I give them two stars only because James was great, sweet, and helpful. And I was able to select the dress I liked. However, if I knew what was going to happen after, I would never come here.
The dress was dirty, and I got a discount on it. James said it needed some minor alterations and gave me the phone number of a seamstress Heidi. As far as I was concerned about the dress, dry cleaning was my priority. I bought the dress on Thursday night and needed it by Sunday.
I connected with Heidi, who said that she'd do alterations and cleaning for me. Because I raised my concerns about the cleaningness of the dress and my priority to do that instead of alterations, she was fully aware of my situation but told me to come in the morning to Queens.
To make a long story short, I spent over $200 on Uber to bring the dress on Friday morning before my work and then to pick up late at night. When I brought the dress home, I realized, Heidi (real name Hatice) not only didn't clean it, she didn't fix one of the most important parts - missing hooks that are essential for me to be able to wear the dress (see pics). She did a poor job with alterations (threads are sticking out). There are marks from a red pencil she used. And she charged me $220!!! I called her, and she sent me back $40.
Nevertheless, it's Saturday before the ceremony. My day is planned to the minute. And I don't have a dress I can wear.
I recommend the New York Dress for buying dresses but stay away from their referrals. What a scam!
3 years ago
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