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NewYorkDress Reviews

4.3 Rating 21,035 Reviews
E
Happiness Grade
E

Refund - Difficult

47.62%
Industry Average
I asked for a refund because the dress does not fit and they told me I am not eligible for a refund because the dress is on sale. I was not aware of this and it’s really not good customer service experience I only bought the dress because I thought it would look like the picture it doesn’t at all and I’m not asking for anything but my money back .
posted 1 month ago - Marta Santiago
I got the dress I was expecting emerald color came black and it’s little tight I would like to have refund
posted 1 month ago - Sofie Marmarian
The pictures are digitally advanced and quality of dress is very poor I am requesting a refund and sending dress back. I am a fashionista the quality of the dress is very poorly made I’m very disappointed because this dress was to attend a wedding.
posted 1 month ago - Marta Santiago
Returns should be eligible for a refund.
posted 1 month ago - Jennifer Tacconi
They offered store credit, but I explained that I had nothing else to purchase there and that I urgently needed a refund so I could buy a replacement elsewhere.
posted 1 month ago - Keren Shafir
NO REFUND.
posted 2 months ago - Anonymous
They wouldn't cancel the order after I recieved a refund notice thinking a previous order was out of stock. Now I will have an extra dress that I do not need. Read the fine print! Another website clearly says final sale on the page of the dress. It's mostly my fault, but I would have appreciated a little grace in this matter and would've considered them for future purchases.
posted 3 months ago - Amanda Reynolds
Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
posted 3 months ago - Kelly Berry
your return and refund policy is totally unacceptable.
posted 3 months ago - Judith Kistler
i did not receive my refund
posted 4 months ago - Hussein Nada