Our recent experience wasn't good at all. The departure lounge is absolutely chock-a-block and it's a desperate search for somewhere to sit. On return, we had to sit around in baggage reclaim for two hours waiting for our luggage; thankfully in the end a manager unloaded the plane himself, hats off to him. The courtesy bus to the car park was not running. I understand there are staff shortages but it isn't a great experience for the punters.