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Angela Thompson
I don't usually write reviews but since you asked.... Last year I ordered 5 dresses from your site that I had seen on Pinterest. I noticed on some of the dresses there was a note that the dress was non-returnable. Since I hadn't worn a formal dress in years, I made sure to choose only dresses that didn't have this note. Some of the dresses were out of stock and the ones that I did receive looked nothing like the photos and didn't fit. I called customer service to begin the return process, only to be told they were unreturnable. I explained that I had only picked dresses that didn't note "non-returnable". The agent then informed me that once I pressed the "accept" button at checkout I agreed to the terms. I feel like that was false advertising! If your policy is no returns on any dress, then you either have the note on all the dresses or none of them. The way you had/have your site makes it appear as if you accept returns when you don't. I would have never ordered so many dresses if I didn't think I could return them. Now I am stuck with them .... Even if you offered a credit, does me no good. I have no occasion to wear a dress like that again. Please do better at advertising. Angela Thompson
2 years ago
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NewYorkDress has a 4.3 average rating from 20,654 reviews