delivery all the way to Norway. Will definitely order more dresses!
- Anonymous
The dresses at New York dress are exquisite, customer service is excellent when visiting in person, and delivery is quick.
- Anonymous
F

Returns Process - Difficult

15.00%
Industry Average
It’s a shame that you only give customers 6 months store credit on returns and once you get that store credit you can’t return if the new purchase does not fit.
- Anonymous
I am very disappointed that you do not allow returns on your dresses that are ordered on line. This is not competitve in the market. I wont be buying from NYD again
- Alicia Clark
I have had the hardest time ordering dresses, the sizes are all weird, and there are no returns except for credit. I am a wedding planner and will not be referring this company to clients.
- Rackel Gehlsen
E

Refunds - Difficult

47.92%
Industry Average
No other site gives you such a short amount of time to try on the dress. Also, they force you to either get a store credit or an exchange. There is no option for a refund. Never going to buy from here again.
- Melissa Ryan
One star from me. The dress I ordered did not fit well. And they have the most ridiculous return policy and process. Unfortunately, I cannot get a refund and have to use store credit if my return is approved so unfortunately I'll probably have to use them again but otherwise I would definitely NOT buy from them again.
- Asmita Patwardhan
I was fully aware of your return policy before placing my order. I ordered a dress size eight. Upon arrival i unpackaged it and it was beautiful. The fit was horrible. There is boning in the bust of the dress. If I knew there was boning I would neber have ordered it. The dress description did not state that. I have emailed about a REFUND and i have not heard back.
- Laura Baldino
97.50%
Industry Average
Thank you, I love the dress and the service is excellent.
- Lila Elsafadi
We had an excellent experience with our stylist Eden. She is so uplifting and motivating. Customer service also amazing communications with emails. Excellent experience. Thank you Only issue is 45 min sessions not enough time had to book 2 back to back
- Anonymous
This is the second dress I’ve ordered from NewYorkDress and the service is always amazing. The dresses always arrive in perfect condition and the shipping is always so fast. Not only that, but many online dress shops I’ve seen are not very user friendly, but NewYorkDress is so easy to use. 10/10
- Rhiannon Williams