NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,321 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,321 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 26th September 2025

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress poorly made. Poor quality. Did not fit and not easily returned. Will Never buy from them again. Very bad experience”

Helpful Report

Posted 3 weeks ago

“I’m not happy because the dress wasn’t what I expected and it’s too small 😭”

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Posted 4 weeks ago

“I attempted to return 2 dresses that did not like. I never even took the plastic wrapping off of them. NY dress sent me the return labels I requested and I mailed them back in their original packaging. Three weeks later. NY dress mailed them back to me stating they were not returnable because they were on sale 60% off. The items were not labeled as non- returnable on the website—— perhaps somewhere in fine print, but the items were not thus labeled. I will never make a purchase from this company again.”

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Posted 4 weeks ago

“The dress was too big and had no shine. When I tried to return it they said no”

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Posted 1 month ago

“I paid for expedited shipping but no where did it say I would have to sign for the package when checking that option. I missed my delivery that I needed today due to being at the doctor. UPS said that the place I ordered from would have to initiate a re-delivery for the same day. I called New York Dress customer service and spoke to a woman that said she would call the designer since it was shipped from them. I asked if she wanted me to stay on the phone because I absolutely needed the dress today and she said no, she would call me back. She didn’t call back. I’m disappointed in the customer service, especially when I paid extra to ensure I would have the dress today. A disclaimer should be added when selecting express delivery options that a signature will be required so people can make arrangements to be home. Also, if a customer service rep says they will call back, when you explained how important this was, they should call back.”

Helpful Report

Posted 1 month ago

We sincerely apologize for any concern or inconvenience this might have caused. We understand how frustrating this can be, especially when it impacts your shopping experience and the delivery of your package. Your feedback is incredibly important, and we will use it to make necessary improvements. If you need any assistance or have further concerns, please don’t hesitate to reach out to our customer service team. Warm regards, Team NewYorkDress

Posted 3 weeks ago

“The worse experience ever, the dresses run to small, i paid 45 dollars to send them back for exchange,the message requesting for me to send more money to get them back dresses back went to my spam for some reason and they decided not to e change my dresses and keep them, so i ended up paying almost 300 dollars no dresses no money,I’m so mad”

Helpful Report

Posted 1 month ago

We're truly sorry to hear about your experience and the frustration it caused. We understand how disappointing it is when things don't go as planned, especially regarding returns and exchanges. Your feedback regarding the communication issues and sizing is invaluable, and we will definitely use it to enhance our processes. Please reach out to our customer service team if there's any way we can assist you further. Warm regards, Team NewYorkDress

Posted 1 month ago

“I ordered a dress that was showed on a blush color on the picture of this website, and it didn't have other color options. I would never pick the black color, because my event is at the end of this summer and black is a color that I would never choose for a wedding. When I opened the box I was very surprise to see a black dress and inmediatelly thought that they sent me the wrong dress, so I contacted them to ask for an even exchange with the wright color. for my surprise they told me that the dress was on sale for almost $600.00 so you could not even exchage it. I should have pay attention to all of the bad reviews, but now I know.”

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Posted 1 month ago

We’re very sorry to hear about the mix-up with your dress order. We understand how disappointing it can be to receive an item that doesn't match your expectations, especially for such an important event. We always strive to be clear about our inventory and color options, and we appreciate your feedback as it helps us improve our service. If you have any other concerns or need further assistance, please don't hesitate to contact our customer service team. Best wishes, Team NewYorkDress

Posted 1 month ago

“I COULD HAVE GOTTEN A NICER DRESS WITH THIS MONEY.”

Helpful Report

Posted 1 month ago

We're sorry to hear that you didn't find the value you expected with your dress purchase. We strive to offer high-quality options that meet our customers' needs, and your feedback is important to us. If you'd like to discuss your experience further or have any other concerns, please reach out to our customer service team. Best wishes, Team NewYorkDress

Posted 1 month ago

“Not good 😌 just”

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Posted 1 month ago

“The return process is not efficient. I ended up purchasing a dress somewhere else because it took a long time to return and receive credit for the return dresses. Also, the size chart is completely wrong, that was a big factor on why we had to return dresses and the colors are not accurate either.”

Helpful Report

Posted 1 month ago

We sincerely apologize for the inconvenience you faced with the return process and sizing issues. We understand how frustrating this can be, especially when it impacts your shopping experience. Your feedback regarding the size chart and color accuracy is incredibly important, and we will use it to make necessary improvements. If you need any assistance or have further concerns, please don’t hesitate to reach out to our customer service team. Warm regards, Team NewYorkDress

Posted 1 month ago

“I bought a dress online that I returned because it looked awful on me. The return policy is rough you have to return them so quickly for store credit, which I did and then I bought another dress of less value. It worked, wasn’t great and was still very expensive. Then I bought another dress with the remaining credit that wasn’t as expensive. It’s okay, really not that nice. I will never buy another dress from here, the return policy is so frustrating. I think you really have to go in person to make sure you love it before buying. Do not recommend.”

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Posted 1 month ago

“The dress isn't like the one in the photo. It's not even the same brand. I ordered a Cinderella Divine, and the dress I received has a different brand name on the label; it says "foryoudress." You can tell it's a replica of another brand, a copy of the design but of poor quality.”

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Posted 2 months ago

“Worst company ever”

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Posted 2 months ago

“Size is too small”

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Posted 2 months ago

“Worst site ever do not buy from them”

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Posted 2 months ago

“Never received my dress”

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Posted 2 months ago

“We need photos for the other colors of dresses some dresses doesn’t have other colors photos”

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Posted 2 months ago

“Shipping takes longer than expected”

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Posted 2 months ago

“Why do you ask for a review before we get the item? I am 79 years old and computers and phones were not something we were trained on in school! I will let you know how many stars I give you whenever my granddaughters get the items.”

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Posted 2 months ago

“Very heavy! Does not look like the picture”

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Posted 2 months ago

NewYorkDress is rated 4.3 based on 21,321 reviews