There is no loyalty programme, and costs over summer, with no discount code available, is poor recognition of the regular car parking users. A The Long stay premium keypad - nearly everyone has to stop on call to enter the pin. There is also no mention of pressing # after the pin. Why dont you display clear instructions at the keypad? It doesnt have a backlight so you also cant see the buttons. Very poor service!!!! no effort at all... so I cant see anyone cares, and would rather have every customer call up, which then holds up people behind. Please sort it out!