NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,713 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only received one dress.”

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Posted 1 month ago

“Horrible material. Bad sizing”

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Posted 1 month ago

We're sorry to hear that you found the material and sizing of your dress unsatisfactory, Tiara. This is not the standard we aim for with our products. Please reach out to our customer service team so we can help address your concerns. Thank you for sharing your feedback!

Posted 1 month ago

“Too big”

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Posted 1 month ago

“I need to return some of my things but there is no responses even thought I sent two emails since Saturday the day of the deliver”

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Posted 1 month ago

“jh”

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Posted 1 month ago

“Didn’t get dress yet”

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Posted 1 month ago

“Don’t know”

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Posted 1 month ago

“I received a dress I didn’t order”

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Posted 1 month ago

“?”

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Posted 1 month ago

“Buying something online? Buy at your own risk. Once you placed the order it's yours. NO REFUND. Store credit only. The store customer Service manager told she would take the item back as a one time courtesy; but the restocking fee was much too high. I purchased a gown on line, I didn't like the fit, they refused to take it back. I drove to the store in effort to find something that I liked, selection of styles was very limited. I had to spend more money to find another gown somewhere else. As I said make sure of your selection before you place your order. I HAD A VERY BAD EXPERIENCE.”

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Posted 1 month ago

“I didn't like it”

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Posted 1 month ago

“Scrolling in Website is the worst experience ever”

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Posted 1 month ago

“No”

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Posted 1 month ago

“Yes”

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Posted 1 month ago

“they gave me a used dressed that had ripped”

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Posted 1 month ago

We're truly sorry to hear about the condition of the dress you received, Silvia. This is certainly not the experience we aim to provide. Please reach out to our customer service team so we can assist you further and ensure your concerns are addressed appropriately. Thank you for bringing this to our attention!

Posted 1 month ago

“Received wrong dress”

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Posted 1 month ago

We're truly sorry to hear that you received the wrong dress, Nadia. This is not the experience we strive for. Please reach out to our customer service team so we can resolve this issue for you as swiftly as possible. Thank you for your understanding!

Posted 1 month ago

“Ok”

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Posted 1 month ago

“N”

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Posted 1 month ago

“Terrible Return Policy I have to spend money to get my money back? makes no sense. Never buying again!”

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Posted 1 month ago

We're sorry to hear that you're frustrated with our return policy, and we understand how that can be disappointing. Your feedback is important to us, and we'll work to make our processes clearer for future customers. If you have any further concerns or would like to discuss this further, please feel free to reach out to our customer service team. Thank you for sharing your thoughts!

Posted 1 month ago

“I am very disappointed, what was on the picture is not what I received. It's completely different dress. I have to return the dress back.”

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Posted 1 month ago

We're truly sorry to hear that the dress you received did not match your expectations, Mutesi. This is not the experience we want to provide for our customers. Please contact our customer service team so we can address your concerns and assist you with the return process. Thank you for your feedback!

Posted 1 month ago

NewYorkDress is rated 4.3 based on 20,713 reviews