We purchased the dress for a wedding and was told that the tailor would come to the house. My mom uses oxygen so she can’t travel for long. We were assured that the tailor would come and do the fitting at the house but, that was not the case. We were also told that this process was included in the sale. The dress was almost 900 dollars. But that was also not the case. The tailor didn’t return phone calls as expected and then we had to take a taxi to her place. Then she wanted two hundred dollars for the alterations. At the end we didn’t get the proper alterations that we wanted because of time and the price she wanted. Then the work she did was so sloppy. My experience for the care and alterations after the purchase was sub par. This is a beautiful establishment and had many great choices but, the process after we made the purchase was challenging and sub par. No one kept there word about the tailor coming to the house and doing the alterations for free. That’s what we were told and didn’t receive that service. You guys shouldn’t take advantage of customers like that, especially sick old women. My mom is 72 years old and this was her granddaughter’s wedding. A very special day for her. Your process should be carried out even after you get the money. But karma is always a b****!
Sincerely,
Dalhama DeSilva
2 years ago
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