NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,321 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,321 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how NewYorkDress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NewYorkDress 5 star review on 26th September 2025

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t know”

Helpful Report

Posted 5 months ago

“I received a dress I didn’t order”

Helpful Report

Posted 5 months ago

“?”

Helpful Report

Posted 5 months ago

“Buying something online? Buy at your own risk. Once you placed the order it's yours. NO REFUND. Store credit only. The store customer Service manager told she would take the item back as a one time courtesy; but the restocking fee was much too high. I purchased a gown on line, I didn't like the fit, they refused to take it back. I drove to the store in effort to find something that I liked, selection of styles was very limited. I had to spend more money to find another gown somewhere else. As I said make sure of your selection before you place your order. I HAD A VERY BAD EXPERIENCE.”

Helpful Report

Posted 5 months ago

“I didn't like it”

Helpful Report

Posted 5 months ago

“Scrolling in Website is the worst experience ever”

Helpful Report

Posted 5 months ago

“No”

Helpful Report

Posted 5 months ago

“Yes”

Helpful Report

Posted 5 months ago

“they gave me a used dressed that had ripped”

Helpful Report

Posted 5 months ago

We're truly sorry to hear about the condition of the dress you received, Silvia. This is certainly not the experience we aim to provide. Please reach out to our customer service team so we can assist you further and ensure your concerns are addressed appropriately. Thank you for bringing this to our attention!

Posted 5 months ago

“Received wrong dress”

Helpful Report

Posted 5 months ago

We're truly sorry to hear that you received the wrong dress, Nadia. This is not the experience we strive for. Please reach out to our customer service team so we can resolve this issue for you as swiftly as possible. Thank you for your understanding!

Posted 5 months ago

“Ok”

Helpful Report

Posted 5 months ago

“N”

Helpful Report

Posted 5 months ago

“Terrible Return Policy I have to spend money to get my money back? makes no sense. Never buying again!”

Helpful Report

Posted 6 months ago

We're sorry to hear that you're frustrated with our return policy, and we understand how that can be disappointing. Your feedback is important to us, and we'll work to make our processes clearer for future customers. If you have any further concerns or would like to discuss this further, please feel free to reach out to our customer service team. Thank you for sharing your thoughts!

Posted 5 months ago

“I am very disappointed, what was on the picture is not what I received. It's completely different dress. I have to return the dress back.”

Helpful Report

Posted 6 months ago

We're truly sorry to hear that the dress you received did not match your expectations, Mutesi. This is not the experience we want to provide for our customers. Please contact our customer service team so we can address your concerns and assist you with the return process. Thank you for your feedback!

Posted 5 months ago

“Dress is too big”

Helpful Report

Posted 6 months ago

“Dress runs small”

Helpful Report

Posted 6 months ago

“Cheap fabric and ill fitting”

Helpful Report

Posted 6 months ago

“I acknowledge we was 10 minutes late but her reaction was unprofessional, letting my daughter know she didn’t have time to help her try “20” dresses when we only picked 3. She looked annoyed the whole time making my husband and I uncomfortable”

Helpful Report

Posted 6 months ago

We're truly sorry to hear that your experience with our team was disappointing, Silvia. It's important to us that every customer feels welcomed and valued, and it seems we fell short during your visit. We appreciate your feedback and encourage you to reach out to our customer service team so we can address your concerns more directly. Thank you for bringing this to our attention!

Posted 5 months ago

“X”

Helpful Report

Posted 6 months ago

“I can’t track the delivery.”

Helpful Report

Posted 6 months ago

NewYorkDress is rated 4.3 based on 21,321 reviews