NewYorkDress Reviews

Name: NewYorkDress
Address: 51-05 Flushing Avenue, Suite 200, Maspeth, Maspeth, New York
Rating: 4.33

4.3 Rating 21,428 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 3rd February 2026

Anonymous

NewYorkDress 5 star review on 8th December 2025

Janitha Rippy

NewYorkDress 5 star review on 2nd December 2025

Callie Seeley

NewYorkDress 5 star review on 21st November 2025

Anonymous

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizing not accurate on dress. Not happy with return policy.”

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Posted 3 weeks ago

“Its the most beautiful dress I have ever seen.”

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Posted 3 weeks ago

“Excellent customer service! Will never hesitate to order from them.”

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Posted 3 weeks ago

“I had such high hopes for NY dress from others who have shopped here who had great experiences but was so disappointed with the appointment. The first person who was trying to help with the dresses was not really understanding what my daughter was looking for with her prom dress even after showing her pictures of what we were looking for. I had screen shots of dresses from their website and was told that they don’t carry Faviana dresses. I continued to show the sale person dresses to which she said they don’t have. I explained that my daughter wanted something simple no beading or shimmer and she then handed me an iPad and told me to look. I was confused bc I was looking at the same dresses I had showed her that we liked and she said they don’t have. The sales person proceeded to say that they didn’t have what she was looking for. The salesperson was extremely nice and was trying but I was very confused and asked to speak to the manager. This was 30 minutes into the appointment and my daughter had not tried on 1 dress. Other girls were on their 4 or 5th try on. The manger came and was lovely , she pulled a few dresses and my daughter tried on 2 but they were not what she wanted. The manager also stated they didn’t have what she wanted. She really just wanted a simple clean dress. We left very sad and confused about the appointment. I guess my best recommendation is that what they post online may not be what they have in store.”

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Posted 3 weeks ago

We regret to hear about your disappointing experience. It’s not up to our standards when a consultation is confusing or you’re not shown the options you’re seeking. Please contact our customer service team so we can review what happened and assist you with a suitable solution. Your satisfaction is our top priority. Kind regards, Team NewYorkDress

Posted 2 weeks ago

“The worst communication & service So slow & not helpful”

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Posted 3 weeks ago

“I wear US size L l ordered XL but it didn't size me can l exchange it with XXL”

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Posted 3 weeks ago

“The material and quality overall is not as pictured at all”

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Posted 1 month ago

We regret to hear about your experience. The material and quality not being as pictured is not up to our standards. Please contact our customer service team for further assistance with your order. Your satisfaction is our top priority. Kind regards, Team NewYorkDress

Posted 3 weeks ago

“أنا معجبة بفساتين الموقع ، ولكن لا أجد الفساتين المحتشمة الإ القليل 🥺”

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Posted 1 month ago

“Great design but very poor quality and high prices. I have been shopping on this website since 2015 this is the worst quality I have seen. Please we n ed you guys to keep ur quality and ur price moderate”

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Posted 1 month ago

We're sorry to hear that you didn't find the value you expected with your dress purchase. We strive to offer high-quality options that meet our customers' needs, and your feedback is important to us. If you'd like to discuss your experience further or have any other concerns, please reach out to our customer service team.

Posted 1 month ago

“Excellent service and speed delivery!”

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Posted 1 month ago

“The service was great but the dress keep in an unsatisfying quality not like the picture for aure”

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Posted 1 month ago

“Excellent, reliable and safe purchase and return. I have been purchasing from them for years and not one complaint.”

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Posted 1 month ago

“Thankyou for the quick service. Great communication. Dress is beautiful.”

NewYorkDress 5 star review on 23rd December 2025

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Posted 1 month ago

“The dress seemed out of proportion the top was very big and the bottom fit better”

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Posted 1 month ago

“Bad customer service on a problem that was created by NYD. I would not reccomend NYD to anyone. Zero stars”

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Posted 1 month ago

We regret to hear about your experience. Please contact our customer service team for further assistance with your order. Your satisfaction is our top priority.

Posted 1 month ago

“Looked like it came from shein”

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Posted 1 month ago

“This is my second year purchasing from NYD for my annual gala. Both year, the dress look absolutely fabulous. The customer service is 10 out of 10. I would definitely recommend NYD to my friends and family. I loveeeeee NYD.”

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Posted 1 month ago

“Great. But plz response to my inquiries”

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Posted 1 month ago

“I had to get the dress altered a bit. The dress was so beautiful. It exceeded my expectations! So happy with my purchase”

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Posted 1 month ago

“The best dress ever , true to size , this my second time buying from here and could never be happier. Love them so much . If u never bought a dress from them I will strongly advise you to do so u will never regret.”

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Posted 1 month ago

NewYorkDress is rated 4.3 based on 21,428 reviews