NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,721 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipped late”

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Posted 3 months ago

“Very disappointed in this dress. very low quality and does not look at all like the image.”

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Posted 3 months ago

“kgjgufjcv”

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Posted 3 months ago

“.”

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Posted 3 months ago

“gg”

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Posted 3 months ago

“.”

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Posted 3 months ago

“I am a size 8. I ordered size 8 and the dress could not pass my waist. It was it more like a size 2.”

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Posted 3 months ago

“Not as expected had to return”

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Posted 3 months ago

“Long delivery time. Have not received order placed 2/14.”

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Posted 3 months ago

“Fvb”

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Posted 3 months ago

“confusing”

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Posted 3 months ago

“Buyer beware!!!! They false advertise that they have “easy returns” when in fact they DO NOT RETURN ANYTHING! They will only do an exchange and require you to pay for return shipping. Complete ripoff. Dress looked pretty online, showed up looking like a giant bathroom loofa. Tried to “easily return” to find out that they won’t return it at all. FALSE ADVERTISING AND SHADY BUSINESS PRACTICES.”

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Posted 3 months ago

We're sorry to hear your experience was not as expected. Our website indicates our return policy in two places. One upon checkout and one in our policies. We offer a $12 label which is a lower cost then purchasing your own label at the courrier. All you have to do is contact us and we provide the label and accept the return for a store credit or exchange.

Posted 3 months ago

“I will never order or recommend anyone ordering from this website. Sizing was all wrong , i put my measurement in and they sent the wrong size im a size 4 and they gave me a size 8 and when i called to exchange they weren't even exchange for the right size.. ..”

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Posted 3 months ago

“Yu”

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Posted 3 months ago

“Ghh”

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Posted 3 months ago

“Bad”

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Posted 3 months ago

“Poor quality. The dress is not the right size. Order size 8 size 10 come and it was still very small fit. Also all the glitter was coming off right from the bag. My whole floor was covered in glitter, poor poor quality.”

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Posted 4 months ago

Were so sorry to hear your order did not come as expected. It looks like your in touch with our customer service team and they are assisting you with a solution.

Posted 3 months ago

“Ok”

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Posted 4 months ago

“I was not able to get ahold of customer service. When they tell you on the recording what numbers to press to get ahold of a representative it takes you right back to the recording!!!! Horrible !!!!!”

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Posted 4 months ago

We're sorry that you were unable to get a hold of us. Our hours of operation are Monday- Friday 9am-5pm EST. We are closed on the weekends. It looks like you have spoke to customer service since and they have assisted you.

Posted 3 months ago

“Good”

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Posted 4 months ago

NewYorkDress is rated 4.3 based on 20,721 reviews