Return for Store Credit Only, with customer covering shipping and restocking. For a $300 dress, the customer had to pay $50 to return! They claimed Seel Return Assurance is an option, it is not an option when we ordered the dress. It is not an option for many of the dresses on site. Horrible customer service. Do not recommend. _____________ Their Response: We wish to kindly inform you that ALL purchases are final sale unless Seel Return Assurance was purchased, we do not accept returns or exchanges on any merchandise. Please kindly view our return policy below. https://www.newyorkdress.com/pages/our-return-policy We do see that Seel Return Assurance was not purchased with your order and if you choose to not purchase Seel Return Assurance, your order is final sale. However, as a ONE time courtesy we will accept this return for an exchange or store credit only for a 15% restocking fee which amounts to ($30.90). Since we don't accept returns or exchanges you will have to to ship the dress back to us.