NewYorkDress have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
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I bought from NYD after I saw the 170 dollar price difference.
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- Ella Beske
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Good price, fast shipping, beatiful dress
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- Ariel Casas
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Very satisfied with our purchase. Price was right, and looks great!!
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- Patsy Fipps
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Good dress, good size, good delivery.
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- Karolina Maduna
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Very impressed with the quality and finesse of the dress we ordered!
I was a bit skeptical to be honest but that turned out to be completely unnecessary. - The fabric was great, and the fit of the dress PERFECT!
Highly recommend to follow the measurement chart, it was spot on.
We only have to sew the dress a bit up.
Quick delivery all the way to Norway.
Will definitely order more dresses!
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- Anonymous
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The dresses at New York dress are exquisite, customer service is excellent when visiting in person, and delivery is quick.
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- Anonymous
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It’s a shame that you only give customers 6 months store credit on returns and once you get that store credit you can’t return if the new purchase does not fit.
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- Anonymous
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I am very disappointed that you do not allow returns on your dresses that are ordered on line. This is not competitve in the market. I wont be buying from NYD again
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- Alicia Clark
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I have had the hardest time ordering dresses, the sizes are all weird, and there are no returns except for credit. I am a wedding planner and will not be referring this company to clients.
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- Rackel Gehlsen
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No other site gives you such a short amount of time to try on the dress. Also, they force you to either get a store credit or an exchange. There is no option for a refund. Never going to buy from here again.
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- Melissa Ryan
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One star from me. The dress I ordered did not fit well. And they have the most ridiculous return policy and process. Unfortunately, I cannot get a refund and have to use store credit if my return is approved so unfortunately I'll probably have to use them again but otherwise I would definitely NOT buy from them again.
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- Asmita Patwardhan
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I was fully aware of your return policy before placing my order. I ordered a dress size eight. Upon arrival i unpackaged it and it was beautiful. The fit was horrible. There is boning in the bust of the dress. If I knew there was boning I would neber have ordered it. The dress description did not state that. I have emailed about a REFUND and i have not heard back.
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- Laura Baldino
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This dress is fire! Felt like a princess and the service was first class.
If you need a model, sign me up!
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- Monica
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Excellent service. Our experience was easy and successful!
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- Melissa Schnell
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Thank you, I love the dress and the service is excellent.
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- Lila Elsafadi