Ordered a beautiful Valore custom dress from NY Dress. Received it weeks later which was explained in the shipping instructions. Once I got the dress, it was totally different from the dress pictured. The dress pictured originally had buttons going down the back, from top neck to below the buttocks. The dress received had a zipper. IF I PAY FOR SOMETHING FULL PRICE AND OBVIOUSLY PURCHASED IT FOR THE DETAILS, IT NEEDS TO BE DELIVERED THAT WAY!! At no time did I ask for a refund, rather asked that the dress be returned and fixed. Avenette stated the dress could not be returned but they could mail buttons for a local seamstress to add on. NO! I did not pay for anyone extra to make alterations to the dress as it was already ordered customized. They offered to credit $100 for the buttons to be added on. I appreciated the offer but again, for the amount of money spent on the dress, someone else shouldn't be allowed to go behind this "designers" work. Management was contacted and they agreed to receive the dress back and have it remade. We were told it'd take up to 20 days which was fine. Sent it off and received the dress back in less than 2 weeks and someone had messily added the buttons (obviously in house) to the back of the dress with no kind of symmetry to think about. Worst part, they left the zipper on and original tag. Do NOT try to be slick as if you sent this off! You all really need to do better. I am highly disappointed and you are trifling for thinking I wouldn't notice this was the same dress. Shame on you. I will not give another dime to this company. At least be honest with your customers and if the mess up is on your part, OWN UP TO IT and stop playing with people's money!