Firstly I will say parking the car to depart went very smoothly, no complaint there. Picking the car up and getting off site was like a pantomime and took us nearly an hour. We had to ring three times from the airport bus stop to find out where the pick up bus was. We drove to the exit barrier to find a huge traffic jam. An elderly and disabled man's ticket had jammed in the exit barrier and a car at the other barrier couldnt get out and had to go into the office to sort their problem. The disabled man had to limp to the help desk only to be told by the man there, as he was alone behind the desk he wasn't allowed to come out and help. The poor man then tried again, by then with the help of other drivers stuck in the tailback. Eventually help turned up and we were able to leave. We had travelled all the way from Spain without a problem until we tried to leave the car park! Surely in this day and age there must be a better way?