NewYorkDress have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
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Beautiful dress at a great price. Customer service was very helpful as well.
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- Tricia Gargon
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I bought from NYD after I saw the 170 dollar price difference.
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- Ella Beske
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Good price, fast shipping, beatiful dress
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- Ariel Casas
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Outfit heavy, true to size, quality is outstanding. Rhinestone stayed in place throughout while trying to fit on. Delivery within a week of ordering not like some websites which takes months. NYD dress qualities are top notch though some very pricey but you can never go wrong and your satisfaction is guaranteed.Highly recommended.
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- Dione Ndape
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The dress is perfect! The color I selected (Cameo Pink) and size were spot on with the picture and sizing chart. I received the dress much quicker than expected with a delivery just two days after placing the order. I would defininitely recommend this website for purchasing a dress for any special occassion.
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- Anonymous
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This was mine and my daughter’s first experience with your company. We are felt that it was a good first-time experience. The ordering process was easy. The delivery was as stated. The dress was just as seen on the website. All in all, 5 stars.
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- EDWINA AUGUSTE
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I read that there are no returns so I knew what i was getting myself into there which is why I measured so carefully multiple times.
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- Deena Davis
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Dress did not work for me. I should’ve read the return policy prior to purchase. They only offer returns with Store credit which needs to be done within seven days would not recommend or order again.
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- Doreen Shammas
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It’s a shame that you only give customers 6 months store credit on returns and once you get that store credit you can’t return if the new purchase does not fit.
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- Anonymous
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Ordered a dress online that was on sale. The dress was too small. When I tried to have it exchanged I was told on sale dresses and not eligible for exchange or refund. BEWARE!!! If a dress is only sale , it is Not eligible for exchange or refund!! It is a final sale even though it does not say that when advertised
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- Anonymous
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Very disappointed. The return is not easy as stated at all. It will cost me almost 100 dolar to ship . And arround 100 to 200 for tax . And the refund is not guaranteed although the dress was defective.
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- Hanadi Almansoori BAH 11681
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Ordered a dress and it wasn’t what I received. Although I am going to receive a full refund, I am not able to get the dress I ordered. There isn’t help to assist me in finding a new option, just a sorry. Apology was appreciated, no help trying to find a replacement.
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- AJ Kurtzer
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Always friendly and fast service
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- Debora Dahl
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Beautiful dress at a great price. Customer service was very helpful as well.
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- Tricia Gargon
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Hi Jamie,
I wanted to take a moment to share how incredibly impressed I was with the service I received today from Nina at New York Dress.
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- Stephanie