NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Love your dresses get price
”
- Sherry Singh
“
That’s alot for your price and products
”
- Rehab Taha
“
One dress and it was for my daughter, it fitted like a glove, we went with the sizing chart, and the price was a steal, waiting on 3 more dresses to come
”
- Sheramattie Goberdan
“
Fast delivery
”
- Drejta Mazrekaj
“
I’m waiting for my third dress delivery today. I am praying this time dress will fit right. I really like the quality of NY dresses but I’m seeing no description of the fabric elasticity in the website. This makes online shopping very difficult because the sizes of dresses have changed. Some are being made too small or large compare from the past.
”
- Liesl Abdouch
“
Fast delivery, great quality
”
- Brenda Salazar
“
Returns should be eligible for a refund.
”
- Jennifer Tacconi
“
Of course you don't offer returns/refunds, now I know why.
”
- Barbara Gimler
“
Terrible return policy. Buyer beware!
Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
”
- Kelly Berry
“
Returns should be eligible for a refund.
”
- Jennifer Tacconi
“
They offered store credit, but I explained that I had nothing else to purchase there and that I urgently needed a refund so I could buy a replacement elsewhere.
”
- Keren Shafir
“
NO REFUND.
”
- Anonymous
“
I would like to thank MS. Samantha for her extraordinary service!
”
- Faina Merakhovich
“
Great customer service
”
- Mildred Nunez
“
Great service
”
- Keely Bosau
