NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,220 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor”

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Posted 2 months ago

“Annoying that this review screen always pops up when I follow the link to check my order status.”

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Posted 2 months ago

“Kept changing the dates and they won’t guarantee the date you’ll actually be getting your dress”

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Posted 3 months ago

“The dress gems are falling off like they’ve been glued on.”

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Posted 3 months ago

We're sorry to hear that the gems on your dress are falling off, Savannah. This is certainly not the quality we stand by. Please reach out to our customer service team so we can assist you in resolving this issue. Thank you for bringing this to our attention!

Posted 3 months ago

“Waitinf”

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Posted 3 months ago

“?? ???? ?????? ??? ??? ????? ???? ?????”

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Posted 3 months ago

“n/a”

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Posted 3 months ago

“Poor customer service”

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Posted 3 months ago

We're sorry to hear about your experience with our customer service, Dhoha. This is not the level of service we strive to offer our customers. Please reach out to our support team so we can address your concerns and improve your experience. Thank you for your feedback!

Posted 3 months ago

“Na”

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Posted 3 months ago

“Good”

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Posted 3 months ago

“Good”

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Posted 3 months ago

“Poor and inaccurate description of item / delivery time .”

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Posted 3 months ago

We're sorry to hear that you found the item description inaccurate and were disappointed with the delivery time, Abby. This is not the experience we aim to provide. Please reach out to our customer service team so we can assist you further and ensure a better experience in the future. Thank you for your feedback!

Posted 3 months ago

“Gt”

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Posted 3 months ago

“Need to change shipping method and does not allow me”

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Posted 3 months ago

“Not structured material unfortunately”

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Posted 3 months ago

We're sorry to hear that you found the material of your dress to lack structure, Talia. This is not the quality we aim for in our products. Please reach out to our customer service team so we can assist you further and ensure a better experience. Thank you for your feedback!

Posted 3 months ago

“Nn”

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Posted 3 months ago

“Dress is way too small”

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Posted 3 months ago

“The dress wasn't even close to the color on your site. It was a completely different material than what was portrayed. There was glitter all over it which also wasn't shown online. The threading at the bottom was all shredded when I took it out of the box. Very disappointing to pay over $500 for a beautiful dress and receive something completely different. Had to go buy my daughter a different dress which cost me $600. Of course you don't offer returns/refunds, now I know why. It's because you can't stand by your product. So disappointing ? The only positive I can say is that the shipping was very fast.”

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Posted 3 months ago

We're truly sorry to hear about your experience with the dress, Barbara. We understand how disappointing it can be when a product doesn't meet your expectations. Your feedback regarding the color, material, and quality is very important to us. Please reach out to our customer service team so we can assist you further and work towards a resolution. Thank you for your comments, and we appreciate your understanding.

Posted 3 months ago

“I only received one dress.”

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Posted 3 months ago

“Horrible material. Bad sizing”

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Posted 3 months ago

We're sorry to hear that you found the material and sizing of your dress unsatisfactory, Tiara. This is not the standard we aim for with our products. Please reach out to our customer service team so we can help address your concerns. Thank you for sharing your feedback!

Posted 3 months ago

NewYorkDress is rated 4.3 based on 21,220 reviews