Arrived at four a.m. and found it very difficult to get a parking space as most of the car parks were full. Eventually did find one, but waited ages for the coach to go the few hundred metres to the airport. We walked it instead, which was easy for us with one case but I wouldn't fancy doing it with more than that, especially on loose gravel. I really think there should be a member of staff at the barrier (perhaps in a booth) to direct people to where the available spaces are. There was certainly no obvious help available for anyone with mobility issues etc. The way that the car park is laid out doesn't help either, with many dead ends, leading to queues of traffic reversing to get out once they find there are no spaces. There were also many cars parked on the grass and in other strange places. I would use this service again, but only because there is no real alternative at Newcastle Airport. On the plus side, the online booking worked OK.