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NewYorkDress Reviews

4.3 Rating 20,721 Reviews
F
Happiness Grade
F

Returns - Difficult

12.00%
Industry Average
Returns should be eligible for a refund.
posted 1 week ago - Jennifer Tacconi
Of course you don't offer returns/refunds, now I know why.
posted 1 month ago - Barbara Gimler
Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
posted 2 months ago - Kelly Berry
For a dress almost $1000 this is very upsetting because it has made me lose a little faith in NYD and all you guys provide is just store credit for returns.
posted 2 months ago - Shubhi Srivastava
Dress arrived today. It did not fit and I immediately called for a return label. I was told that they don't do returns only store credits. This is rediculous! I will dispute the charge and never buy from this retailer again!
posted 2 months ago - Melody Weil
Buyer beware!!!! They false advertise that they have “easy returns” when in fact they DO NOT RETURN ANYTHING! They will only do an exchange and require you to pay for return shipping. Complete ripoff. Dress looked pretty online, showed up looking like a giant bathroom loofa. Tried to “easily return” to find out that they won’t return it at all. FALSE ADVERTISING AND SHADY BUSINESS PRACTICES.
posted 3 months ago - Janae Smith
BE WARNED!!! Love the style and the color emerald, however, I feel they did not provide the right measurements. In addition, I wasn't aware returns should be made within 7 days of receiving the item AND they don't offer a refund, instead an exchange or store credit. Reputable companies offer a 30 day exchange or refund. Maybe promoting wrong measurements is a tactic. I will never order from this company again!
posted 1 year ago - Karina Valencia
I will write a review after we make our returns and exchanges
posted 1 year ago - Blanca Restaino
Returns are complicated
posted 1 year ago - Jan Frisby
The listing said easy returns. After receiving the dress which is defective it says exchanges or store credit only. That is not a return. That is an exchange of credit. This is fake advertising. I need a refund.
posted 1 year ago - Araceli Gomez