NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,321 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,321 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how NewYorkDress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NewYorkDress 5 star review on 26th September 2025

470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible. The service was excellent and the diversity of dress too”

Helpful Report

Posted 4 weeks ago

“Great place to get dresses. Staff is fabulous. Tons of dresses to pick from”

Helpful Report

Posted 4 weeks ago

“I paid for expedited shipping but no where did it say I would have to sign for the package when checking that option. I missed my delivery that I needed today due to being at the doctor. UPS said that the place I ordered from would have to initiate a re-delivery for the same day. I called New York Dress customer service and spoke to a woman that said she would call the designer since it was shipped from them. I asked if she wanted me to stay on the phone because I absolutely needed the dress today and she said no, she would call me back. She didn’t call back. I’m disappointed in the customer service, especially when I paid extra to ensure I would have the dress today. A disclaimer should be added when selecting express delivery options that a signature will be required so people can make arrangements to be home. Also, if a customer service rep says they will call back, when you explained how important this was, they should call back.”

Helpful Report

Posted 1 month ago

We sincerely apologize for any concern or inconvenience this might have caused. We understand how frustrating this can be, especially when it impacts your shopping experience and the delivery of your package. Your feedback is incredibly important, and we will use it to make necessary improvements. If you need any assistance or have further concerns, please don’t hesitate to reach out to our customer service team. Warm regards, Team NewYorkDress

Posted 3 weeks ago

“NYD Good dresses that fits the exact size. I love ❤️ NYD.”

Helpful Report

Posted 1 month ago

“beautiful dress!!!”

Helpful Report

Posted 1 month ago

“The worse experience ever, the dresses run to small, i paid 45 dollars to send them back for exchange,the message requesting for me to send more money to get them back dresses back went to my spam for some reason and they decided not to e change my dresses and keep them, so i ended up paying almost 300 dollars no dresses no money,I’m so mad”

Helpful Report

Posted 1 month ago

We're truly sorry to hear about your experience and the frustration it caused. We understand how disappointing it is when things don't go as planned, especially regarding returns and exchanges. Your feedback regarding the communication issues and sizing is invaluable, and we will definitely use it to enhance our processes. Please reach out to our customer service team if there's any way we can assist you further. Warm regards, Team NewYorkDress

Posted 1 month ago

“Excellent customer service.he staff was so helpful. My was so happy find the right dress to celebrate her birthday. Thank you.”

Helpful Report

Posted 1 month ago

“OMG IF AMAZING WAS A PERSON IT WOULD BE THE YOUNG LADY THAT HELPED ME CHOOSE SUCH BEAUTIFUL DRESS THIS PLACE IS SO COMFY AND AMAZING”

Helpful Report

Posted 1 month ago

“Amazing good quality dress for very affordable price. Only issue was sizing chart was off. Had to return for a different size but staff support was amazing with exchange process and all worked out well. Numerous compliments at the wedding. Will buy again for next event.”

Helpful Report

Posted 1 month ago

“Very disappointed”

Helpful Report

Posted 1 month ago

“Great company! I have been very satisfied with all purchases I’ve made. Very quick in delivery also. Quality of dresses have been 10!”

Helpful Report

Posted 1 month ago

“The dress received was just as beautiful as every dress I’ve purchased in the past. This is definitely my go to when store when I need a special occasion dress. Love it.”

Helpful Report

Posted 1 month ago

“El vestido es hermoso, la tallas son confusas usualmente soy L y este vestido viene por números pedí una talla 16 pero era demasiado grande ya no había tiempo de regresarlo a si que tuve que llevarlo a la costurera, gasté el doble , era la boda de mi hija a si que el reloj corría en mi contra.con respecto al envío tienes que pagar si lo quieres regresar y no te devuelven el dinero por qué ordené dos vestidos , y solamente me acreditaron una gif card. Les diré que al final del día recibí muchos cumplidos, una excelente calidad en cuanto a la tela . Si de algo te sirve mi comentario si eres una talla L pide una 14”

Helpful Report

Posted 1 month ago

“I ordered a dress that was showed on a blush color on the picture of this website, and it didn't have other color options. I would never pick the black color, because my event is at the end of this summer and black is a color that I would never choose for a wedding. When I opened the box I was very surprise to see a black dress and inmediatelly thought that they sent me the wrong dress, so I contacted them to ask for an even exchange with the wright color. for my surprise they told me that the dress was on sale for almost $600.00 so you could not even exchage it. I should have pay attention to all of the bad reviews, but now I know.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about the mix-up with your dress order. We understand how disappointing it can be to receive an item that doesn't match your expectations, especially for such an important event. We always strive to be clear about our inventory and color options, and we appreciate your feedback as it helps us improve our service. If you have any other concerns or need further assistance, please don't hesitate to contact our customer service team. Best wishes, Team NewYorkDress

Posted 1 month ago

“I COULD HAVE GOTTEN A NICER DRESS WITH THIS MONEY.”

Helpful Report

Posted 1 month ago

We're sorry to hear that you didn't find the value you expected with your dress purchase. We strive to offer high-quality options that meet our customers' needs, and your feedback is important to us. If you'd like to discuss your experience further or have any other concerns, please reach out to our customer service team. Best wishes, Team NewYorkDress

Posted 1 month ago

“Love their dresses and they have excellent customer service”

Helpful Report

Posted 1 month ago

“I got the dress altered a bit and wore it for an event I just wanted to convey my thanks for such beautiful dress Ever since it came I loved it and was blown away by the design the bead work and the material used I have never worn a more beautiful dress than this one So keep yr efforts going slightly expensive but worth every money spent”

Helpful Report

Posted 1 month ago

“Not good 😌 just”

Helpful Report

Posted 1 month ago

“The return process is not efficient. I ended up purchasing a dress somewhere else because it took a long time to return and receive credit for the return dresses. Also, the size chart is completely wrong, that was a big factor on why we had to return dresses and the colors are not accurate either.”

Helpful Report

Posted 1 month ago

We sincerely apologize for the inconvenience you faced with the return process and sizing issues. We understand how frustrating this can be, especially when it impacts your shopping experience. Your feedback regarding the size chart and color accuracy is incredibly important, and we will use it to make necessary improvements. If you need any assistance or have further concerns, please don’t hesitate to reach out to our customer service team. Warm regards, Team NewYorkDress

Posted 1 month ago

“Great customer service and decent shipping.”

Helpful Report

Posted 1 month ago

NewYorkDress is rated 4.3 based on 21,321 reviews