We've parked at Newcastle Long Stay Car Park a few times now when going on holiday. Everything has been fine, you take your ticket when the camera reads your number plate, and park your car yourself. Then take the Courtesy Bus to the terminal building. Pick your car back up on return from you holiday, put the ticket in the barrier and drive off. If everything goes to plan it all works fine, if you have a problem with your car on return, as we did this time, you have problems. We arrived back late at night to find we had a flat battery on our car. I tried to contact the car park office to see if they had someone with a van that could jump start us. The phone number on our paperwork went to a call centre that was only open office hours. Despite looking online, I could find no phone number to contact the car park office directly. This is very unhelpful on a cold, dark, winters night. To add to it, after we called the RAC out to jump start us, the car park attendant made the breakdown van take a ticket and were going to charge him to get back out. A shocking state of affairs when he'd only come in to assist one of their customers. Very unprofessional. Eventually, after I had to go in the office to get my ticket activated again as it wouldn't work the barrier, they let the breakdown truck out without charging him...as they should have done in the first place. It makes me wary of using their services, and therefore the airport again, I've never had this trouble at Leeds/Bradford, which isn't much further to fly from.