NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,222 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too big”

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Posted 3 months ago

“I need to return some of my things but there is no responses even thought I sent two emails since Saturday the day of the deliver”

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Posted 3 months ago

“jh”

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Posted 3 months ago

“Didn’t get dress yet”

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Posted 3 months ago

“Don’t know”

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Posted 3 months ago

“I received a dress I didn’t order”

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Posted 3 months ago

“?”

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Posted 3 months ago

“Buying something online? Buy at your own risk. Once you placed the order it's yours. NO REFUND. Store credit only. The store customer Service manager told she would take the item back as a one time courtesy; but the restocking fee was much too high. I purchased a gown on line, I didn't like the fit, they refused to take it back. I drove to the store in effort to find something that I liked, selection of styles was very limited. I had to spend more money to find another gown somewhere else. As I said make sure of your selection before you place your order. I HAD A VERY BAD EXPERIENCE.”

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Posted 3 months ago

“I didn't like it”

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Posted 3 months ago

“Scrolling in Website is the worst experience ever”

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Posted 3 months ago

“No”

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Posted 3 months ago

“Yes”

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Posted 3 months ago

“they gave me a used dressed that had ripped”

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Posted 3 months ago

We're truly sorry to hear about the condition of the dress you received, Silvia. This is certainly not the experience we aim to provide. Please reach out to our customer service team so we can assist you further and ensure your concerns are addressed appropriately. Thank you for bringing this to our attention!

Posted 3 months ago

“Received wrong dress”

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Posted 3 months ago

We're truly sorry to hear that you received the wrong dress, Nadia. This is not the experience we strive for. Please reach out to our customer service team so we can resolve this issue for you as swiftly as possible. Thank you for your understanding!

Posted 3 months ago

“Ok”

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Posted 3 months ago

“N”

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Posted 3 months ago

“Terrible Return Policy I have to spend money to get my money back? makes no sense. Never buying again!”

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Posted 3 months ago

We're sorry to hear that you're frustrated with our return policy, and we understand how that can be disappointing. Your feedback is important to us, and we'll work to make our processes clearer for future customers. If you have any further concerns or would like to discuss this further, please feel free to reach out to our customer service team. Thank you for sharing your thoughts!

Posted 3 months ago

“I am very disappointed, what was on the picture is not what I received. It's completely different dress. I have to return the dress back.”

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Posted 3 months ago

We're truly sorry to hear that the dress you received did not match your expectations, Mutesi. This is not the experience we want to provide for our customers. Please contact our customer service team so we can address your concerns and assist you with the return process. Thank you for your feedback!

Posted 3 months ago

“Dress is too big”

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Posted 3 months ago

“Dress runs small”

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Posted 3 months ago

NewYorkDress is rated 4.3 based on 21,222 reviews