I usually have very good experiences parking in the short stay car park at Newcastle Airport. Unfortunately on this occasion when I came to leave I had major problems. I always book in advance, collect the ticket on entrance as directed and then insert the ticket at the barrier on leaving and the barrier rises. This was a very cold damp evening at about 11.00pm. When I put the ticket in I received a message saying it could not be read. So I pressed the button for help. As far as I could tell there was nothing wrong with the ticket. I use this car park so often I always have my booking details handy in case of problems. Unfortunately I had to wait a very long time for a response and had to press the button a number of times. Meanwhile a very long impatient queue built up behind me. After a tiring journey it would be good if the barriers worked properly.