NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Beautiful dress. Nice price.
”
- Nida Graham
“
Easy to buy, and at a good price too.
”
- Ivy Stopchick
“
The sales associate was very helpful and helped us to stay in the price range that I wanted. Thank you ladies !!!! I enjoyed the experience at your store!!!
”
- Cosima Marquez Pagan
“
The dress was perfection. Beautifully made. True to size. Delivery was very fast. Couldn't be more pleased.
”
- Casha
“
Good quality, good delivery.
”
- Amelia Kydd
“
The delivery is fast.
”
- Genesis Kim
“
Terrible return policy. Buyer beware!
Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
”
- Kelly Berry
“
For a dress almost $1000 this is very upsetting because it has made me lose a little faith in NYD and all you guys provide is just store credit for returns.
”
- Shubhi Srivastava
“
Dress arrived today. It did not fit and I immediately called for a return label. I was told that they don't do returns only store credits. This is rediculous! I will dispute the charge and never buy from this retailer again!
”
- Melody Weil
“
They wouldn't cancel the order after I recieved a refund notice thinking a previous order was out of stock. Now I will have an extra dress that I do not need. Read the fine print! Another website clearly says final sale on the page of the dress. It's mostly my fault, but I would have appreciated a little grace in this matter and would've considered them for future purchases.
”
- Amanda Reynolds
“
Terrible return policy. Buyer beware!
Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
”
- Kelly Berry
“
your return and refund policy is totally unacceptable.
”
- Judith Kistler
“
Costumer service agent in whatsapp is very efecctive
”
- Evelin Barahona
“
Very good quality dresses and excellent customer service especially from rep Samantha. Thank you so much for all your help Samantha. I will be best dressed at the ball.
”
- Tiona McCray
“
Fast service
”
- Tiffany Harvison