Great customer service, but not being able to exchange for a different size has me not coming back. I followed the measurement guide and ordered a dress for my daughter based on the measurements they had listed. It fit everywhere but the straps for the shoulders (even though she was in a perfect size for this to fit), so the straps fell down, and it was sequin and not something I could personally alter. I live in a rural area and didn't have a seamstress in our area that could help us, We could've downsized with the amount of room she did have in the other areas. So I had to go buy another dress and was out $300