Would put a 0 if I could!! The dress (£400) was a different colour to the website and a poor fit, I’m a very standard size. There was nothing obvious stating that they have a NO RETURN policy. When I tried to return I was greeted with no-can-do emails and nothing but rudeness and attitude on the phone. The best they can do for me after multiple emails and calls is to give me store credit (I’ve already attended the event so no longer need a dress) or for me to pay to return and only receive 85% back of the cost meaning I lose around £150. They refused to even provide a returns label. Awful customer experience and would advise never to shop online with this store.