I paid for a Nina Canacci gown on 10/19. I was told in the chat by a representative because I wanted to ensure the shipping time met my timeline and was told it would only be one day to process. I paid for express overnight shipping and I have yet to receive the dress. I called late the following day and requested shipping They, I was told it was FOUR days to ship. I called back second time on Thursday and was told they would contact the designer and get back to me. No return call or email. I called back Friday--still no dress. I was told the designer said they shipped it. It is now the 25th and I have no gown when the wear date is this Saturday. It would still have to be tailored which is nearly impossible now and I STILL haven't received the dress. I was refunded shipping but that doesn't resolve the issue I now have no dress, and I would have to just grab something now and this event is important. They have links to the designers who ship, not them directly so it leaves a lot of room for error. Very disappointing, and most likely won't be using again.